HomeAdvisor (Powered by Angi)Reviews 8,379

I hired a tree service recommended 5-stars on home advisor. Contractor called me at near completion of job to offer stump removal for another $300. I agreed & warned that there was sprinkler piping nearby. The stump removal was not done, left 3-foot stumps, sprinkler piping already broken (requiring repair), damaged the fence and other sprinklers in the front yard in the process. Then took the fee that included stump removal. I have already paid for sprinkler repair. Contractor has not responded to my latest texts. I have requested the stumps be cut as close to the ground as possible & the return of the $300 I paid for stump removal that was not done. Weeks later, no response to my latest text. All I want is what we agreed to, return of my $300, and no further interaction with this service. Home advisor was contacted - no satisfaction on my end. Beware...

I have never had to speak with a company like I have this one. We have been using 5 other lead generation companies and never experience anything like this with them. They charged us $800+ In leads we never accepted or contacted. After we already spent $400 in leads that had no success. When signing up for home advisor the customer representative that I talked to for two hours before joining homeadvisor didn't mention we would be billed for any leads sent regardless if we accept or contact the lead. She in fact, made it sound like I would only be charged for the ones I contacted. And when contacting customer service I was told that there was nothing they could do. Long story short, do not spend your hard earned money on this scam of a company that charges your card on file without authorization for leads you never used.

When we were originally called about converting from pay-as-you-go, we told the sales rep we did not have money for a monthly budget amount for leads. We stated this repeatedly. We were told we would not have to set a monthly budget amount. That is obviously not true. After the "free" leads were exhausted there were several leads automatically accepted that totaled around $192.00. We accepted this in stride and paused the leads. Before they resumed I had a series of emails with the sales rep where I asked the question about leads being automatically accepted once the leads resumed. I never got a straight answer. When we resumed the leads, 3 leads were automatically accepted for about $157.00. I paused the leads and canceled the credit card. I called the sales rep who was not in. I spoke to customer care and then to someone in the cancellation department. I told him at that time to cancel our service. Since that time the sales rep has texted and spoke to my husband who told him the credit card has been canceled and we are not happy. The sales rep threatened with sending the account to collections. Then he called and said that the leads that had been automatically accepted had been removed. When I logged on to see what was going on, I found even more leads accepted and none removed. Leads were still coming in and being accepted until I paused them again. Someone had (not us) set the exact match leads budget at $350.00. This account was supposed to be closed. Their tactics are high handed, skirt the truth and fail to properly explain their wording and procedures and they outright lie at times.

The "handyman" that home advisor sent was totally unprepared and incompetent! I thought I was hiring a vetted, competent pro. What I got was an idiot. Unfortunately I wasn't able to be there to hold his hand. When I got home and looked at what was done I was horrified and extremely pissed! I asked for some woodwork around my bay window to be replaced. What I got was some boards nailed up that didn't fit, were cut wrong and had gaps big enough to drive a semi through. What a terrible job. Definitely not the "weather tovht" that I requested. I guess I should have looked at the reviews first. That many horrible reviews would have turned me away before even thinking of booking w Home Advisor! Please, please, please save your money! Look elsewhere for home improvement service. At least I got my money back. The only reason I outsourced the job was A time crunch.

We started a small cleaning company. We paid them for a one year fee of $368.00 upfront. Then every time we received a lead they were charging $25-$60. The problem is every time a customer goes on to there site, even if they are just curious, they would charge us. so we were getting 4-5 leads a day and most of them were not serious. The first month we paid homeadvisor $995.00. We made $1,300 from leads through homeadvisor. They would not work with us at all. We told them that they were going to put us out of business. Even then they were not going to work with us! So after one month (paid for a year) we had no choice but to cancel. They do not refund anything. They say you can receive credit back on the leads, but you have to jump through hoops and they still don't give you the credit! You are better off spending your money on other advertisement.

Wish I could give them a zero but doesn't let me. They make fake leads and take money from your account. When I got to a lead I was the 6th there that day and 3 had been there the day before. Spent about $3,000 for 0 income. Learn from my mistake and do not spend a dime with this company. This is the worst rating I have ever seen for a company. ######DO NOT GIVE THEM ANY MONEY THEY ARE SCAMMERS##### Hare enough being in business alone with out company's like this stealing hard earned money.

MJk plastering came today. Did a great job! Very happy with the work, price, showed up on time, quick response, very clean, done in a timely manner.

When I signed up I was not told if you call a lead and get no responce you still have to pay for the lead. After the second day with them I had close to $300.00 on calls that no one ever got back to me. One was a $95.00 lead I called a few times and also sent emails to these people and never got a call back. This happen with about 5 or 6 leads. I called the company to let them know that this is crap and I wanted out. I was told I would get a refund but that was a lie. This is a scam if I ever had the displeasure to be involved in. Save your money. PS when I spoke to the last person who could refund me after 3 months when I exsplain to her how the saie person mislead me she said that was wrong but sorry I still can't refund your money. WOW

I signed up with home advisor they send me almost 10 Bogus leads which i was charged for. I fought for credit they did not refund me my money. I was new to home advisor i thought they will help me grow my new business but i end up Losing all my hard earn money. I called them to refund me my money. They did not refund me my money. Than they said we will give you free leads. Guess what i got all free leads Bogus. I called to leads they were not even from NYC. My dream of becoming a contractor Vanished away. I dont even have money to spend.

Boston based GC. Paid approx 300 set up fee for leads in my area only. In my ******* zip code to be exact. Then started getting leads to renovated home thousands - yes thousands of miles away in California or Maine. Called to say this is not what Ithey told me when I signed up, said they would credit my account but they didn't so I ignored the request for payments. Then they said it was inactive and that I would need to pay another 300 to reactivate it. I literally got nothing from this service. It is awful. They lie to you in the set up conversation and then play dumb when u call them out on it.

According to home advisor:
We are doing a back ground check on the Onwer of the company, but not the employee
So last month I have an electrician who came from home advisor. And he send some illegal people " his employee " to do the work!
According the home advisor it's fine, no sorry when I ask the questions the manager said:
Sorry I don't understand and he hung up!
And the other guy from advisor didn't want to answer the question either his name is Ryan Ocenick!
Keep repeating: we are a million millionaire company and we can't answer legal questions! Okay but you hire illegals!
Well that make senses!
Worse company ever! If any lawyers at there who wants to make money here you have a case!

I signed up with them last year and then canceled because I was being charged for work given to me that I didn't get.
About three months had passed and I seen charges coming for my bank that I questioned only to find out that HomeAdvisor I've started finding me more work and charging me again without my okay.
About 2 weeks ago I had a voicemail from a man named Jacob saying that he was looking for a professional cleaner in Allegan area. I took time away from the work I was doing to call him so that I wouldn't miss a job. He took about 5 minutes to ask me questions that a customer would normally ask and in the end he told me he was from HomeAdvisor which enraged me.
I told him that he wasted my time and that he tricked me by saying that he was specifically looking for a professional cleaner and Allegan which was not the case. I told him our conversation was going to end because I was making money and not spending it and that he wasted my time.
If you want to waste your money and your time sign up with HomeAdvisor.