HomeAdvisor (Powered by Angi)

Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of HomeAdvisor (Powered by Angi)

HomeAdvisor (Powered by Angi)

2.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate HomeAdvisor (Powered by Angi)?
grey stargrey stargrey stargrey stargrey star

HomeAdvisor (Powered by Angi) Reviews Summary

The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.

This summary is generated by AI, based on text from customer reviews

service
619
value
542
shipping
130
returns
171
quality
492
This company does not typically respond to reviews

We monitor reviews for authenticity

California
1 review
5 helpful votes
Follow Sam E.
Unfollow Sam E.
Share Review
Report Review

Unprofessional
February 21, 2020

Absolutely unprofessional team and they know nothing about privacy/ business or even sales and buisness development... they nag a lot and ask unnecessary and private questions, repeat these questions over and over again and at the end of the call they just hang up the phone even if the call is not finished

Date of experience: February 21, 2020
California
1 review
6 helpful votes
Follow Brad W.
Unfollow Brad W.
Share Review
Report Review

I dont know why a company like this could stay in business they give fake leads then charge you when you dont even respond to them if any lawyers are reading this there should be a class action lawsuit against them

Date of experience: February 20, 2020
Colorado
2 reviews
15 helpful votes
Follow Brian M.
Unfollow Brian M.
Share Review
Report Review

Scam
February 19, 2020

Home advisor is awful for anyone who is not very successful already as they will completely drain hour bank account on bogus leads. Horrible company how is this legal?

Date of experience: February 19, 2020
Nevada
1 review
22 helpful votes
Follow Mark J.
Unfollow Mark J.
Share Review
Report Review

UNQUALIFIED CONTRACTORS!
February 19, 2020

I placed an order to have my overhead garage storage installed. Allen shows up with a tool bag to install overhead garage storage, without the proper tools. He asks to borrow my ladder, open the boxes in the garage walks off and never returns. I didn't find out he'd left until I checked on him an hour later. No one answers the phones and all they do is email you with poor responses and service. DO NO USE THIS SERVICE!

Date of experience: February 19, 2020
Massachusetts
1 review
8 helpful votes
Follow Jeff H.
Unfollow Jeff H.
Share Review
Report Review

Homeadvisor is a scam
February 19, 2020

I tried to hire a repair person through Homeadvisor. They are a scam. They immediately took my money for the price fixed repair, but NEVER actually arranged a repair person. They have told about a dozen lies in the last week to perpetuate their scam. Bottom line, this company is a scam, you should STAY AWAY from them!

Date of experience: February 19, 2020
South Carolina
2 reviews
4 helpful votes
Follow LISA G.
Unfollow LISA G.
Share Review
Report Review

STAY AWAY BEWARE
February 18, 2020

HOME ADVISOR WILL TAKE YOUR MONEY WITH A SMILE ON THEIR FACE, HIGH FIVE'N EACH OTHER WHEN THEY GET ANOTHER SUCKER TO SIGN UP.

EACH AND EVERY LEAD THEY GIVE YOU WHICH COULD BE 10 A DAY THEY CHARGE YOU FOR IT EVEN IF ITS 3 HOURS AWAY OR IF THE PERSON ALREADY HAS A CONTRACTOR. THEY JUST KEEP SENDING. THEY WILL SCAM YOU OUT OF EVERY DIME IN YOUR ACCOUNT.

BEWARE, BEWARE, BEWARE HOME ADVISOR WILL CLEAN YOU OUT WITH A SMILE AND THEY HAVE NO IDEA WHAT S REFUND IS. FORGEIGN WORD TO THEM. TO CLOSE YOUR ACCT YOU HAVE TO FIRST BEND OVER, GET ANOTHER REAM'IN B4 THEY WILL CLOSE YOUR ACCT.

HOME ADVISOR NEEDS TO BE SHUT DOWN FOR SHADY PRACTICES!

SCAM, SCAMMERS, SCAMMING

Date of experience: February 18, 2020
Georgia
1 review
6 helpful votes
Follow Darlene S.
Unfollow Darlene S.
Share Review
Report Review

Scammers
February 18, 2020

Home Advisor has called my business line several times. I was actually thinking about signing up but my husband said he wasn't interested. So today I recurved a call and I told the guy that we were not interested. This guy refused to take not for an answer and got upset because I refused their services. After respectfully telling him several times that we were not interested. I had to hang up on him. Big red flag right there! Who gets upset because you don't want to use their services. Now I get calls from unknown numbers that hang up when I answer. These people are crazy and something needs to be done about them.

Date of experience: February 18, 2020
Massachusetts
1 review
5 helpful votes
Follow Robert K.
Unfollow Robert K.
Share Review
Report Review

Carlos piere, of c Pires garage door repair
He took a check from me and then said it bounced and charged me 35.00 dollars for a 50.00 dollar check and gave me the check back I can prove it was never deposited and sent me a lot text messages how he should have charged me more HE IS A POOR REP FOR HOME ADVISOR FONT USE HIM

Date of experience: February 18, 2020
Georgia
4 reviews
4 helpful votes
Follow David B.
Unfollow David B.
Share Review
Report Review

I purchased a house, new construction. #1 on my list of dominoes was to have the garage floor finished with epoxy. Due to circumstances beyond my control, rain, possibly leakage from on demand water heater in the garage, the floor was too damp to prep and coat, so the contractor that I was working with has agreed to see if there is a better time later.

On a whim, since I had a couple of down-days (not working at part-time job), I submitted a request to HomeAdvisor to see if there was someone who could do it sooner. Not only did they tell me they found an expert, they charged me for 4 hours of work. Apparently it's a subsidiary named Handy.

The description was to smooth the concrete, acid etch it, and apply the epoxy I had already purchased.
Since they never told me who the contractor was, I could not discuss the work so I sent several emails describing the work to ensure the contractor would be prepared.
So what happens? Some bozo shows up in a car with no equipment, proceeds to tell me that he has never worked with epoxy and he cannot do the job and leaves!
I went more ballistic than I have ever gone in my life, on the phone with HomeAdvisor, demanding they refund my money, fire that a**hole, and letting them know I will NEVER deal with HomeAdvisor again. I give a company ONE chance, and this was the WORST contractor experience I've ever had. Homeowner beware, I wouldn't trust HomeAdvisor for ANYTHING EVER AGAIN. From now on I will deal with reputable, reviewed, local contractors that have been vetted and have good reviews. My bad for thinking there might be a quick way to get the job done.

Date of experience: February 17, 2020
Texas
1 review
8 helpful votes
Follow Connie L.
Unfollow Connie L.
Share Review
Report Review

SCAM
February 17, 2020

In my opinion Home Advisor is a scam, they promise ANYTHING to get you to sign up with them and take your money for mostly BS leads. They send each lead out to as many "pro's" as they can to bill for each one. The customers are bombarded with calls and are so furious they hang up, it also shows up on their caller ID as scam
In a lot of cases so they are not likely to answer anyway. They WILL NOT refund your money once they take it from your account even after promising that you won't be billed for leads you do not want.

Date of experience: February 17, 2020
California
1 review
2 helpful votes
Follow Lamarr B.
Unfollow Lamarr B.
Share Review
Report Review

Garbage Service
February 17, 2020

This company provides garbage service and is incompetent. Their staff is very incompetent, rude and dishonest. I attempted to use their service for a referral of tree trimming service in which the they booked the appointment for different time than requested. When I spoke with the service provider who inquired about the service needed he said he couldn't do the job because he didn't have the required equipment. I immediately contacted Home Advisors to cancel the order and refund the fee I paid them in advance via credit card. I was advised I would receive confirmation of cancellation and a credit back my credit card within 3-5 business days. It's now 7 days later and no cancellation confirmation nor credit back to my card. I called to inquire why wasn't my order cancelled and my card credited, in which the supervisor claims the representative failed to click the "cancel order" button. Now I am told AGAIN to wait another 3-5 business days for my refund.

Date of experience: February 17, 2020
Georgia
1 review
1 helpful vote
Follow Thomas M.
Unfollow Thomas M.
Share Review
Report Review

Kelsey Plummer didn't do the job as he said he would! I paid him an extra $100.00 to do something not initially talked about (i. E., dig up two additional plants). I was not going to be home when he did the work. However, I telephoned him before he showed up to do the extra work and explained why I was leaving an extra $100.00 ($500.00 total) and what it was for. He didn't do the extra we talked about and when I returned home, I telephoned him and ask that he return the extra money, since he didn't do the extra work. He refused to do so. Therefore, he is a thief and cannot be trusted to do the right thing when dealing with customers. No stars here! Also, told me when bidding the job, "there will not be a leaf remaining in your yard"! Did not even do what he said he would do. I have taken pictures. The BBB will be notified of this dishonest person. Beware, I think only good reviews are posted. This type of review will be removed so people can't judge for themselves.
People should really know the type of person they are dealing with. Never let someone work for you at home when you are not there. This person will take advantage of you if given the chance. There are better people out there to deal with. Homeadvisor should be more careful. I noticed only good reviews are posted. Post this one!
Sincerely, Tom McAvoy

Date of experience: February 17, 2020
Minnesota
1 review
38 helpful votes
Follow Megan K.
Unfollow Megan K.
Share Review
Report Review

Extremely unsatisfied!
February 16, 2020

The "pro" they sent cost us a new dryer! It should've been a simple part replacement and turned out he really didn't know what he was doing.
It took two weeks to "fix" the problem (see picture) then the first time I went to use it and boom nothing happened. So I wound up contacting another local company for help. Not only was I extremely overcharged by homeadvisor for the "fix" but it cost us double due to the dryer being broken in the process of him fixing it.

Date of experience: February 16, 2020
Tennessee
1 review
1 helpful vote
Follow dan d.
Unfollow dan d.
Share Review
Report Review

How to lose money
February 14, 2020

They sound like they are selling a nice advertising deal but they are not. Their leads are inaccurate and most of the time they are mistakes with no potential job available. They charge random and occasionally ridiculous lead fees which they charge immediately. You will find yourself constantly arguing for credit on fake leads and most of their customer service will tell you they cant refund you. You cant adjust how many leads you get so even if you get good leads you get so many you cant handle them and the charges add up. If your a small business its just not worth the time or money or hassle. Luckily i only got screwed out of 300$

Date of experience: February 14, 2020
New York
1 review
2 helpful votes
Follow Cindy S.
Unfollow Cindy S.
Share Review
Report Review

Ripping people off
February 13, 2020

These people are preying on people, even if you request account cancellation they keep sending leads and charging you. Shame on them! RUN! RUN! RUN!
The good reviews they have are obviously employees or paid!

Date of experience: February 13, 2020
Pennsylvania
1 review
2 helpful votes
Follow William B.
Unfollow William B.
Share Review
Report Review

I get charged for Exact Match on things I don't do. I pause leads, but they still charge me.
Bad Co

Date of experience: February 13, 2020
California
1 review
80 helpful votes
Follow Not H.
Unfollow Not H.
Share Review
Report Review

The worst decision I've made- as soon as I received my contractor's licence they called -with a great intro, wonderful way to build your business. Bla, bla bla... Could have purchased much-needed tools. No refund or credit. No credit or resolution to the problem. Who supports their lousy business. But hey they are making all the money-false leads, no one answers or they were only checking out prices- yet you get charged $25-2$00 dollars per lead- even though its a false lead.

Date of experience: February 12, 2020
Wisconsin
2 reviews
18 helpful votes
Follow Brian H.
Unfollow Brian H.
Share Review
Report Review

I signed up and was promised quality leads. $500+ in I hadn't even talked with a customer. They will send you leads at all hours of the day and bill you for them. When you call nobody will answer or get back to you. The leads are junk and outside of your service area. Then they will bill your credit card randomly and refuse to credit you back. Good luck asking for a refund. Stay away from this like the plague unless you like someone sending you junk leads and billing you $20 to $70 each for garbage.

Date of experience: February 10, 2020
Kentucky
1 review
7 helpful votes
Follow diana e.
Unfollow diana e.
Share Review
Report Review

Buyer beware
February 10, 2020

We hired a contractor for our kitchen through Home Advisor, They did shoddy work and didn't finish,
The tiles are uneven, poorly cut and some are falling off the wall. The cabinets were supposed to be custom but were actually stock cabinets from China. The workers didn't clean up as promised and didn't cover the floors or countertops while they worked. Now I will either finish and make repairs myself or pay someone else because after the contractor promised to return he hasn't. I paid him in good faith. He seemed concerned and actually said the salesman makes promises they can't keep. So, don't hire Integrated Design. I guess it is buyer beware.

Date of experience: February 10, 2020
Illinois
1 review
4 helpful votes
Follow Cele J.
Unfollow Cele J.
Share Review
Report Review

This company is a FRAUD!
February 10, 2020

This Company is a fraud, they send the same lead to many pros, leads that don't exist, customers who never answer the phone. I hope someone can do something against them. PLEASE DO NOT USE HOME ADVISOR.

Date of experience: February 9, 2020

From the business

HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...


homeadvisor.com
Founded in 1999
Golden, Colorado, United States
+360
See all photos