HomeAdvisor (Powered by Angi)

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HomeAdvisor (Powered by Angi)

2.5

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HomeAdvisor (Powered by Angi) Reviews Summary

The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.

This summary is generated by AI, based on text from customer reviews

service
619
value
542
shipping
130
returns
171
quality
492
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Florida
1 review
4 helpful votes
Follow Lenny C.
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Home advisor has sales people that will promise you the world they promise multiple leads and a nominal fee then what you find out like me 8 out of every 10 leads are completely bogus phone numbers that no one ever answers the phone there's not even a voicemail that you can leave a message on. When you do get through you will hear things like they don't need the service that you're offering or in my case as a swimming pool contractor they will tell me they don't even have a swimming pool at that house they don't want 1 at that house and they're not considering 1. You call home advisor back and they will take 3 to 4 days to decide whether or not to refund you the money for that lead. Majority of which will never be refunded home advisor in the beginning work out very well for me I have to say that to be fair but here lately they rob my bank account on a weekly basis and I rarely get anything for it I am currently up to about spending a little over $200 for every good lead when you account for all the bed ones that you're stuck paying for as well Home advisor has become a very large company and money has become their God they could care less about the contractors or the customers their priority is money and that's it any advice I could give anyone would be to please stay away and save yourself the money and the headache of having to constantly watch the people at home advisor as they come up with new and improved ways to pillage your bank account every Friday

Date of experience: June 4, 2019
Illinois
1 review
3 helpful votes
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Absolutely horrible - they track down contractors off the internet (Google I'm assuming) and lure them in with promises of big leads (jobs) and plenty of work, when in all actuality all they do is send you a bunch of "leads", majority of them bogus. The people on the other end didn't even know what we talking about when we called or the phone number was disconnected. They do not care about their customers. They have no idea who these contractors are but as long as their willing to pay $ 100 + for each lead, it doesn't matter. We did not get one job... but paid their sign up fee of $ 185 and then over another $ 200 for "bogus leads" so my husband stopped answering his phone, the guy told him if you don't want to work, don't answer, and at that point we were so done with the company that we ignored the calls since we didn't want to pay any more money for Bogus leads. Then more than a month later we get a letter in the mail from Home Advisor that we owe them almost $2000. 00 for "LEADS" which we did not receive or contact any customers. They are not willing to come to some type of compromise. We did not get one job, not even one. They are scammers and take advantage of the working man.

Date of experience: June 3, 2019
Virginia
2 reviews
0 helpful votes
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Sammy and his crew installed a mini-Split HVAC system in my garage. They did excellent work and everything was so neat and hidden. He installed the lines in the wall so they wouldn't protrude outside wall to the condenser unit. So clean and looks and works great. I highly recommend this small business. I will definitely call them when I need future help with HVAC.

Date of experience: June 3, 2019
California
1 review
1 helpful vote
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If you like being stolen from and having money directly taken out of your checking account without your authorization getting leads that don't come to fruition and basically allowing someone to steal from you HomeAdvisor is the way to go for! When you try to get the money back that they stole from you they tell you that that's not their policy that they can't give you your money back a bunch of slimy little techniques on the other end of the phone that you just want to strangle and basically you've given them the keys to your wallet. The leads turn on while you're sleeping sneakily and you wake up with two or three leads in the morning that they've already charged before and they won't give you your money back it's ridiculous whatever you do as a home service professional do not ever sign up for HomeAdvisor!

Date of experience: June 3, 2019
California
1 review
2 helpful votes
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Garbage Leads
June 5, 2019

Homeadvisor ruins a customers buying experience! No matter what purchase stage the customer is in... they will now be price shoppers!

I got only price shoppers no serious inquiries very rare if so.

Date of experience: June 1, 2019
Florida
3 reviews
10 helpful votes
Follow Denise W.
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This company takes advantage of small business owners by selling fake leads, selling leads to many more contractors than promised, not refunding bad leads, but even refunding when the bad leads meet the criteria. If you want to support local business, use Google. At least that's free for legitimate local businesses.

Date of experience: May 31, 2019
Florida
1 review
3 helpful votes
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Horrible
June 4, 2019

They set you up for failure. The leads I was getting were not serious buyers. After learning that the leads were garbage I would pause my leads. But they only let you pause for 2 weeks at a time. As soon as you forget to pause them one time 4 or 5 trash leads would come flooding in at the same time. They got me for over $300 like this multiple times. After I was already stuck with these leads I would reach out to them and sunrise sunrise. They were trash. Horrible experience

Date of experience: May 31, 2019
Idaho
1 review
2 helpful votes
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Total Scam!
June 4, 2019

This company scams contractors and potential clients! They go after contractors, get them to sign up and then charge them for every call they receive. They do not research the companies they promote so if there is a bad contractor the customer finds out the hard way. Even if a contractor tries to cancel their account with HoneAdvisor, they continue charging them and refuse to refund their money. They do not care about their customers. They are greedy and despicable!

Date of experience: May 31, 2019
Texas
2 reviews
2 helpful votes
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As a business owner for over 10 years i would with branches in 3 states i suggest not wasting time or money on homeadvisor scam which is that you pay so much and will get next to nothing and they even send you leads to customers that do not know there info is being sold and d not want anything to do with companies calling that way. Home advisor is the worst and angies list has just gone down hill for a few years now you pay more and get less and less. Run away from home advisor

Date of experience: May 31, 2019
Georgia
1 review
3 helpful votes
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Horrible company!
June 2, 2019

Calls 3x a day and will not take me off their call list. Harassment! I am filing a police report today.

Date of experience: May 31, 2019
California
1 review
2 helpful votes
Follow Tanya I.
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This company is very strainge - they don't accept negative reviews for their workers and this way continuing advertising bad workers. This is fraud. We cannot trust this Co any more.

Kunin does not have a valid contractors license. He did the interior painting of walls, ceiling, and kitchen cabinets, electrical lights installation in our home. I believe that Anatoli Kunin provided an inferior work product and may expose our home to unnecessary financial risk. He has been negligent in a variety of ways. Unprofessional. Unacceptable poor quality. The work must be redone or finished. The process has been far slower than we initially discussed. We won the Small Court to recover our money but he does not want to return money even after the Court decision. Bad performed job, veeery expensive - almost 2 times more expensive than other handymen. Very rude and unrespectful. Not recommend it to anyone else.and LAW OF CALIFORNIA CAN'T CHARGE MORE THAN $499, BUT received $5000It is illegal for an unlicensed person to perform contracting work on any project valued at $500 or more in combined labor and material costs.

Business and Professions Code section 7028 contracting without a license. The penalty for operating without a license on a first offense is up to six months in jail and/or a fine of up to $5,000, plus the potential for additional administrative fines and penalties.

Date of experience: May 30, 2019
Georgia
1 review
0 helpful votes
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Awesome
June 2, 2019

My cousin and I decided to go with Diamond Guard by Homecraft after meeting with Patrick Tillery for 2 hours. He was very courteous and knowledgeable with not only his company's product but also with the competitors.

Date of experience: May 29, 2019
Georgia
1 review
4 helpful votes
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I have never written a bad review in all of my adult life, and home advisor pro (for listed businesses) has brought me to that point. I am new business owner, and thought that Home Advisor would be the best way to start gaining clients, but instead they manipulated the process and found ways to charge me.

The representative who initially signed me up put me at a high budget without me knowing so they could overwhelm me with leads and charge me about 30/per lead that i didn't even get bc they send the same lead to multiple business. So they are the only ones benefiting.

After i called literally a billion times to cancel my account or at least alter my account so that i am not getting leads or opportunities, they turned it back on and CHARGED ME again!

I am so annoyed and hurt at all of this. I just a simple business owner who is trying to make a living and they took advantage of that. DO NOT JOIN home advisor. You'll be ripped off.

Date of experience: May 29, 2019
Pennsylvania
3 reviews
23 helpful votes
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Scam
May 30, 2019

Scams contractors! Purposely makes their website not user friendly so that (3) contractors will get charged the max amount. When you sign up with them they say only 3 contractors are billed and given the lead but I talked to one home owner and he had talked to 7 contractors about his job through home advisor. When I signed up with home advisor the deal was that if I called a home owner at least 2 days in a row and could not reach them that they would credit the money back to my account, apparently they were losing too much money from all the bad leads they sell to all the contractors, After a year of the service being like this my lead credits started getting denied so I called them and they told me that "oh no, you must be mistaken. It was never that way" after I just did it for the last year, they still wont credit for bad leads.
They will only credit for 2 bad leads a month now, so if they sell you 10 bad leads (Highly likely in a month) they wont credit you for it now. It has even gotten so bad now with this company that I've been given leads by people who don't even own a house, people who don't want work done they just wanted to know what something like that might cost or they couldn't find the right option for what they were looking for. I've called to get replacement leads on these and they now tell me that if I talked to someone then they are a potential client and its a good lead, they will not credit. I also dropped my target spending to $200 a month because I was getting so many bad leads, This has happened twice, in just one weeks time I get $450 worth of leads. I highly don't recommend this company unless you want to get scammed out of money

Date of experience: May 28, 2019
Pennsylvania
1 review
0 helpful votes
Follow Michele R.
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The best ever. These guys are so professional. And the job they did was great. Did lighting for me. Moved washer and driver for flooring. Kenneth brown. Project manager is awesome

Date of experience: May 28, 2019
Idaho
1 review
3 helpful votes
Follow Rileigh C.
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They will charge and charge for dead leads and not refund, as well as send same leads to multiple contractors all times of the days. Sometimes the leads have nothing to do for your line of work.

Date of experience: May 27, 2019
Texas
1 review
3 helpful votes
Follow Todd C.
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This was, at one time, a great lead company. It was called Service Magic. They changed the name to HomeAdvisor and down it went. They used to have 3 contractors respond it a lead. Now 10 or more contractors get the same lead. Drives the price down. If I get 10 leads, maybe I will speak to one. I've been a HomeAdvisor customer since 2012. It is at its absolute worst. If a viable alternative comes along, I'll drop HomeAdvisor like a baby giraffe. HomeAdvisor absolutely SUCKS!?

Date of experience: May 26, 2019
Connecticut
1 review
1 helpful vote
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I hired Marin Paving out of Ansonia, Ct. To pave my falling apart driveway. From the phone call to actually meeting Victor Marini I was hooked. Victor Marini and his crew did an awesome job on my driveway. It looks amazing. They were so professional and courteous and it was a comfort to know that the job would be done to perfection. Victor made sure I was totally satisfied with the work before he left my home. I cannot say enough about this company and the gentlemen that completed the work. I would recommend them to anyone. Thank you again Victor.

Date of experience: May 25, 2019
Texas
1 review
4 helpful votes
Follow Israel v.
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I signed up to work for this company to hey customer leads.
They have charged me over $800 just for leafs without the service.
Just to sign up with them the fee is $300. This is a huge scam!
They charge all types of fees without explaining and won't refund your money. Not worth it.

Date of experience: May 24, 2019
Pennsylvania
1 review
4 helpful votes
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HomeAdvisor Pro
May 27, 2019

These people are relentless. As soon as your business hits the online world, they WILL harass you! They keep calling even though you have told them that you're not interested in their services several times in the past. They go to the lengths of pretending to be a regular person looking for a contractor (they make sure to use something that you list that you do too)! A lady called again today! It was an odd phone number, definitely not local! So here's the conversation...

Home advisor: "Hi, is this [business name]?"
Me: "May I ask who's calling?"
Home advisor: "I'm looking for someone do do some painting. Bill told me about you. Do you know him?"
Me: "No, I don't. Are you someone from Home Advisor?"
Home advisor: "Yes, I am calling from home advisor. Would you be interested in painting?"
Me: "No, he's not currently taking on any jobs with his business."
Home advisor: "Oh, why not?"
Me: "Because he has a busy schedule with his new job."
Home advisor: "Well, would he be interested in painting?"
Me: "No! I told you that we're not interested in your services. And we have told to stop calling!"
I ended up hanging up on her because she kept ignoring everything that I was saying.

They also rip off small businesses! We have a friend whose business is very successful and even when he gets jobs from word of mouth, his billboard, etc, home advisor takes a portion of his pay for lead fees! They're a rip off and will harass you nonstop. Save yourself from the headache and don't use home advisor!

Date of experience: May 24, 2019

From the business

HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...


homeadvisor.com
Founded in 1999
Golden, Colorado, United States
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