HomeAdvisor (Powered by Angi)

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HomeAdvisor (Powered by Angi)

2.5

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HomeAdvisor (Powered by Angi) Reviews Summary

The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.

This summary is generated by AI, based on text from customer reviews

service
619
value
542
shipping
130
returns
171
quality
492
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Nevada
1 review
0 helpful votes
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Great Experience
May 8, 2021

Hired a very good handyman and the contact was very helpful

Date of experience: May 7, 2021
Mississippi
1 review
0 helpful votes
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I used Home Advisor to search for lawn care services. They found a match that contacted me within an hour and an appointment was made to get an estimate.

Date of experience: May 7, 2021
Colorado
1 review
0 helpful votes
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5 Star service
May 8, 2021

Roman is very professional. I found out from talking to him tnat he is qualified to do ALL of my home projects that I need done.

Date of experience: May 7, 2021
Arkansas
1 review
0 helpful votes
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Home inspection
May 8, 2021

We were quickly connected with professionals. We found a great home inspector.

Date of experience: May 7, 2021
Texas
1 review
0 helpful votes
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Excellent
May 7, 2021

Very fast response to my needs. It was a prompt connection with the contractor and fast schedule to do the job

Date of experience: May 7, 2021
Florida
1 review
0 helpful votes
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Finding a Pro
May 7, 2021

Looking for a lawn professional and went to HomeAdvisor again.
As always they found what I was looking for.

Date of experience: May 7, 2021
Pennsylvania
1 review
0 helpful votes
Follow Finding a reputable company was quick and easyDe P.
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Duct. Work and Vents cleaning
May 7, 2021

Finding a reputable company was quick and easy. The company I selected was prompt in getting back to me with an estimate for the work I need it to be done.

Date of experience: May 7, 2021
Florida
3 reviews
0 helpful votes
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Excellent service
May 7, 2021

What more can I say. I am totally satisfied with Home advisor as well as Silver Air Services who did the job perfectly.

Date of experience: May 7, 2021
Texas
1 review
0 helpful votes
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Thank you for the referral
May 7, 2021

Home Advisor supplied me with qualified professionals. The website is pretty hard to use, but I understand that with combining Angies's list they are working on updates.

Date of experience: May 7, 2021
New York
1 review
1 helpful vote
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Home Advisor relentless
June 6, 2021

I used their recommendations a few times and the companies were fine but you do need to do your own do-diligence on their referrals, read the reviews and check out the vendor. Once I used or inquired with Home Advisor they contact and e-mail me whether I have a project or not. They call me on my cell phone and e-mailed me to often. It's not like I have constant projects to do. Even when I just inquired but did not submit they have my information and they contact me.

Date of experience: May 7, 2021
Missouri
1 review
0 helpful votes
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I had work scheduled this morning at 8:00am. The work was to be done at my son's house so, both he and I adjusted our work schedules to accommodate their proposed work day and time. 30 minutes before they were to arrive, I received a text message telling me that they were rescheduling for tomorrow at 9am. They did not ask if this would work. They just told me. Of course it won't work.
I called their customer service department as instructed in the text message and spoke to a person whose job was clearly not customer service but rather, to speak politely and tell me that they would be there tomorrow morning at 9am. I asked to speak to their supervisor. I waited 3 minutes on hold and then, was hung up on.
I called back. This time I was told that supervisors were too busy making other calls to talk to me and that they would call next week. Really? I requested that the supervisor call me before tomorrow morning. I was offered a $10 credit. Again really? What for? All I really wanted was them to choose another one of their employees to do the work today as promised. I told them that $10 would not resolve the problem as the problem was not their fees. The problem was that they scheduled today and now they want it to be tomorrow morning. I repeated my request to speak to a supervisor and asked if he understood my request. He said that he did.
I do not expect to hear from anyone. Customers are not their concern. There are many potential customers needing work done. They will continue to book appointments and reschedule at their convenience. If you have the time to wait until your job is convenient for them, this is the company for you. But, if you value your time, I recommend that you look elsewhere.

Date of experience: May 7, 2021
Florida
1 review
0 helpful votes
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Homeadvisor
June 6, 2021

I really would never use this site again. You can Google the same thing and not have the hassle of someone making an appointment to give you a quote and never show up. Which happened to me several times.

Date of experience: May 7, 2021
Ohio
1 review
0 helpful votes
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Level the playing field.
May 7, 2021

When searching for job quotes, make a list of what you expect to accomplish. Don't alter list until after you select a contractor, then fine tune if you forgot a detail up front. There's more to the selection than low price.

Date of experience: May 6, 2021
Georgia
1 review
0 helpful votes
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I am advisor recommended a company that was fraudulent and they have done nothing to protect anybody from this fraudulent company. Home advisor is a scam and they do not care about the consumers they are all about making money for themselves by these deceitful companies that cannot get business otherwise do not use home advisor unless you want to be ripped off

Date of experience: May 6, 2021
Texas
1 review
0 helpful votes
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Electrical Work
June 6, 2021

My experience is Neutral I was quoted Union Scale ind saved lots of time if I just went to the in ternate to find a business that performed the work

Date of experience: May 6, 2021
New York
1 review
0 helpful votes
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Good quick reference
May 7, 2021

Used the website to locate a professional appraiser in another state and was happy with the results.

Date of experience: May 6, 2021
Texas
1 review
0 helpful votes
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Wrought iron fencing
May 6, 2021

Excellent in every aspect. Filler filler filler filler filler

Date of experience: May 6, 2021
Florida
1 review
0 helpful votes
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Home Advisor has numerous contractors who are predetermined as qualified providers of workmanship.
Inventory may be brought to the project site that will be adequate for the completion of the project. This
Provides an expeditious and price competitive offering and decreases any cause for delay in the project
And the result is a potential reduction in expense.

Date of experience: May 6, 2021
Illinois
1 review
0 helpful votes
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No title
May 6, 2021

My experience was good that's all that I want to say.

Date of experience: May 6, 2021
New York
1 review
0 helpful votes
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Painter
May 6, 2021

Excellent worker and very professional. I'm going to hire him again for another pain to job and have referred him to friends and family

Date of experience: May 6, 2021

From the business

HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...


homeadvisor.com
Founded in 1999
Golden, Colorado, United States
+360
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