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HomeAdvisor (Powered by Angi) Reviews Summary
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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Brown's was very professional, on time, communicated well, accomplished job quickly, and a great value.
I liked the fact that multiple service companies contacted me in order for me to choose which service company to go with.
Easy to find a great professional and team. Will be looking to hire more.
Customer Service agent called me to facilitate my search for a contractor.
I was unsure about On-line jobs - however,
Talking Trash made me a believer. Again, they were on time, professional and friendly!
I was contacted the same day and the next day but the first one fit my needs
Have used Home Advisor several times in the past. Since in a different city than most projects needed it helps to be able to do it remotely and avoid having to double check to ensure that it was done properly in person.
Easy, quick, and satisfying.It was extremely refreshing to have someone who was not only knowledgeable but experienced. Hunter was personable and friendly he was also prompt and compassionate. He recognized my problem gave me a transparent look at my my options. He went above and beyond waht any other company had ever done before. I am extremely grateful.
Once I spoke with the lady (wish I could remember her name, she was great) that called back to see how my projects were going, things started to happen. My initial conversation with someone from Peru was confusing and I just gave up. The second lady got me to the professionals I needed. She listened to me and asked questions until she knew what I was looking for. I booked both professionals and was extremely happy with their work.
This whole deal went through without a hitch... no problems of any kind... i would use it again!
Had a great experience and found someone that turned out to be great. Couldn't have asked for more.
She would have been fired she knows who she is they work you around so they don't want to use your garentie I will never use them HomeAdvisor, Angi and Angie's
I'll keep it simple. They sale the same mystery box/lead as many times as they can. For example you get a lead that doesn't need your services, you ask for a credit and you get that dollar amount towards the next lead they give you. I realized this when a client told me she didn't need a home inspector and I was the 3rd one to call her this week. If they know the lead doesn't need a HI why keep selling it? You get un-side down real fast! For every credit I got they would send two more "ghost" leads that sometime didn't even have working phone numbers, some never calling HA/Angie's list, straight to voicemail, and mostly clients that made it very clear they didn't need my services. When I turned my leads off I started getting "confirmed appt." leads. When I took the bait and called, the client said they "just wanted a quote and never said anything about setting a firm date" this happened more than once. Even if you don't answer the leads you still owe them for each one. When I called customer service I was told they still needed to review my request and that it wouldn't get sent to collections. *HERE'S THE KICKER* since they canceled my account, it voids all my credit requests. And they sent the full amount to collections. Its my first year owning my own business and they took me for over 2k and I only got one inspection from the leads. Lesson learned but I hope this can save other contractors the headache and money working for this scam company
My experience was very satisfactory. They were on time on site and on budget.
Not the worst. Work ok but makes you enter 50 words at a minimum for a review of a web site that I don't want to do.
The list of pros is better than nothing. Not sure i like the phone calls with their preferred pro and guaranteed price. These days it takes days to get a response from a contractor. Sometimes weeks or never. Sometimes their pro listing isn't accurate.
I've had good luck with them sometimes. Better than guessing or searching.
I originally rated this 5 stars and said this was "Easy to use", but this experience block forced me into a response of 50 characters. I think that's a waste of my time and lowered my rating.
I put in my info and was contacted by 2 contractors within 3 hours. Also got an email listing the top 3. The top 2 contacted me. Great experience.
Contacted Angie for recommendations on lawn care services. I was immediately connected with several, in my price range. First one I talked to, was a great fit. Had it not been for Angie, I would have been picking someone blindly. Great service
From the business
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members