HomeAdvisor (Powered by Angi)Reviews 8,379

I have never seen a more despicable set of lies and con-artistry than I have with my experience with Home Advisor as a contractor. They lied about how they charge and how much they charge, ending up costing more than quadruple what was expected, and we got a ton of bogus leads to boot! They kept trying to charge even after cancelling. Never, EVER do business with this company or trust them at all! They lie through their teeth, tell you they only charge for what you choose to accept and go after, and they charge you for everything! Then they refuse to work with you and just still keep charging!

ATTENTION! THIS COMPANY IS A SCAM! THEY WILL TELL YOU ON THE PHONE THAT YOU ONLY PAY ONCE IN THE BEGINNING AND THEN YOU PAY FOR EVERY ACCEPTED LEAD. THIS ISN'T TRUE. IN 3 MONTHS I WAS CHARGED JUST UNDER $1,700 WITHOUT MY AUTHORIZATION. WHEN I CALLED THEM AND ASKED FOR MY MONEY TO BE REFUNDED THEY SAID THEY DON'T DO REFUNDS. WHEN I TOLD THEM I DIDN'T AGREE TO SUCH AN ARRANGEMENT THEY SAID I AGREED VERBALLY ON A RECORDED LINE BUT THEY HAVE NO WAY OF SENDING THAT TO ME WITHOUT A SUBPOENA. THEY SENT ME A SCREEN SHOT OF A RECEIPT THAT WAS CREATED BY THEM AND NEVER AGREED TO BY ME (VERBALLY OR OTHERWISE). THIS IS THE WORST COMPANY FOR LEADS AND THEIR CUSTOMER SERVICE IS NOT CUSTOMER ORIENTED WHATSOEVER.

Do not waste your money if you are a contractor. They will scam you out of money with their worthless leads. Every contractor I've talked to has said the same thing, 4/5 leads are worthless. That was my experience too and when you ask for a credit back, you have to fight with their idiotic phone reps. They don't understand anything your business so they come up with these insane prices per lead. For example, for the few legit leads I get, I get charge $30 for a job that nets me $90. Then you are in the tough spot of either bidding the job $30 higher than market rate, potentially losing the job or just eat the lead 30% lead fee. They do not care at all because there's plenty of suckers who will sign up with them.

We were told so many lies to give them money to get leads for our company. All we got was false leads, poor customer services and they tried to continue to charge my credit after we canceled our account with them. Now they are trying to send me to creditors for not paying leads sent after I canceled the account. After having to cancel the card that they were trying to bill, got a call from a sales person trying to get a different card to charge for leads I didn't want. If they have access to your credit cards they will charge what ever they want and make up false reasons for the transactions. PLEASE DO NOT LET THEM SCAM YOU TO OUT OF YOUR MONEY!

We signed up to receive leads on Home Advisor. What a joke! Less than 5% of the leads answer their phone, call back or answer email. I am being to believe these leads are fake. Home Advisor fails to tell the consumer that a contractor can pay up to $80 to view a lead. So the consumer reaches out to 10 contractors for free, Home Advisor just stole $800 from contractors. They will not allow you to pause leads for more than 14-days, again another ploy to get more money from you. Guaranteed as soon as that 14-days is up and you don't repause your leads, they start slamming you with "leads" and the charges beginning racking up! Getting a refund is an absolute JOKE and so is Home Advisor.

We signed up for Home Advisor last year when we opened our business. We stopped using Home Advisor in Nov 2018 by pausing leads. We called Home Advisor and asked if there is any way to keep leads paused for longer than two weeks, which they stated "no". This year we got charged for couple of leads when our account was unfreeze after 14 days. So, we contacted customers and customers mentioned they are not interested in any jobs. We contacted Home Advisor customer care explained them the situation - 1) Our account was unfreeze 2) Customers were not interested in any work. Home advisor care didn't bother to help us out. We also asked them to contact customers which they refused. And didn't reverse the charges. This is total defrauding small businesses like us. Charging for leads when customers are not interested in any work. We stopped using HA and canceled the account. They sent our invoice to collection. HA should look at how much money we spent on leads and listen to businesses instated of defrauding with bogus leads.

The Contractors are Horrid... The floor guy started and never showed up to finish the next two coats, I DID IT. The Painter Never showed the 2nd one was on the wagon (Drunkish) and the forth Plumber wanted 600.00 to Replace the sink and faucet I bought. (Normally around 150-250) I'm an engineer and for 60 years never saw so much miss-information and $#*!-eyed work. Out of four guys a big fat "0"
Horrible all were incompetent, amazing! They stink, HA that is, They let Cockroaches in if they could hold a hammer. NON had any kind of insurance and only wanted cash. HA! SO, Did my own sink and saved 400.00, Finished my floors but he got all the money and never returned my call or EVER spoke to me, Just texts, The alcoholic missed 3 appointments. I Painted my my own room for the cost of paint and brushes. That contractor wanted, Ready? Wait for it, 1,000 dollars and I had the paint and he wanted all the money up front. They are Preposterous!
Never again... They didnt screen anyone, I asked if they made the insurance and corporate name
NY Nicky saved a bunch. I do know if you need the help due to either ya cant do it or U do have the money, GET RELIABLE GUYS/GALS from friends and neighbors that are accredited contractors. This Baloney if for HA, NOT the customer, Really!

I used Showcase hardwood Floors to refinish and repair my hardwood oak floors. Craig Dzukola did beautiful work on my floors. They are gorgeous and his work was perfection, correcting every little thing. His bid was lower than some and he went over and beyond to make sure everything was repaired and more. His crew along with Craig were on time,
Pleasant, and very professional. I highly recommend this family owned company.
Sue Lebreton

I have been working with thumbtack for almost a year now, for both of my companies. We have sold 1 out of the 30 leads we have been provided. Why? Because the leads are bogus! Half the people dont answer(so they're probably fake numbers) and half the people are just filling out their information when they don't even want a task done. And they charge you every single time, even if the person wont answer or even if the person wants a task done that you dont even do. This website is a scam and just wants to make money off of you. PLEASE listen to all of these negative reviews, they are not wrong. 100% waste of money.

We used Home Advisor for about 5 months. In that 5 months I ended up paying for bogus leads, leads that were completely unrelated to a Home Theater business. I had to pay for leads that were sent to 2 other companies, so generally to win the job you have to have the Lowest price for that client, but you ALSO have to eat the lead fee. We turned off 95% of the service leads because some leads were costing $40+ for jobs that were only an hour of labor.
They base the fee's depending what they think the job will pay out, which is completely bogus considering no job is ever the same.
On top of that some clients would call just to get info for a DIY project, using HA as a go to place to get info to do the job themselves. (Thanks for using HomeAdvisor- you just cost us $32.19 to tell you how to do something yourself)
They would credit you for a couple of bogus leads each month, but it got to the point we would turn our services on a week a month due to the fees. Once GMB and other backlinks were in place we cut HA off all together.
I guess HA would be good for a month or so JUST to get your business started, but I can easily see this service bankrupting many businesses that are trying to get on their feet.