HomeAdvisor (Powered by Angi)Reviews 8,379

Even if you set your budget at a certain target and they hit it, you can expect to get more, I was hit with 100+ over the amount of the lead. They straight up told me the opportunity leads that I can accept will be bigger fee leads because I'm pausing and limiting my other budget. Once I put my budget lower the leads for really small projects that used to be like 15 bucks ended up being around 40-60. They are scamming you if they don't get what they thought they could before.

Last July, I joined as a company to home advisor, with the promise of part of them to send me effective clients: which was a lie, they sent me some contacts, which I called and they never answered, everything was a lie. Finally one of their clients answered me, and it was a scam where $ 2,200 was stolen and that I have now in the police. And now they want to charge me $ 3,300 just because they sent me some false contacts. It is a robbery do not let yourself be stabbed by these people

I was somewhat suspect of my ability to not accept leads that weren't a good fit for my business and was told I didn't have to accept them. Not the case... you get charged for every lead and, even if it isn't something you aren't interested in, you can't get credit for the lead. Worse still, if you get a useless lead (no response, or not ready, willing or able to move forward) you can request a credit, but more times than not, it'll be rejected. I asked to speak with a supervisor and was told it would be 5 - 7 days... still no one called. You can use their system to turn off leads and there is also a way to request that someone contact you - no one ever did.

So, though a potentially decent way for service providers to get leads, not (in any way) a decent use of time or money for a home builder. Sifting through useless leads would be ok if you actually got credit, but I've spent thousands and no real prospects to speak of and, after a year, I believe that is sufficient time for something realistic to mature.

I have hired three of the four companies supplied to me by HA. I got a call from HA about one of my three reviews. He said he had to read my review to me, ask some questions, then my review would be verified and put into my account for rewards credit. I asked why no one has called about the other two and he replied that it was an error on their part and offered to verify all three reviews. It was very time consuming but I completed all three reviews. Many months later I called about my rewards credit, they said to call Rewards Cust Service. I did and they told me to everything was approved and to look at my account in a few days to add my address. I never did for several weeks and when I did-only one of my three reviews was listed. I called and left a message with Rewards Customer Service. When the Rewards Customer Service rep called me she (ALEX) told me she was "making an exception and would pay the $50 but she had to explain why". After spending several minutes listening to her drone on and on she basically told me the companies I hired were not "Rewards Approved". LOL I told her I had hired them all from the match they sent and had called Rewards Customer Service and was told they were all approved. She did the worse thing anyone in Customer Service can do. She blamed me and told me I did NOT call Rewards Customer Service. I told her she was wasting my time, what she told me made no sense and that I would never use HA again. I have yet to receive my reward money. Then I found out they are involved in a class action lawsuit by the companies they charge to include in a three to four company group referral. I would NEVER pay for those referral odds.

Lied to from day one about how the leads system work the pricing is so ridiculous, I hate paying for giving estimates, and price shoppers. I was getting force leads before the salesman had a chance to go over the entire site how everything works. I tried cancelling in the 72 hour period but it was over labor day weekend, go figure but business it was business, 72 hours should have been the next business day after a holiday. I canceled less than a 2 weeks of signing up this was a costly mistake no refund, but I'm being charged for leads I didnt want not the customer know anything about. Good job to the salesman John. This is a RIP off, all the call between me and home advisors has been recorded, my next call will be to my attorney.

Home Advisor may be great, but my first and ONLY experience was terrible. They state that they clearly tell us as SOON as you enter information for project, regardless of whether you choose the option that implies you are just researching (and states you don't want to be contacted), you will begin getting phone calls seconds later. EVEN IF YOU ARE DOING RESEARCH IN BED AT 6AM ON A F-ING SATURDAY. NONE of the calls were local despite what they said. I even had one vendor claim to be from a city but unable to even give me a street location. In any case, I think it would of worked out well, but I don't get a model where nobody submits anything. They just call and set up appt for estimates even though you asked not to. SO ANNOYING

On the 'pros' side - I did receive many great leads. I am a small father/son operation. I'm happy to pay for legitimate lead fees. The bogus ones, the 'tire kickers', the no-return-call ones... NO. You get charged for those also. Customer service is HORRIBLE. They company never makes clear of how lead fees are priced. Plus, I noticed a dramatic increase in lead fees the past few months. I was fairly diligent about requesting credit on 'dead leads'. I'm confident to say I was always honest in my requests AND I followed all the criteria established by HA. BEWARE - they will not credit you. They deny credit regardless if you meet their criteria. After a lengthy phone conversation with one rep, it was suggested I call in to request specific credit. I did twice. Both times the rep argued with me, lied to me and refused credit. The final time I cancelled the service. STAY AWAY.

After only 1 month of a year membership I called numerous times to cancel. I Never asked for refund just wanted to Be done with this company. Dozens of calls later and continued leads. FInally Had to block all incoming calls for leads that were still coming to me. HA told me my membership was indeed cancelled 5.2018 Today 9. 7. 2018 over 4 months later my companies bank account tapped for some lead I never even knew about and robbed of 110.00. Called customer support numerous times and told I need to speak to a supervisor. They put me on you on hold multiple times for over an hour then hang up. Fake leads, deceptive marketing and thieves. Biggest contractor rip off of the century! Class action Law suit is forthcoming. Criminals!