On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
HomeAdvisor (Powered by Angi) Reviews Summary
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have had good result with Home Advisor in the past but have never used the Fixed Price side before. I was told by a contractor the jobs are sent to Handy to be done.
I booked jobs with the fixed price side to have 4 jobs done, #1 Remove a small amount of wall paper and paint in 5 areas, #2 Replace 4 interior and 2 exterior lights, #3 Deliver carpet from store to the house and #4 Hang bifold doors and replace carpet in one room. This is how things turned out.
Remove wallpaper on 1 wall and paint in 5 areas.
Wall was damaged when wallpaper was removed. I had to skim coat the wall to repair the damage before it could be painted. 1st painter worked a total of 14.5 hours over 3 days and did not finish job. Another painter had to come out to finish job. 6.5 hours was scheduled for this job and I got an email informing me to expect extra charges on a fixed price job.
Replace 6 lights
First guy texted me the day before saying he would be there the next day. He never showed up. Second guy was due at 9:30 and texted and asked to postpone until 3:30 in the afternoon. He had an emergency and never showed. Third guy only changed 4 interior lights before leaving and did not show up to finish the job. Forth guy hung the 2 exterior lights but they were hung upside down.
Carpet delivery
Called Home Advisor the day before to confirm the delivery guy knew he was to pick up and deliver a 12 foot roll of carpet. I found out nobody was scheduled to do the job and was told to contact the installer to see if he could do the delivery.
Install bifold doors and carpet
Home Advisor combined the door and carpet install together. After texting with the installer I found out he could install the doors but could not install carpet. I later found out after calling Home Advisor that the contractor rescheduled the job and never talked to me about it beforehand.
Needless to say I will not use Home Advisor in the future.
Amazing and professional. Joe was a true professional. Could not be happier.
Thank you for recommending Vincenzo. After dealing with a few more established companies in the area, I've come to realize I want every contractor to be Vincenzo and every home repair advisor to be HomeAdvisor.
Posted looking for quote for stump removal- a couple of contractors called - the one I hired was excellent
Website was easy to use. Several people called to make sure I was happy with my responses.
We had three major line brakes in our sprinkler system along with some extremely outdated sprinkler heads. They found some additional potentially hazardous problems which they corrected, as well. Their work was excellent, their customer service is fabulous.
Placed job on home advisor, got response quickly from contractor. Very happy
Work was excellent. Price quote was accurate, staff is experienced and easy to work with. Exceeded expectations. Would use Superior for future projects.
Answered all questions, very helpful, good quality work, called before coming, polite service men
My experience has been very positive. Had a few projects completed.
Masters Insulation did a fabulous job. They were prompt in calling me and they were prompt in scheduling the insulation
I wrote a negative review on Silverstone Masonry doing business in Las Vegas, NV.
Home Advisor (HA) called and requested that I return their call. I have called their number many times and placed on long holds. HA requested that I leave a message.
False. Unable to leave message. No one returns my call. HA has not printed my negative review for one of their paying contractors.
Hi Eileen, We're sorry to hear this; your feedback is much appreciated. We would be happy to follow up and assist you in getting your review posted. Please send your contact info to [email protected] so we can reach out. -HASupport
Appliance repaired in a timely manner at a affordable price without giving a lot excuses and back and forth between different people asking to leave messages I spoke directly to the repairman on initial
I contacted Neil and Evelyn to clean and organize because I was injured in a car accident and needed help with housekeeping. In four hours they cleaned, lifted and organized transforming an overwhelming mess. It looks like home again.
These people should be arrested! They stole $308 11 from me! They can not be trusted.Do not sign up with them or give them any information
Hi Robert, Thank you for your feedback and we apologize for any frustration or inconvenience you’ve experience while using our service. Please give us a call at 877-699-4736 or send your contact info to [email protected] so we can reach out and address your concerns. -HASupport
I posted a negative review, as many others have done for a contractor. Home advisor removed review at request of contractor.
Hi Mark, Thank you for reaching out. We are sorry for any confusion over your review. Please give us a call at 877-699-4736 or send your contact info to [email protected] and we would be happy to answer any questions you have about the review. -HASupport
I filled out the questionnaire and was contacted immediately by home advisor and the work I wanted done. They gave several references in my area and the one I picked called the same night.
I was completely satisfied with the work and expense
From the business
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jay, Thank you for your feedback and we are very sorry for any frustration during your project. This isn't the type of interaction we would expect you to have and we would be happy to address your concerns. Please give us a call at 877-699-4736 or send your contact info to [email protected] so we can reach out. -HASupport