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HomeAdvisor (Powered by Angi) Reviews Summary
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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You send leads that have no interest in a job this is frustrating as this takes up your time and you can tell they don't want to do the job.
I talked to one company set up a appointment some how a different company got my info trying to get the job
"As a new business I'm constantly checking my finances and making decisions based on little amounts of capital and resources. I chose HomeAdvisor to help me gain traction with new customers needing services. Initially I was told I would need to "invest" into HomeAdvisor in order to get the best results, I knew then I was going to be taken advantage of, but I obliged. One month later HomeAdvisor accounts for %47 percent of my expenses less than a %150 R. O. I. This number amount to nearly $700 worth of charges right out of the gate. They charge you for leads even if the information provided is wrong as I've had to wait on the phone for 45 minutes to get a $15 credit. Seems pedantic, but when it happens 6 or 7 time a week it becomes very expensive. HomeAdvisor owns all the major lead services in the nation and forces people to use its platform at an expensive rate regardless of which service you choose. I. e. Angies List, Thumbtack, etc. The Pro Customer Service operators are rude and read from a script regardless of the issues you are having na drefuse to provide any actual help. Consider this your warning.
Home Advisor presented 3 repairmen. I selected Pandemic Repair man Arthur. Home Advisor provided a good list of top notch candidates.
Found a reliable contractor who did a good job.
Did I really need to add this second sentence just so my comment would be at least 50 characters?
I received quick response for job I requested and they were professional who completed the job in a timely manner I was satisfied with there work
Very reliable. Easy to work with. Professional. Pleasure to work with.
Great site. Information is well organized. Reviews are so helpful. I was able to hire and have my project done. Very satisfying to have a site that present information and trades to find help.
Thanks HomeAdvisor for helping me find a great contractor to help me with my various projects.
Home Advisor provided me with a good list of contractors to start my research process. I ended up choosing one of their recommendations. This is the second time that I have used Home Advisors and the second time that I have selected one of their recommendations. This is a great service.
Needed a landscaper for a cleanup job for new tenants. Home advisor gave me a few options but I also received phone calls from different prospects who could offer me quotes. I chose Miguel's Landscaping and it was the best thing I could have done! Exceptional work.
Outstanding outdoor Christmas lighting. I just want to see the John with tons of pressure was a timely, reasonable, and professional installer of outdoor lights. Highly recommended!
I was pleasantly surprised, I was very satisfied with the process and the service pro that I hired.
Some of the contractors we met with advised this site charges a high premium for the quote. I get lead sourcing is a business however for jobs that are inaccurately projected on this site, the cost to the contractor regardless if they get the job or not is steep. This structure would need to be revisited in order for me to use this company again to source a contractor.
Very easy to find a great provider and it was a great experience from start to finish
The repairs to the Master bathroom went well. Experience was fine.
I needed assist with demo and removal of a shed in my backyard. I received several fair estimates. The company I hired assessed the project and completed it within 24 hours. Great crew, highly recommend!
Homeadvisor did not properly match appropriate contractors to my work request. Several contractors contacted me but were unable or not equipped to perform work requested. I don't think it's appropriate for homeadvisor to charge contractors for incorrect referrals. Don't send me tree removal services when I don't have a tree to be removed. I was fortunate to find one contractor to take my job after getting six incorrect referrals.
I wouldn't have had any idea of where to start to get this project off the ground without Home Advisor. I received almost immediate follow up from a representative who matched companies to my request. They contacted the companies who, in turn, contacted me in a short time. Some companies could not do the job that I was asking for but that was clear during the call. No wasted appointments.
Went online to Home Advisor app and filled out questionnaire for the job that needed done (less that a minute) and clicked done and immediately received Kyle's power washing service number. Called and set up appointment to come to the house for an estimate the next day. The price was very reasonable so I hired him on the spot. He did a fabulous job, and showed up on time. Home Advisor really came through for me on this job!
From the business
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members