HomeAdvisor (Powered by Angi)Reviews 8,379

I have used Home Advisor a few times but am continually frustrated with the fact that you have to put all of your information in without just being able to peruse all of the choices for consideration. After asking for contractors, you are bombarded with phone calls, some from some pretty aggressive people. I don't want my information on the site unless I give it to a contractor that I have personally chosen from the site and whom I have personally contacted. I don't need, especially my address, online with people I don't know and haven't vetted. Angies List is also doing this kind of service now and I will no longer use them. Please change this form of contact and allow the consumer to have anonymous contact the way it used to be. Your process only leads to personal frustration and a sense of pressure from vendors. Thank you.

I worked as a contractor for a little over two years for these guys, and the hidden agenda of fees and dues overall is what caused me to leave.
First, to start, you have to pay almost $300 for the year, as a contractor for H. A. Secondly, any leads' you receive from them, whether they're duds (wrong phone number with no answer), or just someone who doesn't want or choose your service amongst their pick of several other contractors, you must still pay for. So you might not get a client from the lead, but still pay roughly $50 for it anyway.
Other than those basic wastes of money and time, after finally canceling my account (which was just financially bleeding me dry if I ever forgot to pause' my leads -they ONLY allow you to pause leads online for two weeks at the most-) is where I ran into issues with them. Not only did everyone working for H. A. try their hardest to manipulate me into contracting for them longer and not canceling my account, but it was to the point where they knew I wanted nothing but to cancel, yet until I raised my voice and shouted "may i speak to your manager about canceling my account?" that the response was simply you're account is canceled, goodbye'.
The worst part? Apparently my account had automatically renewed (unknown to me) two days before I canceled my account, which was $287 for the year. So, of course, I call back these scam artists in search of a refund, as I am not using their services at all this year, assuming they'd be fair and say "sure, you pay us for the two days you used and we'll refund you the $270", or something similar. As a business owner myself, I would do nothing less for my clients personally. Instead, I called them and spoke to a supervisor and all they had to say to me was well, now that you're no longer a contractor working with us, we cannot issue any refund at all". I'm now in the process of reporting a fraudulent charge with my bank, as H. A. did not want to help me at all. If that isn't the biggest red flag scam, I don't know what is. This is for sure how they stay in business and make the money they do, throughout the two years with them they have been nothing but unhelpful and combative at every step along the way. I hope to god NOBODY joins their service as a contractor like I naively did years back. I'm here as an honest warning to anyone seeking my side of the truth from working with such a shady, uncompromising company.
-Megan Bower

It's a RIP-off. They are tough to reach by phone, probably by design. The leads are below average. One in 5 is a serious inquiry. The rest are price shoppers who don't realize that they are costing the contractors (like me) money... or are just trying to find out how much to pay their neighbor or family member to complete the project. Home Advisor claims to help you build an online brand, but they are really trying to boost their own brand on the backs of hard working small businesses... and if you leave them... all those reviews you worked so hard to get... belong to them. So, as a contractor, think hard before you jump on with Home Advisor. As a shopper, consider finding local contractors by scrolling down a few links on your search. Finding your local contractor without using Home Advisor will save them some money and it will likely be reflected in a lower price point because the contractor won't have to pay to call you.

I am tired of having to pay for dead leads or leads from customers that think Home Advisor services are free and after being quoted a price decide it is to much money and are going to tdo the project themselves prior to me even biding the jobs.
Example. HA charged me 58.00 for a job that requires 2 bedrooms to be painted 143 sq ft per room. A fair price in ******* area code is $1.49 per square foot ( $426.14 including materials are 100.00 plus the lead cost of 58.00. So minus 158.00 leaves a balance of 268.00 for a 8 hour day. This comes to 33.52 per hour. Now take off the cost of fuel and vehicle expense, licensed insures for business and vehicle. This leave about 23.50 per hour. This is hardly a income that can sustain a private business. Where does HA get off charging 58.00 for painting 2 rooms and then charges the same price to paint 1600 sq ft?

I was charged upwards of 260.00 for leads. One never responded one said she has already received a bid and decided to do the job herselfs, one I do not have the required insurance for work on a Government facility. One said she is to busy now and will call me back at a later date. One I drove 30 miles one way and bid the job and he called back and canceled stating his neighbor offered to do the repairs for free. How does a business stay in business when they have to COMPETE WITH FREE. This service is a waste of my time and money when dealing with dead leads. HA needs to inform potential customers that the contractors are charged a referral fee for their information and not advertise FREE SERVICE on their TV commercials. Also know that there is a initial set up fee of $298.00 per year befor you get lead 1.

I owe HA 384.00 dollars and received 625.00 of actual work So basically I am working to support Home Advisor and my insurance company and car mechanic/repairs or car loan.

HomeAdvisor generates expensive empty leads for service providers and then encourages them to pass these expenses off to the homeowner in the form of higher costs for services. Homeowners believe that HomeAdvisor is looking out for their interests; in reality HomeAdvisor is a business and a higher quantity of providers paying for a higher amount of referrals is much more important to their bottom line than the best interests of their homeowners.

I'm a top rated Contractor in my city because I care about my customers but this company only cares about the $$$ so I must warn all of you out there, if you plan on using this company be prepared to receive 1 good lead (@ $80-$120 per lead) for every 5 leads sent to you and then remember you also have to bid against competitors, so you roughly spend $500 for 1 lead that may not pan out, bottom line is the "Juice isn't worth the squeeze". Also their customer service reps are somewhat robotic and you can easily detect an underhanded tone over the phone, a complete lack of sincerity. Until Homeadvisor changes their policies, lead generator and ethics I urge you to consider this review as a strong warning to stray away.

I have hired two "pros" from this company. It was clear that neither had experience. They both did terrible work and wanted to raise the price once working with the home! I had to ask both to leave, without finishing the work. The second time it was clear I was being robbed. When I attempted to submit a review to HomeAdvisor I was asked for receipts etc proving that these people came to my home. Why would I submit false negative reviews for specific companies. These aren't 100 dollar projects, its 300 dollars plus! I was wondering why these two businesses did not have poor reviews, then I would have obviously choose other people. But the reviews can be debated and so I'm sure most people don't bother after the nightmare, hence why these companies don't have bad reviews! Stay Away! If you can't find someone quickly for your project. It is best to wait and continue asking friends or neighbors.

I was a Home Advisor contractor for 2 years. I have never been screwed so bad in all my life. Mostly absolute bogus leads... that you pay top dollar for. Examples: a sixteen year old girl doing a school project. She saw a vacant house with a For Sale sign. She created a Home Adv. Request for whole house remodel. I got that lead and paid over $121.00 for it. Home Advisor would not refund my money for that lead. Other leads I paid for were disconnected phone numbers, and even a marketer selling emergency panic buton pendants for the elderly. This is the type of bogus leads any Home Advisor contractor receives.

The HA business model is terrible! Their tv ads promote "FREE FREE FREE FREE service to connect you with pros who can take care of your projects". Never do they tell a customer that those contractors actually PAY to get their phone number for a lead. Many times a customer is just dreaming about getting a deck someday and they want some idea what that will cost. So a contractor pays over $100 just to talk to a joker. When you complain to HA they tell you, "We are NOT guaranteedjobs.com. We cannot promise you will get every lead to close a deal. I closed maybe 1 out of 20. I stayed with it for 2 years hoping to see the light of day. Not a prayer!

They screw the contractor. Argue and fight with you when you try to get a credit for completely bogus leads. If this is the only way for you to get work because you are new in your business and cannot afford big advertising - I suggest you go get a job somewhere. You will NOT make a go of your business with home advisor. You can thank me later.

I needed some screens replaced at my mothers home so I thought I'd try Home Advisor. I called and explained to the lady what I needed done and she gave me a quote. The day before the job was scheduled, someone from a company texted me and told me all the things I needed to do before he got there the next day. He said I had to remove some parts and go to the store and buy everything that he needed. This was not explained to me by the representative. I was at work and could not leave to do this. The quote they gave me was for labor only. Again, this was not explained to me. Very poor communication. This was my first time trying Home Advisor and I think it will be my last!

I am Alan L and I wrote the review about HomeAdvisor.
With not a lot to do the last few months I did some investigating into HomeAdvisor and what I found is as follows -
HomeAdvisor owned by a mega corp located in NYC, NY. This Corp ownes several other companies of the same vein as HomeAdvisor. HomeAdvisor in-turn bought a company called Handy to whom they farm out a majority of the "small job" requests. Now they, Handy, seem to be the source of much of the Hate & Discontent among customers. Complaints are made to HomeAdvisor but the disconnect seems to be that the 2 computer systems can't communicate with each other so, for all intents, the customer's complaint falls on the "deaf ears" of the Handy system. Now, after speaking with the Pro I dealt with, He has removed himself from all contact with Handy and only goes thru HomeAdvisor and is now receiving nothing but 5 stars and as such his customers are very happy. I don't know how to complain to Handy as all phone calls are automatically shuttled to HomeAdvisor So you never get to speak with a "Handy" Rep. And, as you can see, a great number of the complaints are coming from the very Pros that are being sent out by Handy, that alone speaks volumes! I don't think I'll ever use HomeAdvisor but, if I do, I will request that the Pro being sent is from them and not Handy. How to actually accomplish that I don't know. Time to get off my soapbox, Have a good day.

Sean Williams (owner) came out gave me an estimate the same day I called. He gave me a great price and came back and did the job the same day. Him and Alex topped my big oak tree in the front of my house. Alex climbs trees like a monkey. They were great guys and do fantastic work. Cut the tree exactly like I wanted it. They do remolding work to. Really great people to do business with. *******970 give them a call, you won't be sorry.

Small business owners beware of HomeAdvisor.

This firm is a scam. The contractor pays for leads that the client either doesn't exist or fails to respond to the return a call. There customer service is a joke, not open during weekends. Try to find a person in corporate to discuss your issues with is almost impossible. The company has been sued because they treat their contractors terribly. The company is owned by the same folks that own Angie's list, so they pass leads to HomeAdvisor that the Angie's list gets first crack at, then they distribute the same lead to 4 different contractors.

I am thinking about finding an attorney or taking them to court locally. They have already lost a class action suit and if there is an attorney that would like to take this on I would be delighted to speak with them.

I used a company named Guice plumbing service through Home advisors service I was under the impression they vetted all their contractors apparently they don't, I made a complaint to home advisors and they recommended me to their arbitration services a company called Fair Claims I was under the impression they could help. I had proved my case with evidence and photos. I was issued a judgement of 300 dallors against Guice Plumbing they had 14 days to pay me on the 14 day I contacted Fair Claims and they said all we can do is tell them they was bad boys we cannot collect. What a waist of time and effort. I now have a toilet that rocks and a goughed sink with large water stains in the bottom of my vanity. Worst part about it was the toilet never really needed to be replaced until they worked on it. I was only getting a jiggly handle fixeed.

Looking for brush piles and wood to be removed from common ground behind my home. If I had a pickup truck and 8 X 12 trailer, I could load in about 2 HR and I'm 65.
Home Advisor send me a 50 year old guy with a work truck with side boxes and a ladder on top with no trailer to pickup my brush. He looked at job and within 15 minutes loaded up his wheelbarrow and chainsaw and left without saying a word. Great experience... not! Home Advisor already charged me for job on my MC. Please don't use this company... how they stayed in business for 20 years is beyond me.