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HomeAdvisor (Powered by Angi) Reviews Summary
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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I had 20-something boxes of files, office supplies and books left to unpack and organize after a move. I couldn't do it myself, due to mobility issues. I responded to a "Handy" email about this job, and Kelli at Custom Organizing Solutions responded. I hired her, and am just delighted with her work! I'm just thrilled to fnally get this tough job finished!
Great experience and very professional! Did a fantastic job cleaning out our dryer vent! Would highly recommend!
I recently had a modular home repainted on the outside at the Lakes of Melbourne Fl Community. By M&K Custom Painting and I was amazed! At the professional work they did. The home looked brand new! The husband and wife team was so pleasant to work with! They are very friendly, knowledgeable and fantastic painters! They gave me a fair price and did a great job! Highly recommended!
Angel's Professionals in flooring and Tile came out and quoted my job and had his helper and Stephen' equipment ready to do the work! They did a great job. Didn't rush and made sure everything was done correctly before expecting payment. I would hire him again! He was very professional and extremely friendly!
Excellent. They we're on time and very neat. Got my painting done in one full day. The painter's we're all polite and professional. Cleaned up after and even vacuumed the room when done. They we're kind enough to even move my furniture for me. Very respectful to me. They are a 5 star company.
One appointment was made for assessment and approximate bid. They were flexible with my requests and and concerns. They listened and responded and explained. The work was completed in two days.
Explained what I needed and they found providers in my area. I chose one of the suggestions and within the hour I received a call to set up an appointment
This tool is great to find a professional for any home repair.
Shower door adjustment, Was made in a timely manner with friendly workers
A terrific cleaning job and a very good value. They have a good customer service ethic, absolutely listen carefully to your needs.
They sent a person that could not replace pipes and he left and then Home Advisor charged me for it. He used a plunger that made the pipes leak. I had to replace them with another person from Home Advisor, Titan Plumbing. They first sent me a repair man and promised that he could do the job. This was not his fault, but Angi's.
I requested a refrigerator repair person from HomeAdvisor/Angi. They sent one out. He said he needed a part and it would cost me $116. He told me to PayPal him the money. I did. He never returned. HomeAdvisor/Angi emailed him. He never responded. I called HomeAdvisor/Angi and while I was on the line, they phoned him. The repair guy hung up on the HomeAdvisor/Angi agent. Twice! HomeAdvisor/Angi is saying that because I didn't pay for the part through their system, they can't help recover my money. I say I followed the directions given by the repair person they sent to me. They say their "Happiness Guarantee" doesn't cover this because their Happiness Guarantee doesn't cover theft of cash. I say that cash wasn't taken, it was an electronic transfer. HomeAdvisor/Angi is doing nothing to help. I filed a report with my local police department because this is a larceny. They say they can't obtain the repair guy's contact information from HomeAdvisor/Angi without a court order. My next step is to file a small claims action. VERY DISAPPOINTED in HomeAdvisor/Angi.
We're so sorry to hear that you've had this experience. This is not typical, and not the kind of experience we would expect for you to have. We understand you stating that "cash" was not taken, however and transfer of funds would be considered as such. Any materials that do need to be purchased can be done through our app to make sure that there types of situations do not occur. Any payments made through Angi can be remitted if a situation such as this one does arise. If you do have any additional questions or the law enforcement officers need to reach us we ask that you reach back out to our Claims Department at [email protected] - HASupport
Found several lawn services but most did not do my area even though listed.
Thank you for bringing this to our attention, and we're sorry to hear that a number of pros stated they did not service your area. Typically they will only show as available because they have stated to us that they do service those locations. We are happy to help locate other providers for you. Please feel free to contact our Customer Care team at 866-786-8474 for help. -HASupport
Very professional workman came and repaired the slats to my vinyl fence after hurricane Ian
Thank you for the great review! We're happy to hear that they were able to assist you so quickly. -HASupport
Very good experience with Barry's Tree Service, They knew what they were doing and did a fantastic job.
Thank you for the great feedback about Barry's Tree Service! We're happy to hear that they provided you with such great service. If you have not done so already please leave a review for them on their profile as well. We know they'd appreciate the kind words! -HASupport
Informative and quite helpful.the follow up for work is suggestive and not pushy.
Thank you for the wonderful review, and we're happy to hear that you had such a great experience! -HASupport
They take their time and explain what is wrong and what needs to be fixed! I really appreciated that.
From the business
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for bringing this to our attention, and we're so sorry to hear that your experience had been anything but positive. This is not typical, and not the kind of service we would expect for you to have when coming to us for help around your home. We do take these matters seriously, and as you did have damage to your home, and are such a valued member, we have processed a full refund for your service. -HASupport