HomeAdvisor (Powered by Angi)Reviews 8,379

My name isTracy Herbert. I am the owner of Arizona Indoor Air Quality & Enviormental Testing. I have been with HomeAdvisor since 2012. I greatly appreciate the leads I receive from HomeAdvisor. The staff are always polite and professional.
On average if I'm working their leads I can close over 60% of the calls I receive. Sure there are the strange calls occasionally and you pay for those too but it's just how it is.
I feel over the years of working with HomeAdvisor it's been rewarding and a good investment for my advertising dollars.

Home Adviser allows anybody to say anything they want regardless of how vile and slanderous. They do not verify or filter complaints. Our qualifier is also a customer with a separate account and he owes Home Adviser $80 an even though OUR account is paid up, they shut off our leads and refuse to do anything about it. And get this, if they have to go after this other guy and terminate his account, they will terminate ours as well even though we're current on our tab.

Painfully obvious since I got to the point where I was screaming at them and they just kept on asking "what was the problem with the contractor" while I repeatedly informed them to NEVER call me again after calling me 2 days in a row

Stay away

Home Advisor is a Total Scam! Read their Terms and Conditions and you too can see how they get away with this scam. Forced payment on my credit card for services not even set up for. Charged for leads I never asked for. Then if you dare try to put a stop to all the nonsense, prepare to spend hours on the phone getting the runaround. Had to cancel my credit card to put an end to the abusive and fraudulent charges. They think that they can do whatever they want with total impunity!

I have been in business for 15 years. I have dealt with many companies that have not always been run properly or need improvement. But HA is for sure the worst ever. I cancelled my account with them leaving 18 reviews with a 4.74 rating behind me. I was called every day after about being gone for a month asking me to come back. The salesman that day told me everything I wanted to hear. They got me AGAIN. Signed me back up and was told that I now have an account supervisor.
Not the case. Please do yourself a favor. Do not sign up. Unless you have a credit card you dont care about getting a ridiculous charge every week.
Stay away... its not good at all once you sign up

Extremely overpriced for poor leads. Poor customer service. They trie to gouge you at every turn squeeze as much money out of you before you give up entirely on their system.
Most if not all leads are simply people who have visited their website just looking to get an idea of pricing not even looking to do a project. HomeAdvisor charges you for these "leads" and won't refund you.
Wouldn't be such a bad system if they weren't trying to squeeze every penny out of there contractor pros without trying to actually help them land jobs.

Used for three months. Landed one legit job, three actual costumers had me write up estimates 34 leads never reached or just wanted general price point for project in far future. Refunded for 4. I've no problem paying for a legit lead and losing a bid but never getting to bid or contact the customer?
This is their business model.

Obviously Home Advisor is a SCAM! The most recent "LEAD" I went to an estimate for was a lady who wasn't the owner of the property. She was nodding out and wanted me to stay with her while she shot up again (WTF?!?!?!)... I PAID for this and can't get my hard earned money BACK! Not only that! I have been charged over $300 ($600 if you include the sign up fee) in two weeks of having home advisor for ALL - not some, not most, not 99% - ALL, HORRIBLE LEADS.

They sell each lead to 5-10 contractors! The chances for you to get a job from these leads are very small. Most customers get so many calls, they stop answering or just don't want to do business with Home Advisor because of that.

I just spent money with them, and got very little back. Most leads are bogus or not correct, the rest will make you give estimates when you compete with unlicensed contractors with no overhead. Your chances of getting the job are very slim.

Notice how all the good reviews on SiteJabber for HomeAdvisor are from customers who hired contractors on HomeAdvisor, not from contractors who use their platform. These reviews are about the contractors they hired, not even about HomeAdvisor.
This is what they do, they're trying to manipulate their bad reputation.

Stay away! Find another way to get leads.

HomeAdvisor makes believe to the home owner it's free to use. They don't say their charging the company they pick so if the homeowner isn't serious or list the work they want wrong or don't make any forum of contact like returning phone calls or emails they will not refund the money charges to company. Even if it's 100% justifiable the managers at homeadivior will tell you to keep harassing the homeowner basically. I'm speaking from first hand experience. That's completely wrong. They have stuck me with 800-1000 dollars in what they call non eligible credit in less than 6 months. They miss lead your customers and theirs.

Out of 8 requests for a quote since 2014 I received 2. The other requests went unanswered.The last request for a swimming pool repair was not only unanswered but HA connected me with a company in Colo. And I live in Ca. You can do better from word of mouth. One of the 2 repairs who did showup told me to call him direct next time as HA charges $35.00 to him just to use their service. The companies that are listed are only using the list as advertising and you would be better off contacting them direct for faster service.