HomeAdvisor (Powered by Angi)Reviews 8,379

Home advisor is a total scam, they charge contractor for every lead whether good or bad! My experience was HomeAdvisor was always getting the gold and I was only getting the shaft! When you want credits, their response is they can't give credit for worthless leads! When you try to cancel they make you all kinds of worthless offers to not cancel! These offers are just like their leads, mostly worthless! If you are a contractor with HomeAdvisor. Scam be smart and cancel! Customers if you use HomeAdvisor. Scam, you get to pay for losses caused by HomeAdvisor. Scam! So in conclusion avoid HomeAdvisor period and just call licensed contractor! Contractors beware or you'll get robbed!

As soon as we got our business license, I got a phone call from Ryder Fink at Home Adviser. He gave me the whole sales pitch, saying that our lead fees would be between $10 and $30, with an average of $24. It seemed like a good way to get in touch with clients, so we went ahead and signed up. BIG MISTAKE! Every single lead was more than we were quoted, with the majority being $36, up to $43.50. We got mostly numbers that would just ring and ring, with no one ever answering. We tried to call, text, and email these "leads", but were never able to make contact. Some came up invalid numbers. We got a "lead" for an address that didn't even exist. Not exactly a valid job if a house doesn't exist. These "leads" weren't actually viable jobs, but we were charged for all of them, and when we requested credit, our requests were denied. The last straw was an appointment request made to our account. We called repeatedly, emailed, and texted, but were never able to get in touch with the supposed clients. We went so far as to look up the listing agent on the house, to find out that these weren't even the buyers of that property! We spoke to the department that deals with credit requests, because this was obviously yet another non-viable job, but we were charged regardless. At this point, I doubt any of these supposed "leads" were ever real people, and they certainly weren't actual jobs. I don't know how any of this is legal. Home Adviser is an absolute scam, and it's especially crooked to be ripping off small, family owned businesses.

If you need a professional handyman, Jerry is the guy to call. He is punctual, reasonable, and his work is top quality. I hired to re-do the doors of a shed that I had paid a "cash only" disabled person (so he claimed) to do the job which was totally botched. Jerry did an excellent job! Strongly recommend him.

As a contractor I paid $300 up front for people who were "interested" in getting lawn and landscape work done. Out of 18 leads I was able to contact 8 of the customers. 10 of the 18 never answered there phones or emails I had sent. After speaking with these 8 customers, 3 just wanted an over the phone hourly rate quote. I did actually meet with 5 potential customers and secured 3 fall clean up jobs ( the two that didn't have me do their work- one decided to do the work themselves and the other one had his church come do the work for free after I gave him a quote). The total price for the 3 jobs I did do equaled $850.00 gross. So $850-$300(lead fees)=$550 gross. $550 divided by 4 ( self employment taxes, state taxes, fuel and insurance)= $137.50 left for total labor. I had a total of approx 10 hrs on site doing the work. So $137.50 divided by 10 =$13.75 an hour. My usual hourly rate is $50/ hr per person. Are you following along? As a qualified, licensed, and insured contractor I can not keep my business open (let alone try to grow my company) by being associated with ANY lead producing company that doesn't pre-qualify the customers and doesn't stand by their contract to give the contractor the necessary credits when rightfully due. All in all, the only person I have to blame is myself for not properly doing my homework prior to signing up with Home Advisor. If I had. I definitely would not have signed up.

Sites given not interested in what I needed to have done, even though it was in the categories listed for them. Will never use Home Advisor again. Gave it one star so I could write a review. Company given was "The Brothers That Just Do Gutters VB, VA. Need front gutters put on including the new porch that stick out from the house. They told me only interested in doing both sides of the house or nothing. Don't waste your time with home Advisor or The Brothers That Just Do Gutters.

I have been a customer of HomeAdvisor for several years. They do not explain the billing appropriately. Randomized cost per lead with no clear reason or explanation. They refuse to credit charges, when leads are bogus, or information is bad. They overspend your target spend with complete disregard of the businesses requested level (essentially doubled mine this month), and their customer service is of no help. I cannot say whether it is due to incompetence or unwillingness, but either way is not acceptable.

I contracted for a "fixed cost" repair that was anything but. There is enough fine print to plaster a Mac semi trailer and all of it designed to charge you more. I prepaid for a fence repair through Home Advisor. The "contracted" repair person did not show up on time, made two trip to do a 2 hour job and and then wanted to charge me for materials and "additional time". These are not "pros" by any stretch of the definition. First Home Advisor told me that I did not owe additional monies, then, that I did.
In the meantime the contractor, who thanks to Home Advisor knows my telephone number, address and e mail is threatening me! All that you get out of Home Advisors customer service are platitudes, " We can understand" when clearly they don't and can't. I ended up paying $45.00 more for the job just so I would never have to talk to them again.

Home in visor emptied my prepaid credit card account without my authorization and will not return the money. When call to request the money back and they said tough luck pretty much. I talk to person after person even threatened to go to the Better Business Bureau everyone's attitude was there is not a magic button to fix this that I would have to be more careful in the future. I would stay clear from home and visor they are thieves.

Forcing "leads" on you and charging your credit card on a recorded line. If they are recording you should hang up.

Giving me a list of my competitors is not appreciated, I know who they are. Giving me leads in 30 story apartments is not useful, I need property owners. Couldn't refund because older then 30 days.

Seems like elderly, lonely people looking to talk to someone. Most don't remember contacting home adviser. Might as well be a cold call.

I payed for a man to replace an existing door with a new one I already bought. They said it would take 3 hours
He showed up late left after nine at night and the job is still incomplete. The home advisor people will not reimburse me for my time and the damages. The new door is not able to close properly and the sunlight can now be seen between the frame and door. This is so unprofessional and a complete mess. Never trust a home advisor professional/contractor

I co-own a small cleaning company and we were looking to get expand and get some bigger janitorial contracts. After paying for the $300 sign up the POC became very hard to get ahold of. With only the briefest sales pitch explanation to go on, it was implied we'd only be charged for the leads we interacted with. Unable to get ahold of anyone for a tutorial we just went into the app and turned leads off as we weren't really desperate for work and were really only wanting minimal quality bigger lead contacts as we're two people; which we stated multiple times. The leads still came through. Mostly they were one time residential cleaning junk leads and we never recieved one Janitorial lead. But whatever we didn't interact with them. Suddenly, money starts being automatically withdrawn from our account wether the leads were turned on or off. At this point, it's about $500 that's been withdrawn in a month, while we only interacted with 1 lead that didn't even call us back. We have gotten ZERO business from this $800 investment.

Finally, got the POC on the phone and he assured us he'd refund the money and we'd start over with a lower lead preference and the knowledge that EVERY LEAD they send you, you will be charged (which of course he explains then) Two days later were informed via email we'll be given a $200 credit. To which we said "No thanks, we'd like a refund and we'd like to cancel services." Apparently, this has to be done by another person who was going to call within 48 hours. No such call has been received after a week. Have continued to inquire about the refund by email; no response.