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HomeAdvisor (Powered by Angi) Reviews Summary
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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They worked with me until we found someone who could do the job and in a reasonable period of time.
Easy quote and quick project completion. Siding repair to update one section of the front of the house.
I was very happy with the experience on this job. The recommendations were very informative, and the company I selected proved very satisfactory. My other job didn't work out as well, but timing was the issue there, and I will try again in the spring. Home Advisor has met my expectations in every way!
I am very disappointed with Home Advisor. I was not with this company (Thank God) for a long time. They are ripping people up in front of their faces. I have spoken today to two salespeople and two managers to help me out with another $ 400.00 of charges knowing my account was paused until December 4th. (Today is 10/28/20). For the previous month, I was supposed to receive a credit of $325.00. My account was never credited. The sales representatives are not telling the truth. They are choosing words to screw people like me. On 10/02/20, I have spoken to Mark. At that time, I was trying to cancel because I was getting false leads; for example, we clean residential houses only. The lead was to clean gutters, outside windows, etc. The other issue was once the lead shows, I try to reach the customer, and the recording says that it's not accepting calls because the machine is full. It seems that I'm blocked out. Another client has answered but was very unhappy that I've called, she was not ready or something like that. That was embarrassing. This company should be brought down quickly. Today I've canceled the service altogether.
Looked for someone to clean up after pruning home fruit trees. Picked one. Got a call immediately and they were there within the hour! They did a great job too. Impressed.
I was a first time Home Advisor user. Home Advisor made it easy to connect with several potential contractors to obtain quotes for work performed. Additionally, I feel the company went above and beyond to ensure that I had an adequate pool of assistance to choose from.
It took a number of tries to be able to find credible contractors to work my project over a course of couple of weeks. This delayed my time-line to get other projects started on time.
We were provided several companies to consider. The companies was very professional and prompt. Home advisor made contact with me to followup and. Make sure were being taken care of.
Great experience saved me a bunch of time looking for what I needed and was able to read of other customers experiences
Always had a very good experience with home advisor, save's time trying to find workers to do a job or jobs.
J&y contractors did a awful job on my door was asked to rehang door all he did was put some weather stripping on that coming off charged me &150! Gave me back $75 and this is what I'm left with door won't even close completely
I have used home advisor for both tree work and to have my driveway repaved. Very happy with both contractors.
Wonderful company! Outstanding customer service and work was done quickly and efficiently and I couldn't be happier!
I used home advisor to hire a local contractor to install an exterior door. Guy was an hour late no call text or remorse. Left the job door unfinished, door locks handle missing, said he will be back next day. Cancelled saying he had another job that day. Was supposed to be here at 8 no show, call or text till 10 asking for an address. Made the guy wait as i was at another appointment being the guy was a no show and when i called back number was disconnected and no way to reach him. Left me high an dry.
Called home advisor. Said they could not get me anyone for 2 days minimum. Didn't know who the contractor was, didn't have a number. Couldn't get me a manager. This company is a wreck. They constantly gave excuse after excuse.
Best experience I have ever had in over 50 years of dealing with a plumbing service company. Thank you for having him on your list.
Columbus Concrete Coatings (Brady Epoxy Flooring; Brady Epoxy Flooring LLC; Nicholas Brady) Do NOT use this company. Work is shoddy, incomplete, unacceptable. Fails to correct problems (rough, uneven and bumpy surface with pitting of porch floor epoxy coating) as promised. Overcharges and engages in abrasive and lecturing conduct.
Bill Pierce contacted me promptly and I scheduled an appointment with him for the next day. He arrived on time and did a thorough inspection of my heating and air unit as I requested. My system is in good working order with no issues to address. He then installed my smart thermostat (Ecobee 3 lite). He made sure that everything was working properly and that I knew how to use it and the app on my cell phone. The work was done at the agreed upon price, which was affordable. Mr. Pierce if professional and personable. I will be contacting him with any future heating and air issues.
Easy to get a list of contractors. Home Advisor even requested quotes for us. Most requests were answered. The contractors who responded were a good mix of small and large companies. We were happy to get the request for our review of the contractor we chose.
I was a bit hesitant to use such services as HomeAdvisor, I guess I feel like I am being channeled to certain services without my knowledge of WHO I am being recommended to or WHY? Guess I feel that quality PROs shouldn't have need to such services, but maybe I am just out of step with the times.
From the business
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members