HomeAdvisor (Powered by Angi)Reviews 8,379

I normally don't leave reviews, but I felt the need to help other small business trying to land jobs/customers. I called HomeAdvisor Scam because they tricked into joining their business to the overcharge my bank account. Over $700 in two weeks for work/customers I didn't get.

Here it's how it works:

1. They set your account to get daily leads (as many as you want-the more you get the better for them)

2. They promise you will only pay for the Leads (Customers) you get. That you won't pay for any leads who you couldn't get ahold of, you spoke with and they're weren't ready to hire or they hired some else. (Not TRUE they charge for ALL LEADS you get no matter what)

3. They send the SAME LEADS you get to other group of business (Which means they're ALL paying for the same lead even if that lead wasn't ready to hire)

4. Customer Services is horrible. The guy who tricked me into joining this service (Jason Lusengo) promised I wouldn't be charged for these leads and that I'd get a refund/credit for this. I never did. I waited two weeks-only because he kept responding to my email apologizing for the inconvenience and that they were working on fixing my account. I called today and spoke with a Manager (Danielle Colorado). She told me the opposite that Jason has promised all along. That I pay for ALL leads no matter what. Even if you get ahold of the lead, even if the lead just visited HomeAdvisor for an estimate not ready to hire, I was to pay for ALL which make no sense because not only you are paying for leads/customers you don't have but also other businesses are paying for the exact same leads. Reason I called them a BIG SCAM.

5. This is just unacceptable. I feel like they robbed my bank account. Very Very Disappointed. Please save yourself from this headache. Try other services that won't charge you outrageous fees for advertising. I'm going back to my previous marketing service. I wish I had read all reviews from HomeAdvisor. So Sad I trusted such a discreditable marketing service.

Whether or not these 'customers' are hiring, or just googling the cost of a job, pros are charged rediculous amounts, under the false pretense that this is a 'lead' to a paying job, then, you'll be refused a refund when you reach out to tell HA the client wasnt even looking for your specific service. Do yourself a favor, if you're not a plumber or a carpenter, invest in social media ads, or even just a phonebook. Pretty sure you'll have MUCH better chance of booking jobs and making money, rather than just spending it.

I tried homeadvisor as a contractor for about 2-3 months. My experience was horrible all they want is your money and they will take as much as they can from you, sending leads that customers are just in planning stages and charging around $70-$90 each one. They send the leads to multiple contractors and charge them all the same fee. Waste of time and money. Contractors stay away from home advisor, and customers i recommend researching local places.

Home Advisor is a scam! Try not to work with them. Waste of time and money. Dont even try to be a Homeadvisor pro. When i was talking with them over the phone about joining them as a pro, they told me that they are gonna charge me one time for one year.( but they did not keep their promise and they withdraw money from my account every month and they dont do refund.)for the leads they told me that they are going to charge me if customer accepts the projects but they charge money from your account for each lead doesnt matter you get the job or not. I taught i could make some money by using homeadvisor but i lost money and time Please Please STAY AWAY... DONT EVEN TRY TO WORK WITH THEM AS A CUSTOMER OR A PRO. I CLOSED MY ACCOUNT WITH THEM NOW. IF YOU HAVE ONE CLOSE YOURS TOO BEFORE ITS TOO LATE...

I contacted this company to assist me in finding contractor to remove some material from my yard after I tore down an old storage building. The representative on the phone took my information, and told me that someone would contact me the following morning to give me an estimate on the work that I needed done.

NO ONE contacted me the next day. Don't waste your time dealing with these people. Hire a contractor yourself instead of depending on these people to assist you.

They charged me $108.00 for a an inexperienced contractor with no equipment. I wanted Christmas lighting and filled out a form they provided on line. On that form they asked a series of questions. One if I wanted the contractor to provide the lights and additional information. They sent me a contractor with no experience, no lights and no equipment. I am out $108.00 dollars. There is no phone # to speak to anyone directly. It is cat and mouse of click on this link and that link with no results. I would give them a negative star if I could.

They will charge you for leads that you never even had a chance to talk to home owner or give an estimate. We goy a lead by the end of the day, called home owner next day in the morning and he said he wasn't interested and had a contractor already. We didn't even have the opportunity to give an estimate and they will no credit the fee, and this is one of many. I have lost count of all the leads we have try to contact at no avail and Home Advisor will not credit them. Stay aways for Home Advisor, they are thieves! Thumbtack and GoSmith are way better and even more inexpensive.

I tried using Homeadvisor for my company but I received the worst customer service that I have had in a very long time. I will never recommend this website to anyone for as long as I live.
The final straw with this company was they took out my annual renewal fee weeks after I had canceled my membership with the company. I told the girl that I was extremely disappointed with how they charged for leads when I didn't even have my site up and I stopped my leads from coming. Two days after I canceled my membership I get some guy calling me as trying to get me to sign up again. I told him repeatedly that I was not interested in continuing a relationship with the company and I had to hang up on him and he $#*!ing called me back "what part of no do you not understand". I hung up again. He called me back and left a message three days later.
I found out that they took my annual fee out of my acct on 9-7-19 and I called to complain and never got a return call saying that they would return my fee.
I finally got my money back on 11-16-19, but only after many phone calls and emails. Hardly seemed like it was worth the money based on the amount of time I wasted getting nowhere with the moron's that work there.
I just hope more people close their accts with this company and they end up closing. I feel sorry for the people that will lose their jobs, but damn it just is not the way to do business, ripping people off.
Ron M.

I was a member of home advisor as a service provider. They send you leads and charge you for those leads without to personally picking through them. Had I known that I would've never agreed to their service to begin with. I pause my lead flow so I didn't get charged anything for 30 days. They turned it back on, stole $267.50 out of my bank account, and refused to refund. I deleted my account telling them that I did not want my companies good name associated with their scam artist business model. Contractor stay away, unless of course you want no control over your own money.

As you can tell by reviews don't do business here they scam you misinform you to set you up to where you get double charged and half the customers never respond! In 2 weeks I was charged $900! They won't help they won't budge they just keep saying oh policy oh we can't do that blah blah not friendly customer service stay clear! I'm a new business and they straight bent me over and raped me with a smile. Not sure how this place is in business deal with yelp or thumbtack but to be honest all lead sites are bogus. Be honest be kind care about your customers and get business from word of mouth!

I used fix price service for my sprinkler weatherization. I had to book two weeks in advance, and it cost $279. Near the time of the appointment, I was given the name of the technician, but not the company or a phone number. The work was scheduled for a Monday. Monday came but the "pro" was a no show. I called HomeAdvisor, and got an off-shore call center, and they knew the pro didn't show, but they didn't bother to call and tell me. They rescheduled for Wednesday, even claiming that they were offering a bonus to the pro to show up. Wednesday came and I get a text that the pro called off and the work has been rescheduled for Thursday. Thursday came and I get a text that the pro called off and now it's rescheduled for Monday. I called HomeAdvisor and they could not guarantee me that the pro would show up on Monday, so I got a refund, went to Angie's List, connected with a real pro who showed up on Sunday and did the work for $100, and I didn't have to pay him until the work was done satisfactorily!

I agreed on November 13th to a fixed price of $256.00 to have four ceiling fans and 2 Nest cameras installed. My appointment was confirmed for 1 pm November 15 at 8:43 am this morning and was reconfirmed again at 11 am. At ~11:53, I received a text indicated that my appointment was canceled and moved to November 18th at 1 pm. I called to inquire why the appointment was canceled so abruptly was told that on contractor has picked up my job. The customer service rep was very evasive and unwilling to share reasons. I asked if anyone had picked up my job for Monday the 18th at 1 pm and she was reluctant to confirm. She became irritated at my insistent that I have some assurances that I would receive the services on November 18 and not be left hanging minutes before the scheduled appointment. I eventually asked her to let me know if someone has confirmed they would be at my location on November 18, tell me they wouldn't or give me my money back. She jumped at the chance to give me my money back. This was my first experience with this service and will never use it again. I was told that they use a service called Handi Technology for soliciting pro-jobs. The Home Advisor reps said that this service is similar to Uber. Pro decide what jobs they want based on area, price, and the work. The communication skills of the reps will make me never consider this service again.

Iv been charged multiple fees for leads that I talked to for 30 seconds resulting in no business as they say the price is to much switch is cool, but there needs to be a party from homeadvisor that talks to these people and find out what they need and price they are willing to pay before making the contractor pay for the leads. I have paused my account with homeadvisor for the fact it seems they will send you any lead just to be getting money from you without even talking to lead. Again I am highly disappointed and would recommend anyone looking for more business to create you a website on your own and pay for a little radio time and small promotions in restaurants and other local hardware stores. Homeadvisor you suck that's all.