Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have a very good experience over all. I am pleased with the out come
Within minutes I was setup with a Fantastic contractor! This is someone who is trustworthy and I look forward to utilizing his services again.
I appreciated the number of referrals given to me, both in the area that I live and the project needing done. I was able for find someone quickly because of that.
I have used HomeAdvisor for a while and can say that they will usually find you a reliable, competent, and licensed resource to take care of just about any job you need to have done. If they can't they will keep trying!
I needed someone quickly, to spray insulation foam in my crawl space, as I was selling my house. And found someone on Home Advisor, who could do the job! They did a great job but then there was a problem, with the ceiling. When I filed a complaint to Home Advisors they totally took care of the problem! Everyone there that I talked to listened and solved the problem. The company that I hired contacted me and made everything good! I would definitely recommend Home Advisors!
They did good job and you ask them and they do exactly what you ask very good job
I hired American Granite to strip and seal my slate floor.
I never used Artech before which was recommended from House Advisor but I will definitely use them again
I just wish more contractors were on here. Only two came up in my area for a deck rebuild. Thankfully the one we used was great.
Very satisfying. Price was reasonable. Final staging beautiful. Professional decorating.
The lady who answered the phone was pleasant and took proper information. She relayed the information to the contracted and explained that he would call me quickly.
I often get leads that are matched up with multiple people for a small job or not the correct contact info. Don't even think about getting refunds on your leads (they are overpriced to begin with). Here is an example of a "premium" lead that I received today. This stuff has become so common that I had to share because they have taken so much money from my business and I would not recommend relying on them for quality leads.
This company has renewed my faith in finding a great professional through this type of service.
I was ok with what I ended up with but I was sent only one contractors info. He came and I accepted his bid after job was started I was sent another company's info. Would have preferred to have gotten a second bid before deciding.
Had a problem with my pressure tank, never owned a house on a well system, did not want to tackle this on my own, so I called home advisor. Everything worked out perfect I will use these contractors again
Outstanding. Provided an excellent painter at a reasonable price. Completed job in record time
Was able to find contractor for kitchen remodel. He emailed me expressing interest in providing a quote so I did not have to call lots of people.
Completely satisfied. Work was performed in record time; no unnecessary additions to the job; and price quoted was very reasonable.
Answer: We had a similar experience when first trying Home advisor out. They kept taking money out of our account arbitrarily. I finally had to file stop payment forms at my bank. Then they threatened us with extra fees unless we "settled" our account. We have strict DTPA laws (deceptive trade practice act) in our state. I advised we complain to our Attorney General about this. I think home advisor should be banned in our state because of this fraud.
Answer: I didn't, they have been blowing my phone up for 6 month's now and now they act like thier desperate for me to sign with them. I have absolutely no want or will i ever sign with them after i have heard what thier doing to contractors who have a contract with them. I just signed with a family owned reality company and even they told me not to sign and even when i tell home advisor i don't want thier business they ignore my request and still call and now they act like thier a home owner requesting painting but once i get to asking where they live or information all of a sudden I'm being told to do a background check and i sign up for free! But i have to pay a percentage of my leads or size of job something of that nature where i pay them for a no guarantee of work as i see it. I can't trust handing money to a company that's being deceitful in a phone call off the rip! Just be careful i don't hear good thing's about them all over now.
Answer: Fake leads, sends email, text & calls between 20-30/day and charges for each. Even if Contractor doesn't open Or answer any calls! Will rip off contractors about $800/day until they catch it and no refunds! Do Not Use HomeAdvisor!
Answer: I don't know about the house cleaners but, I do not trust the company based on my own recent experience.
Answer: You don't know you have to call home advisor and wait on the phone for an hr until they pick up
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...

