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The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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I've used HomeAdvisor in the past, and have been generally satisfied with the service, but recently I had a cracked sprinkler head that needed replaced. I was not happy with the results. I got a call, and the woman said they could fix it for $450. I was so offended that I just hung up, and proceeded to look at some DIY videos on replacing a sprinkler head. I was shocked to find out that the part I needed cost $4.50. Long story short, I went to Home Depot and bought the part, and replaced the broken head in less than 10 minutes.
I did get a HomeAdvisor email later stating that a company could do the job starting at $170, which is a lot better than $450, but still, we're talking a 10 minute job, so my advise is to check into DIY first, and at least get some knowledge about what the job entails before jumping into having these companies call you.
Great experience, great workers, very timely very efficient very pleased with the results would definitely use them in the future, thanks for all the help
I was quite stressed, as I had to travel in a few days, and had to move our big items from our old office to a new one, in the same building. Turns out, many moving companies won't touch a move within the same building. Did I say I was stressed? Home Advisor helped me locate a company who would do the job within two days. Perfect! And they did a great job. Will use them again.
Great experience, Easy to work with, response time was great, I would definitely recommend using home advisor
Good for the customer looking for pros. Nothing to worry about. The contractor is paying for it whether or not you go with them or not. A grand money maker for home advisor, but not the contractor. Leads are inaccurate 7 times outta 10 or the customer just wants to ask you information or advice, but has no interest in processing further. It wouldn't be such a big deal if they didn't charge so much for all leads. Some of them are just straight ridiculous for the smaller jobs. Home advisor makes a point to tell you that you can get credits, but they only allow a couple monthly. They make so much money especially when they are sending it as a "market match" must be nice... They really should reconsider prices are most of their leads! Spoke to other contractors and they feel the same as I do. Looking for new and less expensive alternatives with better reps and less costly mistakes.
Sorry home advisor we really wanted to make this work better, but a good concept, but NOT for a Contractor.
These folks will tell you whatever it takes to sign you up. After I paid the $300 and passed there background test they had one bunk lead for me. After unsuccessful pursuing that one review, I decided to cancel my account. What a waste of time and money.
Found several professional services in my area quickly. Chose one and was very satisfied with the job done. HomeAdvisor was very east to use.
Needed something done ASAP. It was! Cost was negotiable after locals decided to take what was initially talked about.
Several landscapers suggested immediately, all were good matches. We found a great resource.
100% excellent this is all I have to say. The person did a great job.
If you have a problem they do not stand behind you. They gave the wrong address to do work at my house so they never showed
But they still want to charge me
Great owner with great crew that cared about all details to complete our job!
We were pleased from the day we met to completion of our patio!
I found Reno to be honest, knowledgeable and communicative. My project was small and finished in a week as promised. I did not give a five star rating because Reno did not always arrive with the necessary items he needed to do the work he scheduled for the day.
Sought referrals for sprinkler system repairs. Got a few, and selected from a list of providers. Mcknight's Total Landscaping was the way to go for me.
Very good. HA gave me one company that could not do the job because they either didn't have the time or the man hours to complete my project. Then they gave me other referrals which J Allen was able to service my needs.
Kaige contracting did an awesome job installing a New roof and excellent grade work. They where very professional and respectful in all aspects of the job. Thank you again Kaige contracting in Buckahhanon WV
It was great, they were on time I was involved in the process from start to finish. Very professional and friendly.
I would recommend and plan on using again. It was a pleasure.
Tried to uo their own recommendation before I had seen it with a dlfixrfmed rate deal. The HA plumber was on a temporary phone and this was only revealed to me when I cancelled. I was directed to tell the HA plumber the gate code when no contact details were provided. A $15 cancelkation charge was fought tooth and nail by me because it was not declared applicable at the outset. After 4 calls, I got all my membership and their so-called cancellation charges refunded. I reported this vendor to Visa whose CC I used for payment
I would rate this less than 1 Star if available.
Answer: We had a similar experience when first trying Home advisor out. They kept taking money out of our account arbitrarily. I finally had to file stop payment forms at my bank. Then they threatened us with extra fees unless we "settled" our account. We have strict DTPA laws (deceptive trade practice act) in our state. I advised we complain to our Attorney General about this. I think home advisor should be banned in our state because of this fraud.
Answer: I didn't, they have been blowing my phone up for 6 month's now and now they act like thier desperate for me to sign with them. I have absolutely no want or will i ever sign with them after i have heard what thier doing to contractors who have a contract with them. I just signed with a family owned reality company and even they told me not to sign and even when i tell home advisor i don't want thier business they ignore my request and still call and now they act like thier a home owner requesting painting but once i get to asking where they live or information all of a sudden I'm being told to do a background check and i sign up for free! But i have to pay a percentage of my leads or size of job something of that nature where i pay them for a no guarantee of work as i see it. I can't trust handing money to a company that's being deceitful in a phone call off the rip! Just be careful i don't hear good thing's about them all over now.
Answer: Fake leads, sends email, text & calls between 20-30/day and charges for each. Even if Contractor doesn't open Or answer any calls! Will rip off contractors about $800/day until they catch it and no refunds! Do Not Use HomeAdvisor!
Answer: I don't know about the house cleaners but, I do not trust the company based on my own recent experience.
Answer: You don't know you have to call home advisor and wait on the phone for an hr until they pick up
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...

