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The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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I used Home Advisor to search for lawn care services. They found a match that contacted me within an hour and an appointment was made to get an estimate.
Roman is very professional. I found out from talking to him tnat he is qualified to do ALL of my home projects that I need done.
We were quickly connected with professionals. We found a great home inspector.
Looking for a lawn professional and went to HomeAdvisor again.
As always they found what I was looking for.
Finding a reputable company was quick and easy. The company I selected was prompt in getting back to me with an estimate for the work I need it to be done.
What more can I say. I am totally satisfied with Home advisor as well as Silver Air Services who did the job perfectly.
Home Advisor supplied me with qualified professionals. The website is pretty hard to use, but I understand that with combining Angies's list they are working on updates.
I used their recommendations a few times and the companies were fine but you do need to do your own do-diligence on their referrals, read the reviews and check out the vendor. Once I used or inquired with Home Advisor they contact and e-mail me whether I have a project or not. They call me on my cell phone and e-mailed me to often. It's not like I have constant projects to do. Even when I just inquired but did not submit they have my information and they contact me.
I had work scheduled this morning at 8:00am. The work was to be done at my son's house so, both he and I adjusted our work schedules to accommodate their proposed work day and time. 30 minutes before they were to arrive, I received a text message telling me that they were rescheduling for tomorrow at 9am. They did not ask if this would work. They just told me. Of course it won't work.
I called their customer service department as instructed in the text message and spoke to a person whose job was clearly not customer service but rather, to speak politely and tell me that they would be there tomorrow morning at 9am. I asked to speak to their supervisor. I waited 3 minutes on hold and then, was hung up on.
I called back. This time I was told that supervisors were too busy making other calls to talk to me and that they would call next week. Really? I requested that the supervisor call me before tomorrow morning. I was offered a $10 credit. Again really? What for? All I really wanted was them to choose another one of their employees to do the work today as promised. I told them that $10 would not resolve the problem as the problem was not their fees. The problem was that they scheduled today and now they want it to be tomorrow morning. I repeated my request to speak to a supervisor and asked if he understood my request. He said that he did.
I do not expect to hear from anyone. Customers are not their concern. There are many potential customers needing work done. They will continue to book appointments and reschedule at their convenience. If you have the time to wait until your job is convenient for them, this is the company for you. But, if you value your time, I recommend that you look elsewhere.
I really would never use this site again. You can Google the same thing and not have the hassle of someone making an appointment to give you a quote and never show up. Which happened to me several times.
When searching for job quotes, make a list of what you expect to accomplish. Don't alter list until after you select a contractor, then fine tune if you forgot a detail up front. There's more to the selection than low price.
I am advisor recommended a company that was fraudulent and they have done nothing to protect anybody from this fraudulent company. Home advisor is a scam and they do not care about the consumers they are all about making money for themselves by these deceitful companies that cannot get business otherwise do not use home advisor unless you want to be ripped off
My experience is Neutral I was quoted Union Scale ind saved lots of time if I just went to the in ternate to find a business that performed the work
Used the website to locate a professional appraiser in another state and was happy with the results.
Home Advisor has numerous contractors who are predetermined as qualified providers of workmanship.
Inventory may be brought to the project site that will be adequate for the completion of the project. This
Provides an expeditious and price competitive offering and decreases any cause for delay in the project
And the result is a potential reduction in expense.
My experience was good that's all that I want to say.
Answer: We had a similar experience when first trying Home advisor out. They kept taking money out of our account arbitrarily. I finally had to file stop payment forms at my bank. Then they threatened us with extra fees unless we "settled" our account. We have strict DTPA laws (deceptive trade practice act) in our state. I advised we complain to our Attorney General about this. I think home advisor should be banned in our state because of this fraud.
Answer: I didn't, they have been blowing my phone up for 6 month's now and now they act like thier desperate for me to sign with them. I have absolutely no want or will i ever sign with them after i have heard what thier doing to contractors who have a contract with them. I just signed with a family owned reality company and even they told me not to sign and even when i tell home advisor i don't want thier business they ignore my request and still call and now they act like thier a home owner requesting painting but once i get to asking where they live or information all of a sudden I'm being told to do a background check and i sign up for free! But i have to pay a percentage of my leads or size of job something of that nature where i pay them for a no guarantee of work as i see it. I can't trust handing money to a company that's being deceitful in a phone call off the rip! Just be careful i don't hear good thing's about them all over now.
Answer: Fake leads, sends email, text & calls between 20-30/day and charges for each. Even if Contractor doesn't open Or answer any calls! Will rip off contractors about $800/day until they catch it and no refunds! Do Not Use HomeAdvisor!
Answer: I don't know about the house cleaners but, I do not trust the company based on my own recent experience.
Answer: You don't know you have to call home advisor and wait on the phone for an hr until they pick up
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...

