HomeAdvisor (Powered by Angi)Reviews 8,379

So, after seeing all of the advertising, I thought I would check for a service in my area. It has been a nightmare since April. Home Advisor does not vet anyone. They rely strictly on reviews. Well, if I have a large family and circle of friends, I could also be top rated! My experience has been horrible with a contractor I found on Home Advisor. I would say AVOID AT ALL COSTS! I spent close to $9,000 and the job was not completed properly.

We signed up with HomeAdvisor after an extraordinary amount of calls from one of their sales crew. We were told they had "lots" of work to match our company profile. We immediately began receiving leads for work that did not even match our line of work. We also received MANY duplicate leads. I finally put our account on hold as we never got one job from any of the leads after calling, emailing and texting them. The final blow was when I got charged for "MhelpDesk" this is a service I never signed up for and HA would not issue me a refund because "I did not cancel the MhelpDesk before I was charged for it" How could I know, I never even signed up for it. Anyhow I would NOT recommend anyone sign up for this service as it totally fails to deliver on what it advertises.

As a custom home builder/renovator I signed up for HomeAdvisor to generate leads during the slower winter months. The service rep I spoke to said we would not be charged for the first five leads to see if we liked what they brought in. Over $1,000 later and six worthless leads I have cancelled our account. They charge for ANY lead they send your way whether or not you contact them and the leads are not vetted/screened. Learn from my mistake and DO NOT WASTE YOUR TIME WITH HOMEADVISOR.

After an initial complaint because Rick did not advise me in time he couldn't show up the day we had agreed upon, he came yesterday and did a very good job painting my lanai. It's extremely difficult to find painters willing to do small jobs and I was very happy with the result.

Hired Forum Outdoor Designs LLC to build a carport & it took twice as long as it should have. They failed to cover an unfinished area & when it rained it leaked in the house. They repaired it & it leaked again. Their contract stated that they had a 2 million dollar insurance policy that covered materials & workmanship, but when we told their principal owner, Bill Schereck that we wanted to get a qualified company to do the repair work, he said that he was filing bankruptcy & the insurance wouldn't cover it. So we are out not only 30,000 that we paid for the work, but an additional 2250 for the repair. If anyone is considering hire them, I would think twice.

I just started my company and thought it would be a good idea to get onto home advisor. Being a responsible and professional painter, my idea was to get connected with same minded customers. I was led to be piece that I was only going to be charged for leads that I clicked on and was connected. OH NO! You are charged for EVERY lead sent. I was being sent leads for services that I don't even offer in places that I don't work. In 2 1/2 days I was racked up almost $700. That along with the $300 to sign up. NO WONDER WHY THEIR COMMERCIALS ARE ON 300 times a day!? The best part is the couple that I did click on, I went and gave an estimate, which was lower than most I'm sure other, I got no closures. Lesson learned.

Home advisor has gotten very creative and works very hard on how to screw their contractors in regards to leads. You're better off finding a pro on their service and calling them direct after researching them yourself. They have messed with how you receive leads, turn them on/off... etc. To the point where no matter what you do you will get hit with lead costs. And then they refuse to credit you unless you threaten them with litigation.

They are thieves. I signed up with them on 9/21 and as of today I have been charged 1077. 51 for leads that I did not use or agree to pay for. When I called to inquire about this I was basically told we are sorry someone lied to you but there is nothing we can do. I asked them to pull the call where the sales rep lied to me and was told those recorded calls are only used for training? Please they know they are liars and that they probably don't record any calls because their employees are trained to lie to the consumer. I have filed a complaint with the BBB I just don't understand with all the complaints how they are still a legit company. They should be permanently closed!

This lead app is a scam. I constantly pay for leads of people who don't answer or respond to voicemails. Everytime I call in for a lead credit I get different answers on why I can't get my money back. Lead prices constantly rise for the exact same type of work that comes through. There is no rhyme to their reason when it comes to charging for a lead. If i do get credit back on a faulty lead, I magically have a new lead come through for the same cost so I'm charged anyways. I've had home advisor pro for about 6 months now, and I've probably averaged a phone call with customer support ever other week.
The one thing they do have straight is, they tell me if I can't get ahold of a lead it is not their fault so I will not be refunded because they still gave me a lead. I had customer support tell me one day that the best way to ensure getting ahold of a lead is to call 5 times the 1st day, 4 times the 2nd day, 3 times the 3rd. And so on. I laughed at her and said, so you exept me to call a lead 15 times in 5 days? Thats stalking if you ask me. I couldn't believe she told me thats how to talk to my customers. I don't recommend home advisor to anyone who owns a business.

I got four leads from them. Two were from things i didnt do. In one of them, the guy didnt answer the phone. In the last one, the lady wasnt sure what she wanted, and she said she expecting the Home Depot to call her. They just gave me a refund for two of those leads. In the other two they said it was a legit lead. How can a lead be legit when one dosent answer the phone and the other dosent know what she wants, and she was expeting another company to go there. Never deal whith home advisor just lost money.