On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
HomeAdvisor (Powered by Angi) Reviews Summary
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Found exactly what we were looking for. The company we hired was professional and wonderful to work with. Will continue to work with the company in the future.
Please, if you don't want your money to be taken away from you, don't sign up. They send you emails with many contacts who never ever respond, and they charge you for each one of them (I think they provide incorrect contact numbers as nobody answer). Keep in mind that they will always charge you for each email you receive, even if the "potential" client never answers the phone or your texts. For every ten clients they sent you, maybe three responds, and they charge you for all 10, Out of those three that responded perhaps one wants to do the job, and in some cases, that single job is so small that it doesn't even cover your trip and time. You can call and explain to the customer service, but nobody does anything to take away all the charges for each one of those emails. Plus you are not the only ones that could get the job as they send that email to many other companies.
Based on my experience and also a friend that signed up with HomeAdvisor as well, we were never able to do a single job and we were charged more than $2000. Even after I called them and told them to cancel, they kept sending emails and charging my credit card for each "supposed" client they were still sending. I put a dispute on the credit card as they never agreed to cancel and now they sent me to collection, something that I will be more than happy to fight! I strongly advise you not to sign up. They will take all your money and you don't get any business.
Thank you.
Eddie.
Searched internet for contractors, but found none who had the interest in my small job.
Discussed with them before they began about my small job, but they proceeded joyfully.
The HomeAdvisor that set everything up was courteous, professional, efficient and prompt.
Fast, efficient response. Work completed within a couple days.
I have some home improvement needs which I've been putting off. Home Advisor helped me get the ball rolling, otherwise I still wouldn't have this work done.
I called several plumbers who each said they could not complete this emergency work for several weeks. Home Advisor provided sources immediately and the work was started the next day. Yay for Home Advisor!
Offered choices, very good price for work done, kept me informed and engaged in the process.
The HomeAdvisor tool worked quite well for this job. Only complaint is with the android phone app. The review window would not allow me to enter information without flipping back and forth on the screen.
Homeadvisor rep reached out to me twice to make sure we had been contacted and the contractor that did the work was fabulous!
I was just exploring options but Home Advisor did a follow up and I ended up getting the job done that I thought would need to wait for spring.
My only issue is that I did not want to be contacted by a myriad of business owners and even after I responded to an email saying I was using someone, the calls kept coming. I wanted a list that I could contact. I did find someone and my job is complete and that is the important thing.
I am very pleased with Victor and Lazo, both are absolute gentlemen and excellent plumbers. They are very deliberate, clean up after themselves, and highly skilled. Cass Plumbing has made a very positive impression with me and are very dependable. Their prices are competitive and they give perks for repeat business. That said, they are my first choice for all my plumbing needs...
Quick response, free estimate and quick turnaround on short notice. Good value.
I contacted a bunch of contractors, and nonel of them were interested. Home Advisor stepped in, and put me in touch with Reyes. They came in quoted the job, I gave them the money for materials, and they started the next day.
I had 3 companies come give me prices.
1 company wouldn't even come out and gave me a price over the phone. - No good!
My job was delayed because of my personal reasons and ELB Landscaping was able to accomadate my timing.
Once the job started, they were here everyday until completion.
Excellent fast service
Reliable, on time with no wasted time
Hired Quality Craftsmen to replace existing shower enclosure. I am very satisfied at outcome. Looks very nice and work person was very professional.
Requested a quote and received a call within 10 minutes. Got a quote over the phone and scheduled repair. Tech charged me exactly what I was quoted. No surprises!
From the business
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members