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HomeAdvisor (Powered by Angi) Reviews Summary
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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Great job and we will use them for future projects.
The selection process was easy. The the various cleaning services responses were quick.
I thought I was signing up for a particular company, not home advisor. When they called, they wanted to charge me $229 for service. I wanted a free estimate. When I declined, they still sent my name to contractors. I got a message the next day saying I owed this money.
I had prepaid for lawn care and spring clean up using home advisor. They promised me someone would be out at a specific time and date to perform the job. Well, no company had shown up to perform the job and $350 was taken out of my bank account. I had called for a refund and they asked if I wanted to reschedule. I said no because I lost trust in the business. I asked for a refund and the lady told me no problem and that it would take 3-5 business days to return to my account. So after about 9 business days of no refund I called back. I got the "oh so sorry about that" response and she told me they will reprocess the refund. Well guess what?! Another 5 business days later and still NO refund! My lawn looks like absolute garbage and I'm out $350. I will get my money back one way or another. Save yourself frustration and do not use Home Advisor or Angi's list. They're the same company.
Hi Sarah, Thank you for your feedback and we apologize for any frustration or inconvenience you’ve experienced while using our service. We are reaching out internally to ensure you received your refund. If you have any other questions, please send your contact info to [email protected] so we can reach out. -HASupport
Received great referral. Work was done professionally and effectively. Very pleased with power washing.
I was very thankful for the recommendation from HomeAdvisor. I only obtained two recommendations and I called a third person on my own. I went with their recommendation because I am sure I could not have found the company I ultimately went with, without their help.
I have used Home Advisor for several projects for finding quality companies to complete projects around our house and church. We have used them to find companies that replaced our swamp cooler, replaced concrete drive way, locksmith, fence replacement, and garage door replacement.
Almost got ripped off by another company. Great service, honest and professional
Wonderful for having to spending money! I'm very glad I used Home Advisor! It helped me find a great plumber!
We have two sides of our lot that was rocky, uneven and ugly. The side we keep the recycling barrel is now laid with double lengths of pavers.
My experience was fine, I told them what I needed and they provided someone to take care of it.
Great job and thoroughly pleased with the results! I recommend Seneca Lakes Power Washing to anyone needing a great and thorough job!
Excellent work and patience at reasonable cost of $80.
MY FIRST experience was that my contractor had cancelled my appointment just a couple of hours before he was to come. Then he called and said he did not cancel two hours later and he could come now. So I said he could. He came with his buddy, they looked at the project and said it would be double the price I was quoted. When I said NO WAY I would pay that price, he angrily said "Well what is your Budget". These 2 men were in a broken down car, looked like they came off the street, and were rude. WHAT KIND of background did Home Advisor make. I was afraid they might do something, come back later and steal?
Hi Beth, We regret to hear you had anything but a positive experience with a pro. Pros are screened prior to joining our network, and you can find more information about that process here: https://www.homeadvisor.com/screening/. We would be happy to further address any concerns you have. You can give us a call at 877-699-4736 or please send your contact info to [email protected] so we can reach out. -HASupport
I have to say that i had Fitzs welding and fencing did a great job with my project to install a concrete slab between my home and the drive way, Very impresses with there work and the price was right. Work was done and completed on the 14 th of april. Will hire them again if needed.
Made my request online. HA had a contractor here same day. Completed installation
Excellent and courteous service. Prompt and professional!
Completing the request for service is VERY VERY EASY - generally generates 3 potential service providers. DRAWBACK to home advisor I feel after you use them between the emails and phone calls it becomes a hassle. I think Home Advisor should wait 4 -5 days before calling or emailing to see how its going
From the business
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mindy, Thank you for bringing this to our attention. We would be happy to look into this and address any questions or concerns you might have. You can send your contact info to emailus@homeadvisor and we will reach out, or you are always welcome to give us a call at 877-699-4736. -HASupport