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HomeAdvisor (Powered by Angi) Reviews Summary
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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Excellent service and recommendations. Our contractor was the best.
Very good job, done in reasonable time and reasonable price
This time replaced a H20 heater by Master Plumber. I have had excellent experiences with porch replacement & fence repair & partial replacement.
Skeptical at first but proven wrong. Home advisor connected us to a really honest professional.
Excellent. Found 2 tree people in just a few minutes and both responded quickly
I am recently retired and have several projects in mind for my home improvements, home advisors has proven to be the most reliable source of contractors and fair pricing
They suggested multiple home improvement projects and suggested a lot of vetted contractors that could do the jobs.
Very professional and clean job done within a week with weather being the only factor for delays. Price was very fair although I an still fighting insurance and their calculations... I still wouldn't have used anyone else.
I have used HomeAdvisor and I think they are second to none. The have been a blessing. With all my projects.
I called Jennifer at Home Advisor. I have her as a contact because she provides excellent recommendations and always follows through.
OK, YOU DID YOUR JOB IN ADVERTISING AND IT WORKS. THE COMPANY DID EXACTLY WHAT WAS ASKED OF ME
AND PROVIDED ADVISE.
Home Advisor was okay at first. After a few weeks, we would get leads (that we had to pay 35-50$ for) only to call the lead immediately and they would say they hired many days ago or didn't actually want service/tried canceling their request.
You can call home advisor and ask for a credit. Very rarely will they offer a credit. See you pay for each "lead" but if that lead isn't actually a lead, you would think they would credit your business back. If there. Is zero opportunity to win that lead, it is not a lead.
They want to steal your money by providing these names and numbers that do not actually want services-and refuse to credit your account.
Customer service is rude. Your account supervisor who claims to be there for you for any of your needs or questions will never return your phone calls or emails, and when they do they will state their " team" will take care of it.
TOTAL SCAM.
Quick response with list of vetted vendors and would use again for other services
Sent request at night, received a response the next morning, company recommended was great!
I am so glad to know and hire a quality contractor provided by HomeAdvisor comparingly to other websites.
Several companies replied to our post. Some were honest enough to say it was too small, one didn't even bother to show up. Found a company that did a thorough job.
Very good experience, I was able to connect with and hire a very good contractor for the project.
I am glad that I applied for help with HomeAdvisor. The company that I got through them did a fantastic job. The next time I need to find someone to do a job I will not hesitate to contact HomeAdvisor again.
So very positive. Lovely people and will accommodate whatever you need.
From the business
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members