HomeAdvisor (Powered by Angi)

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HomeAdvisor (Powered by Angi)

2.5

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HomeAdvisor (Powered by Angi) Reviews Summary

The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.

This summary is generated by AI, based on text from customer reviews

service
619
value
542
shipping
130
returns
171
quality
492
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Indiana
1 review
7 helpful votes
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Negative if I could
September 4, 2019

Terrible customer service for the pros. Scam artists that give sh*t leads that don't have good contact numbers and charge no matter what. Cancelled within 3 days and say I owe them... Send me to collections. Good luck if you use them. I wouldn't use them if that was my only option. Go to Google or Facebook

Date of experience: September 4, 2019
Washington
1 review
11 helpful votes
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Don't do it
September 3, 2019

Forecasted 13 leads in my zip code per month... in reality it was 3 two of which the scope of work was not related to my field. Went to close my account was told to wait a week I did then they refused to refund me the $288 fee not even prorate or anything.

Conclusion, they will say anything to you to take your money and they won't give it back.

Date of experience: September 3, 2019
Florida
1 review
9 helpful votes
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Home Advisor for licensed contractors is the worst. They're experts at withdrawing money, the leads aren't designed for contractors, more like handymen repairs. A lead can be worth $70 to $150 and the homeowners that call, want basic repairs on a door hinge, 1 broken tile, 1 roof shingle and so on. They control the demographics to their likely, and they'll Turn ON the leads without your authorization. They prey on contractors to become there cash cows.

Date of experience: September 3, 2019
Texas
1 review
11 helpful votes
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SCAM
September 3, 2019

Your company is a big lie! Your reps tell small business' whatever they want to hear to sign them up. Great concept, but such a scam. You charge a lot more for leads than initially told over the phone. You charge for leads regardless of us doing the work. From a business stand point, your company is such a big waste of money.

Date of experience: September 3, 2019
Louisiana
1 review
1 helpful vote
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NEW GUTTERS INSTALLED
September 2, 2019

Called HomeAdvisors to get someone to do new gutters for my home. North Georgia Home Renovations came out and provided a quote for the job. Let me start out by saying this company was more than professional. Before they came I had already did my research to find out the best price. Not only did they come in right on the mark the job was FANTASTIC. The gutters made my house look so GOOD, and they left my house better than they found it. EXCELLENT COMPANY if you want no drama call them *******343

Date of experience: September 1, 2019
Virginia
1 review
11 helpful votes
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Fraudulent
August 31, 2019

After spending 800 without result, I told them to stop and the still went ahead to deduct 150 from my credit card.

Date of experience: August 31, 2019
Georgia
1 review
14 helpful votes
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Horrible contractor
August 31, 2019

I allowed a contractor Roan (Jamaican guy) to remodel my shower. He sent over 2 drug addicts he found on craigslist to complete the shower. By the time they left they stole my tools I purchased and did not cover the shower drain so there is tile and adhesive all in the drain. They did not put the molding back on the wall. If a Roan come your way from conyers run as fast as you can. He also avoid your calls once you have a complaint and will not give receipts as promised.

Date of experience: August 31, 2019
Texas
1 review
0 helpful votes
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Awesome Landscaping
September 2, 2019

I am totally in love with my newly landscaped back yard. Alan came over and made me feel comfortable from the beginning. He felt like a friend coming over to help. He told me what materials he would be using and quoted me a price. Alan came by and checked on his workers. The got the job done in less time than they said they would Alan is a great man to work with and I love the results. If you need some landscaping done, call Alan's Nature's Way.

Date of experience: August 31, 2019
Florida
1 review
1 helpful vote
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Satisfied
September 2, 2019

I had Reliable tree service which Home Advisor had call me and they were great workers did a great job removing huge dead tree and large limbs over carport. They cleaned up every limb. And most of all they came just before Dorian hit.

Date of experience: August 31, 2019
Hawaii
1 review
11 helpful votes
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They ram crap leads down your throat and charge you for each and every lead. They will send multiple contractors the same lead. If you're not careful you'll end up with an expensive invoice from home advisor for several leads without your consent for accepting the leads or not. As long as the send it to you your billed. $#*! home advisor!

Date of experience: August 30, 2019
Minnesota
1 review
10 helpful votes
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Contractors Beware!
August 30, 2019

Home Advisor is a total scam the price of their mediocre at best leads are way too high, and they send them to multiple contractors. It will cost you your whole profit to land one job. My company has over 70 Google reviews all 5 stars and converted one of 10 leads. Don't fall for it!

Date of experience: August 30, 2019
Ohio
1 review
7 helpful votes
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Columbus Asphalt Pros Did not clean up and left material laying in my yard. Called numerous times and was promised results that never happened. Would never recommend.

Date of experience: August 29, 2019
Georgia
1 review
14 helpful votes
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HomeAdvisor is not worth the money the contractors pay for leads. They are crooks and do nothing more than keep charging your credit card without permission. And when calling David in customer service to cancel account they want to give me more crappy leads that go no where and still will not reverse the charges that I never approved. STAY AWAY

Date of experience: August 29, 2019
Utah
2 reviews
7 helpful votes
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Joined these clowns and could not get them to quit taking money out of my account and had to close it. The leads were a scavenger hunt at best. Never did I get an address that was legit. The person who I suppose to meet never would commit for a bid. But yep you guessed it. I was billed. You are billed for so much crap it s unbelievable. I started checking all the address by driving to them even without a visit set up. Addresses never existed. One actually did exist. Knocked on there door and they had no idea who or why I would be there. They will never stop taking money out of your account let me repeat that "they will never stop taking money out of your account". It took us over two years to finally remove them from our business and yes they sell your number to everyone. I have for years and still to this day get phone calls from similar companies trying to sign us up.
After reading all these reviews and seeing how bad it is I can't believe these boneheads still exist. I guess the suckers like me are never ending.

Date of experience: August 28, 2019
New York
1 review
11 helpful votes
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PATHETIC
August 28, 2019

Home Advisor is NOTHING but a SCAM! If you're Smart, you'll look elsewhere your home projects. Several of their So-called, Referrence checked contractors were NOT!

Date of experience: August 28, 2019
Arkansas
1 review
5 helpful votes
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I'm a contractor, home advisor billed me for the wrong category and now they sent it to collections. DO NOT USE FOR LEADS

Date of experience: August 28, 2019
Connecticut
1 review
5 helpful votes
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Generator instalation
August 27, 2019

Do not trust Riley Electric. Never on time and always has an excuse for lateness. Took over 3 weeks from start to finish! I would never consider hiring him to change a light bulb. I should have been forewarned when I saw how disorganized his truck was inside

Truck was ins

Date of experience: August 27, 2019
Washington
1 review
10 helpful votes
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RIPOFF
August 27, 2019

I signed up to be a have my cleaning business get larger and was charged a membership fee and was told they had to do a background check, which I was approved then I was told to get my other customers to give reviews and that was a joke for my customers to give review all 5 of them had a hard time getting the reviews to show up! Then I start getting phone calls thru home advisor saying I have leads to press 1 to connect never connected with customers but was charged 35.00 to 56.00 on leads that never came thru! Also I recevied 2 phone calls at midnight saying I had a lead which never came thru! The co. Is scamming people!

Date of experience: August 26, 2019
Virginia
2 reviews
1 helpful vote
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W. D. M. Tree service and landscaping removed two large River Birch from our yard and did an excellent job. They had the correct equipment which made the job go quickly and cleaned the site up well.

Date of experience: August 26, 2019
Maryland
1 review
0 helpful votes
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Professional
August 27, 2019

I used the home advisor app to search a company to build a disability ramp onto the front of my home. They called to let me know of three companies. I chose Allied Restoration. I was pleased from the beginning. The price was right and the salesman (Kyle) didn't have or try to pressure me into a contract. I was informed of tentative start and finished date. Carpenters showed on time and worked non stop to completion. I was happy. When I used the ramp the first few times I found the bottom half to be too steep an incline and was difficult to maneuver. I called Kyle. He responded with a quickness. He came back to investigate, we also discussed adding more rails. I was satisfied when he left. We continued to communicate and within a little over a week the problem was solved and I have a safe way to enter and leave my house. Yes I'd use home advisor and allied restoration again and recommend them to my friends and family

Date of experience: August 26, 2019

From the business

HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...


homeadvisor.com
Founded in 1999
Golden, Colorado, United States
+360
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