HomeAdvisor (Powered by Angi)

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HomeAdvisor (Powered by Angi)

2.5

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HomeAdvisor (Powered by Angi) Reviews Summary

The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.

This summary is generated by AI, based on text from customer reviews

service
619
value
542
shipping
130
returns
171
quality
492
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Georgia
1 review
0 helpful votes
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Gratitude
March 27, 2021

Excellent. Got a call, helpful friendly service. Was contacted by service within two minutes. I reached out to many people prior with no response. Home advisor saved our butts! Thank you thank you thank you

Date of experience: February 23, 2021
Rhode Island
23 reviews
60 helpful votes
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I was on the website of a contractor.
After I hit submit for an estimate on windows (I never heard from him) another form popped up, asking if I had any other "jobs" to be done. I thought it was the same contractor.
After I added "insulation in knee-wall", swap out light fixture, indoor and outdoor painting, my phone blew up with over 20 calls at the same time!
I had no idea I had been LURED into HOME ADVISOR.
I know every business gets charged $80.00/ for the "lead," which is a rip-off since nobody can answer 20 calls for 5 different jobs, at the same time.
I was ready to throw my phone out the window.
Most of the ones that made it through, NEVER SHOWED UP.
The others said I would be subjected to a 90 minute sales pitch DURING A PANDEMIC.
I told them to "not come."

I NEED these jobs done. I do not need anyone to "sell-me" that I need 5 windows.
I had calls for things I never asked for, like flooring and bathroom tiling.
I need PVC wall panels installed with a kit with 0 grout, NOT tiling.
So far, 0 PAINTERS have showed up... ZERO... interior and exterior painting and painters aren't responding?
Home Advisor does announce it's presence, when it lures you into forms, attached to others websites.
Its nefarious.

Date of experience: February 23, 2021
HomeAdvisor -. — HomeAdvisor (Powered by Angi) Rep
over a year old

Hi Cris, Thank you for your feedback and we apologize for any frustration or inconvenience you’ve experience while using our service. We would be happy to have a rep reach out to assist you in connecting with a pro that best fits your needs. Please send your contact info to [email protected] so we can do so. -HASupport

Georgia
1 review
4 helpful votes
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Don't use this service. They send you false leads that are not companies. When you call they transfer to every department in the world and no one knows what they are talking about. They say you can request a credit but then your credit request is denied and they only issue in house credits but still continue to send you bogus leads. Don't use them they will only take your money and you don't make any of it back.

Date of experience: February 23, 2021
HomeAdvisor -. — HomeAdvisor (Powered by Angi) Rep
over a year old

Hi Thomasina, we appreciate your feedback and apologize if your experience was anything but a positive one. We would be happy to discuss the lead and billing issue as well as any other concerns you may have. Please give us a call at 877-947-3639 or send your contact info to [email protected] so we can reach out. -HASupport

Mississippi
1 review
0 helpful votes
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Deck replacement
February 23, 2021

Great company to work with on my project, on time, professional, experienced team, cleaned up afterwards, honest and cost was lower than estimated.

Date of experience: February 23, 2021
Washington
1 review
0 helpful votes
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Very helpful
February 23, 2021

Good at contacting, checking in, and seeing how it went.

Date of experience: February 22, 2021
Texas
2 reviews
0 helpful votes
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Pros in the Know
March 26, 2021

Cracked granite on kitchen counter. Was told by others fix couldn't be done. Marc with N2Stone confidently took on the job and did a fantastic repair for a reasonable price.

Date of experience: February 22, 2021
Florida
1 review
0 helpful votes
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Excellent experience
February 22, 2021

Fast, efficient, excellent experience. Highly recommend

Date of experience: February 22, 2021
Florida
1 review
0 helpful votes
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Wood floor repair.
March 26, 2021

I had some damage to my wood floors. For each area they knew exactly what to do. They are experts and the price was reasonable.

Date of experience: February 22, 2021
Texas
1 review
0 helpful votes
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Heater not working
February 22, 2021

Good experience. They were on time, polite, courteous, and professional.

Date of experience: February 22, 2021
Florida
1 review
0 helpful votes
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Quick Service
February 22, 2021

When I am looking for contractors for different projects I go on HomeAdvisor first. They are very quick to email contractors to your inbox and/or text.
Of course, it is your responsibility to interview the contractors and make your own decision. I have met several great contractors through HomeAdvisor

Date of experience: February 22, 2021
Wisconsin
1 review
2 helpful votes
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Rip OFF!
March 24, 2021

Charged $300 downpayment for Leads. Gave me 4 leads that had NOTHING to do with my Business, I co Commercial Disinfecting, they gave me Cleaning Leads. Apologized, kept the balance of the deposit and told me there was nothing they could do. Suggested I call the Leads and try to sell them on my service. This may work for the larger businesses, stay away if your small.

Date of experience: February 22, 2021
HomeAdvisor -. — HomeAdvisor (Powered by Angi) Rep
over a year old

Hi Scott, We appreciate your feedback and we apologize for any frustration you've experienced with the leads. Leads that do not match the tasks you are profiled for are eligible for a credit. We would be happy to address your concerns. Please give us a call at 877-947-3639 or send your contact info to [email protected] so we can reach out. -HASupport

Colorado
2 reviews
0 helpful votes
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Drain clogged
February 22, 2021

Top Dog in Rayond NH was there to fix the problem. Great experience in a troubled time.

Date of experience: February 22, 2021
North Carolina
1 review
0 helpful votes
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Home Run
February 22, 2021

Once again HomeAdvisor helped me locate a professional who delivered an outstanding product.

Date of experience: February 22, 2021
Virginia
1 review
0 helpful votes
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Quick
February 22, 2021

Good and on time. Explained process and things related to the job. Tested everything afterwards.

Date of experience: February 22, 2021
Louisiana
1 review
0 helpful votes
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Excellent service
February 22, 2021

Homeadvisor provided numerous high quality contractors experienced with concrete work.

Date of experience: February 21, 2021
Wisconsin
2 reviews
0 helpful votes
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Painting
February 22, 2021

One room painting project. The ceiling was 10' and he was able to complete it in one day.

Date of experience: February 21, 2021
Texas
3 reviews
0 helpful votes
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Good referral
February 22, 2021

We chose a recommended vendor who was great. They were the highest rated on Home Advisorg and did a great job.

Date of experience: February 21, 2021
New Jersey
3 reviews
6 helpful votes
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RIP OFFS
March 23, 2021

Home Advisor who Sucks Owns Angie's List! Most people don't know this! I was getting leads from Home Advisor that you pay per lead and I was getting leads from Angie's List that you pay per month. My Monthly fee for Angie's List was close to $800.00 per month. The leads for Home Advisor was up to $1,800.00 per month. On Home Advisors leads it said Angie's List right on them! I would call my customers and they would say I never contacted Home Advisor! I contacted Angie's List. So the Scam is pay per lead on Home Advisor while paying your Monthly fee on Angie's List. They would get you to pay for both! I called and called and called both Angie's List and Home Advisor to complain and all I ever heard was we will take care of it! Yeah right! I was run around between both companies. It's the same thing with all these big companies all they care about is stealing your Money!

Date of experience: February 21, 2021
HomeAdvisor -. — HomeAdvisor (Powered by Angi) Rep
over a year old

Hi Danny, Thank you for reaching out and we are sorry for any confusion concerning our relationship with Angi (formerly Angie’s List). We do have a credit process for these situations when they are brought to our attention. We would be happy to address your concerns. Please give us a call at 877-947-3639 or send your contact info to [email protected] so we can reach out. -HASupport

New York
2 reviews
0 helpful votes
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Roof Repair
February 21, 2021

I used HomeAdvisor to locate a roofing contractor when the flashing around the chimney began to leak. My roof is relatively new and I have had no other problems so I knew it was not a matter of needing a roof. I had previously tried to get a roofer in my area to fix this but had been unable over about 3 weeks to locate anyone who was willing to even look at it. Within a couple hours of entering the project in HomeAdvisor I had two roofers who came, looked at it and described what they would do to fix it. They offered largely the same solution which was assuring. I chose the solution that was a little more extensive and expensive but that I feel addressed everything possible. I am very pleased with the end result.

Date of experience: February 21, 2021
Colorado
1 review
1 helpful vote
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After scheduling carpet cleaning, and paying upfront, I was stood up after traveling to meet their vendor in below zero weather. No call from them, and after 45 min on hold for support, I was disconnected. Finally money back. Moved in with dirty carpets! Never had worse service or response. Stay AWAY!

Date of experience: February 21, 2021
HomeAdvisor -. — HomeAdvisor (Powered by Angi) Rep
over a year old

Hi Veronica, Thank you for reaching out. We're so sorry to hear you had this experience. We would be happy to help with the issue and address any other concerns you have. Please give us a call at 877-699-4736 or send your contact info to [email protected] so we can reach out. -HASupport

From the business

HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...


homeadvisor.com
Founded in 1999
Golden, Colorado, United States
+360
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