HomeAdvisor (Powered by Angi)Reviews 8,379

STAY AWAY! First, when signing up they tell you one thing, that youll pay lead once customer choose to do business with you, then they send you leads, out of the scope of work and then you still have to pay for it, even if they dont do business with you you still have to pay. When requested refund since its not my mistake, theirs for sending me work that is not pertaining to my line of work they say they dont refund just credit or cancelled the account. Well, I didnt sign up for that, first and foremost, second, why do I have to pay for your mistake. I paid subscription but didnt know I was going to be charged automatically for something I didnt authorize and again their mistake. Worst customer service! DO NOT SIGN UP! DO NOT WORK with THEM AT ALL! RIPPING OFF PEOPLE, thats their business and motto

From the business side they charge you $50 for a lead to find out the home owner is not even looking right now or wanted a different service.

I hire one of Home Advisor's recommended pros. After agreeing to a price for labor, investing in material recommended by the contractor and setting a start date for the project, in which I took three day off work to supervise the project, this contractor Victor, postponed the project and gave no future date for the work to commence. I immediately contacted Home Advisor and put in a review on the contractor. Home Advisor took in the review but refuse to put it on the contractor's business page because the contractor had not actually done any actual work on the project. I was expected to follow through with a contractor who proved that it was untrustworthy. In any case I told them that the texts between Victor and I will easily prove that what I stated was not only true but accurate and precise. This makes Home Advisor unreliable and enabling regarding their recommended non-pros.

I am a contractor and I signed up with HomeAdvisor about a month ago and they told me everything I wanted to hear. From the sales pitch I thought, "ok, this could be good. They qualify the lead and don't shotgun it to 10 contractors." This is all false. I've called several times about how many people they send the lead to and I've heard 3, 4, 4 to 5 on numerous different occasions. They told me they wanted to create a partnership where their success is determined by my success. Well I have not had ONE valid lead come thru in which I was able to provide an estimate. I asked them what exactly I was paying for? I can get someone's contact information out of the phone book or off the internet. They sold me on a real person, needing a real service I provide, and I wasn't competing against 10 people. All lies. Their "credits" are internal credits in which they bill your card and you never see a refund, they just send you "free" bogus leads. I WILL BE contacting my attorney and filing suit against HomeAdvisor regardless of getting my money back or not.

I signed up with HomeAdvisor in 2017, they charged me for leads and never issued refunds or credits. I finally froze my leads for extended period of time until my membership ended then the autorenewed me $300 without my consent and claimed that I approved it in my 2017 terms and conditions! WTF! My credit card company stopped payment and then they threatened to take me to collections. Use Yelp, you get so much more for your hard earned money...

On 7/2/18 I ordered repair for my refrigerator. There were a leakage from the frizer and frozen fruit and veggies in the fridge. The guys changed the antifreeze and said it will solve both problems. I paid $265 and got a1 year warranty. The leekage stopped but In a few days my stuff got frozen again. I called the technition a few times, left text and voice messages. No answer. After a few attempts to rich them for several days they picked up the phone and we made an appointment for the next day. They never came, never answering a phone call

I've tried to obtain Homeadvisor contractors that never follow up or act professionally in their estimating. They don't have to because Homeadvisor does not publish reviews of non-responsive contractors. Why? Because if they're not hired, they're not reviewed! So they can come out, survey the work to be done, walk away and never respond. Homeadvisor doesn't care!

And don't comment on Homeadvisor itself derogatorily in any reviews -- they just kill the review!

Obviously they are not screening anyone and just letting any jerk on their site. Had a real bad experience with one of their pool service people. I would NOT recommend you find someone on their site. You should search yelp.com and find someone from their site because you can look at the real story about a contractor. The contractor on homeadvisor.com had a real bad rating from multiple people and they had him as a customer. Bad to visit that site.

I have been using HomeAdvisor for over 3 years now with a monthly budget of over $5000. 00. As of the past 4 months the quality of HomeAdvisor's leads have gone down the drain! The process used to be someone who was interested would go to the HomeAdvisor site and fill out a form, the information would be then sent to several contractors and it was good! But as I said over the last few months the amount of garbage leads I have got from them is unreal, from customers who were not even on the homeadvisor site to people who were just shopping for materials and clicked on a discount banner! They bought out Angies list and have gone to dirty tactics to receiving leads and pass them on to you... I spend hours a week working on battling Homeadvisor for refunds on these garbage leads!

HomeAdvisor will not publish reviews of the contractors that stood you up because you do not hire them. They will make recommendations and even if you don't request a quote, they will sell your request/contact information to the contractor as a lead. Then contractor will solicit and contact you anyway. If they stand you up - they wont publish your review of them because you didn't hire the contractor. HomeAdvisor could care less that other homeowners know about missed appointments in the reviews or homeowners taking off of work and waiting because none of these other homeowners are customers of HomeAdvisor either- THE CONTRACTOR IS THEIR CUSTOMER. This feels like a scam. Yelp is better.

I have incorporated both home advisor and thumbtack with my yellow pages ad and my web site I personally designed. I have been a painting contractor for many years. And I can tell you personally I get more jobs through home advisor than any thing else including word of mouth.On the few occasions when I had a problem with home advisor each time they corrected the mistake. In any business your going to have to spend money to make money. And I certainly don't mind spending 50 or 60 bucks on a lead when the majority of the jobs I bid far exceed 4 or 5 thousand bucks. Maybe home advisor simply isn't for every contractor. But for me personally it's been the best business decision I've ever made. I think more home owners want to know that the person working on their home is screened. Most advertising agencies do not do this. Including the yellow pages and I've been using them for over 25 years.If you start using home advisor be patient they want your business just as much as you need theirs. Thanks for your time. Dean USMC

Got a call from a home advisor "handyman" that promised he was the one to do all of the little household job's I couldn't,, he came, he looked, he was conquered! Either he didn't know how to sand and paint, or replace rollers on my patio door (which I'm sure is the case) or he felt it beneath him said it would take him a few days to work up an estimate LOL to replace smoke alarm batteries replace flood lights and my 2 doors. It's been 3 weeks now and thank God he never called back!

As a business, I would NEVER recommend HomeAdvisor to anyone! The "live" help is a joke. They NEVER provide the help needed. Oh, there's been the rare case that one of them actually READS what I post and is MOTIVATED to DO something about my problem. Most of the time they provide some canned response, or push off your needs to another department. The leads that we receive are also useless. Even when they automatically connect you with a customer, there's hardly ever a response, but you still have to pay for the lead! They also don't provide customer's with enough job options, so we end up paying an outrageous amount for a lead that selects "upgrade panel or wiring" but then find out that's not even the service they want, or it's a service we don't provide. And forget about getting credits for these leads in a timely manner. It takes days, and even then, most of my requests are refused... unless it's a duplicate lead. They don't care if someone puts in a request, and then has their friend do the same thing. We get charged for BOTH because they come under different names... ugh! If If I could cancel our membership, I would have already done so WEEKS ago, but it's not my call, so here we are. If you're someone who likes frustration and throwing A LOT of money away on mediocre leads, then HomeAdvisor is PERFECT for you!