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HomeAdvisor (Powered by Angi) Reviews Summary
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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I've used HomeAdvisor for a number of years, because they always have multiple choice of contractors to choose from and I can get the most bang for the buck when getting an estimate for my projects. I can teel by the experience and prior reviews that a contractor is trustworthy.
I requested a tree trimming service. HomeAdvisor gave me a price, had me send in pictures of the two trees and gave me a date/time the contractor would show up. The day of I was contacted by a "project manager" and was told because I hadn't respond to her call (I couldn't understand the voicemail due to static) they had to push out the appointment due to holidays. So she gave me a new date and time and on that date, I had the neighbors move their vehicles and me mine. No calls from a contractor or anything. I tried to call Home Advisors number and got a recording to email them. I emailed them to call me and they responded with a new date and time because no contractor had actually taken the job. I was given a number to call if I wanted to. I called and spoke to a representative and he said he could move the job up to Monday (I was calling on the Saturday the booking was promised the second time). I asked if there was a contractor assigned, he said,"No, no contractors had accepted the job". I asked if the assignment would be scheduled without a good possibility of it being DDT one, he said, "that is correct". So I cancelled the job because I had read of sub par people being assigned hard to assign jobs. This was a waste of my time. I'm watching to see if I'm reimbursed the $600 to my credit card.
Of two calls received one stood out for quick response and definite familiarity with the specialized knowledge required.
Wanted three rooms in a new house painted. Multiple companies were unresponsive. Home advisor found us a great company.
Have called them for 4 different projects and each time was more than pleased with the work and the price.
There were only 2 companies available. The one chosen did an excellent and timely job. I am very happy with their work.
They were awesome I recommend them to anyone needed work done in their home
Excellent as always. Online process has changed since the last time I used this service, but it is still good
First time using Home Advisor. Found the process simple and quick. Got calls from 3 contractors within the hour and quotes from the information I supplied that day. The contractor was there the following Monday and reviewed the situation and made recommendations. I accepted and the contractor promptly completed the work. Experience with Home Advisor and their recommendations was excellent.
Site recommended 3 companies who could help. Must say ALL responded to our request and called.
First time in a long time I feel that I got my monies worth. They did a Great job.
Installation crew was very professional, friendly, prompt, and they did excellent work.
I did not have to wait for response to my inquiry. The moving companies provided responded quickly to give me quotes.
Pleased with recommendations all parties responded.
Homeadvisor was quoting me $1350. 00 on a home inspection. I did not want a complete buying or selling inspection. This was to ensure the integrity of my parents' home. I had found sizable cracks in the sheetrock in 2 room and was concerned about the integrity of the home.
Home advisor had contractors connected with me within an hour. Very impressed. Will be using their services next time I need work done.
As a single woman, I haven't a clue who to contact for various projects around my home. Consequently, I rely on Home Advisor to provide me with contractors who can fulfill my needs. However, often times, the estimate provided by Home Advisor is higher than what the contractor quotes.
From the business
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rick, We're so sorry to hear you had this experience. We're here to help and happy to look into any concerns you have. Please give us a call at 877-699-4736 or email [email protected] so we can reach out to assist. -HASupport