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HomeAdvisor (Powered by Angi) Reviews Summary
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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This was the first time I used Home Advisor.
It was very difficult to use the website. Getting someone on the phone took far too long.
The work was done professionally and timely. I have no complaints about the quality of the work and the gentleman who did the work.
It's the website and phone support that I had problems with.
I had a great experience both with the site and vendor
Home advisor is great when the contractors calls and comes out and gives estimate.
Dealing with Angi customer service is a waste of time.
I requested a basement organizer and that is exactly what I got! She was on time, professional, and a hard worker.
Everything today is about reviews. The businesses that list with HomeAdvisor want to keep getting more jobs. If they mess up, they know it will result in a bad review and they will not get new business. Its that simple. So, i always tell everyone, using HomeAdvisor / Angi is the best way to insure they will not get ripped off.
Needed help with plumbing and couldn't find a local company that would either return the call or had someone that could come out quickly to help. Tried HomeAdvisor and received a recommendation, made contact with a company and had an appointment scheduled within an hour!
Great experience searched for what I needed and filled out few questions and instantly had several communications from contractors and had my job done the next day.
We were looking for a good dumpster service in our area, and found E & J via home advisor. We had a great experience with E & J services. We were needing a dumpster on short notice and E & J came through for us. Very friendly, professional and easy to work with. We will use their services again.
Tony was very nice and professional.He works hard and did an excellent job.-He covered up and Barried pipe, and clean up after he finished.
HomeAdvisor website is difficult to use & prejudice. I'll likely not use Angi again, based on my experience. The vendor you support, Dias Welding, should be rewarded for excellent service, however, I don't believe you will.
I Contacted 3 of the recommended painters. One had appropriate insurance & great reviews but business was in a noncompliance status. I felt paying $14,000 to a noncomplianr company too much. The second company gave a quote but didn't have insurance. $11,000 for no insurance is interesting. The third company priced itself so low that it was ridiculous. I took the third one to support a female minority business while thinking I would pay the same as the second company. Well, the service was horrid & I ended up calling the police to get the woman off my property. The owner stayed in front of my yard for 3 hours waiting on her painters to arrive to get the items I kindly put outside the home. Yes the job had issues related to the management of the workers and job. I would have still continued with the job if the owner would have talked TO me instead of AT me inside my home. So … I guess if I would had paid $14,000 and squeezed my cheeks to hope nothing happened that I would be a happy camper. Unfortunately… homeowners insurance would not be on my side for hiring a company that lacked cleared credentials. Moral of the story…. Don't patronize anyone because Of sex or ethnicity. Go solely by their verifiable credentials and reviews. In this case … I struck out 3 times!
I went on Angi. Called 2 companies to get quotes. We chose Logan. They installed the new system the next day. We are happy with there work.
I found the website very useful. I looked up local roofing contractor and found a company local with high review marks and after selecting and using them found it to be very accurate. I am happy with my selection and was much cheaper than the default person that approached me knocking on the doors.
Very good experience. They were on time had excellent equipment you could tell they had a good experience. I will use them again.
I sent a request for someone to pour some concrete and when I finished that request I was asked if I had any other jobs that needed done. I said that I had a tree that needed cutting. I got three estimates for the tree and none for the concrete. I was pestered all weekend to respond to the venders by angi
Great people they helped me find the tree service I was able to pay
Many people responded. Finally, I chose Lion Glass Installation because it's licensed, reasonable price and reliable on all communications.
The Angie site referred several companies to me that could not fix my issue. They just wanted to sell me more gutter guards. But, a few other individuals were referred that had the skill set and desire to fix what I have. I certainly had more than one vendor to choose from. However, I felt like the price for the repair really exceeded the amount of time needed to remedy my problem. Since the job was costed over the phone, there was no way for that person to kNow what was needed. In any case, $360/hr is pretty steep.
From the business
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members