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HomeAdvisor (Powered by Angi) Reviews Summary
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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In a timely manner, referred a great contractor who came ahead to assess and quote. Within a week, job was done!
He was very attentive. Explained everything. Show me examples. Great listener.
During my 1st call, the agent was totally useless.
During my 2nd call, the agent was wonderful and patient walking me through my desired research!
I needed a patch of bamboo removed and we are very satisfied with the results
I put my project on Home Advisor and within 24 hours Tasha from DeMark's Building Maintenance Solutions called me to get the details and said someone would be by to survey the project and give me a quote. 24 hours later I had my quote, and I scheduled the service. The two man team came and within 40 minutes were done with the exterior. Steve and Ivan were both courteous and professional. I was pleased with their service and will use DeMark's again in the future.
Tina and Michelle had a heavy job ahead of them. They help me declutter and organize. They cleaned with detail and precision and made everything sparkle and smell wonderful. I would highly recommend them.
Got several estimates from professionals. Easy way to contact professionals in the area.
I had my front door sill fixed today like I was very knowledgeable courteous and he cleaned up after himself and the price was very good
Fast and professional. The contractor was very punctual.
Contacted Home Advisor and got a prompt reply. Two other replies a day or so later. We hired the first one.
Home advisor works. Gave good references. Found a fantastic contractor for the work I needed done.
Was pressured repeatedly to sign up and finally gave in. Shouldnt have. I was to busy to accept work from them so asked that my account be paused until I could. They said 90days was the most they could do and had to get high level approval and 30 days was easier so I said fine. Forgot to call back and ended up running a bill up. Called to talk to them and explained I just wanted to cancel my account and that I never used they service and the man on the phone said of I see that. I'll get it taken Care of and close you account. I thought that meant wipe the charge off but it didn't as next thing I know I'm getting bothered by collections. I ended up paying it and just tell everyone I know that they have poor customer service and bad business practices.
Excellent. I was contacted quickly and was able to get the job completed the same week
They scheduled an appointment that their handyman did not show up for. I called and notified them. 2 days later they charged my credit card and refused to refund the full amount charged. I had to find my own professional.
Hi Kelly, Thank you for reaching out about this and we are sorry for any confusion about billing. We would like to look into this issue further and would be happy to address any concerns you have. You can give us a call at 877-699-4736 or please send your contact info to [email protected] so we can reach out. -HASupport
Got a contract that we agreed on and work started on schedule. Rain delay currently but most work completed as expected. Did not ask for any money until work is to be completed.
The pro I chose from Home Advisor was the best- I received an immediate call from Hard Tech and the project was scheduled within the day.
I could write a thousand words complimenting Thomas Bautista on the superior job he did in our home. He is a pleasant man and a joy to have working in your home. He is excellent with the project he is working on and does it with pride. I will recommend him to my friends and family. I know they will be as pleased with his work as we are., thank you for sending him to us.
From the business
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kyle, We appreciate your feedback and we apologize for any frustration you've experienced with your account. We would be happy to address your concerns. Please give us a call at 877-947-3639 or send your contact info to [email protected] so we can reach out. -HASupport