HomeAdvisor (Powered by Angi)

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HomeAdvisor (Powered by Angi)

3.0

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HomeAdvisor (Powered by Angi) Reviews Summary

The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.

This summary is generated by AI, based on text from customer reviews

service
618
value
541
shipping
130
returns
170
quality
491
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North Carolina
1 review
0 helpful votes
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A Ripoff
June 25, 2021

I've used HomeAdvisor in the past, and have been generally satisfied with the service, but recently I had a cracked sprinkler head that needed replaced. I was not happy with the results. I got a call, and the woman said they could fix it for $450. I was so offended that I just hung up, and proceeded to look at some DIY videos on replacing a sprinkler head. I was shocked to find out that the part I needed cost $4.50. Long story short, I went to Home Depot and bought the part, and replaced the broken head in less than 10 minutes.
I did get a HomeAdvisor email later stating that a company could do the job starting at $170, which is a lot better than $450, but still, we're talking a 10 minute job, so my advise is to check into DIY first, and at least get some knowledge about what the job entails before jumping into having these companies call you.

Date of experience: May 26, 2021
Texas
1 review
0 helpful votes
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Quick and professional
May 26, 2021

They came fixed the problem quickly and professionally.

Date of experience: May 26, 2021
Michigan
1 review
0 helpful votes
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Great job!
May 26, 2021

Great experience, great workers, very timely very efficient very pleased with the results would definitely use them in the future, thanks for all the help

Date of experience: May 26, 2021
Florida
1 review
0 helpful votes
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They make illegal phone solicitations violating the TCPA but take no responsabilities. Check recent lawsuits against home advisor before being suckered into their scam.

Date of experience: May 26, 2021
Michigan
1 review
0 helpful votes
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Short notice move help
May 26, 2021

I was quite stressed, as I had to travel in a few days, and had to move our big items from our old office to a new one, in the same building. Turns out, many moving companies won't touch a move within the same building. Did I say I was stressed? Home Advisor helped me locate a company who would do the job within two days. Perfect! And they did a great job. Will use them again.

Date of experience: May 26, 2021
California
1 review
0 helpful votes
Follow CynthiaEasy to work with response time was great G.
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Great experience, Easy to work with, response time was great, I would definitely recommend using home advisor

Date of experience: May 26, 2021
California
1 review
1 helpful vote
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Good for the customer looking for pros. Nothing to worry about. The contractor is paying for it whether or not you go with them or not. A grand money maker for home advisor, but not the contractor. Leads are inaccurate 7 times outta 10 or the customer just wants to ask you information or advice, but has no interest in processing further. It wouldn't be such a big deal if they didn't charge so much for all leads. Some of them are just straight ridiculous for the smaller jobs. Home advisor makes a point to tell you that you can get credits, but they only allow a couple monthly. They make so much money especially when they are sending it as a "market match" must be nice... They really should reconsider prices are most of their leads! Spoke to other contractors and they feel the same as I do. Looking for new and less expensive alternatives with better reps and less costly mistakes.
Sorry home advisor we really wanted to make this work better, but a good concept, but NOT for a Contractor.

Date of experience: May 26, 2021
Arkansas
1 review
3 helpful votes
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No return
June 25, 2021

These folks will tell you whatever it takes to sign you up. After I paid the $300 and passed there background test they had one bunk lead for me. After unsuccessful pursuing that one review, I decided to cancel my account. What a waste of time and money.

Date of experience: May 26, 2021
New York
1 review
0 helpful votes
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Refrigerator repair
May 26, 2021

Found several professional services in my area quickly. Chose one and was very satisfied with the job done. HomeAdvisor was very east to use.

Date of experience: May 26, 2021
Ohio
1 review
0 helpful votes
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Worry free
May 26, 2021

Needed something done ASAP. It was! Cost was negotiable after locals decided to take what was initially talked about.

Date of experience: May 25, 2021
Washington
2 reviews
0 helpful votes
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Huge yard cleanup
May 26, 2021

Several landscapers suggested immediately, all were good matches. We found a great resource.

Date of experience: May 25, 2021
Illinois
1 review
0 helpful votes
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Great Work
May 26, 2021

100% excellent this is all I have to say. The person did a great job.

Date of experience: May 25, 2021
New York
1 review
0 helpful votes
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If you have a problem they do not stand behind you. They gave the wrong address to do work at my house so they never showed
But they still want to charge me

Date of experience: May 25, 2021
California
1 review
0 helpful votes
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Cabin owner
May 26, 2021

Great owner with great crew that cared about all details to complete our job!
We were pleased from the day we met to completion of our patio!

Date of experience: May 25, 2021
Arizona
1 review
0 helpful votes
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Kitchen Tune Up
May 25, 2021

I found Reno to be honest, knowledgeable and communicative. My project was small and finished in a week as promised. I did not give a five star rating because Reno did not always arrive with the necessary items he needed to do the work he scheduled for the day.

Date of experience: May 25, 2021
Alabama
1 review
0 helpful votes
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Sprinkler System Repaired
May 25, 2021

Sought referrals for sprinkler system repairs. Got a few, and selected from a list of providers. Mcknight's Total Landscaping was the way to go for me.

Date of experience: May 25, 2021
Illinois
3 reviews
0 helpful votes
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Very good. HA gave me one company that could not do the job because they either didn't have the time or the man hours to complete my project. Then they gave me other referrals which J Allen was able to service my needs.

Date of experience: May 25, 2021
New York
1 review
0 helpful votes
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Kaige contracting
May 25, 2021

Kaige contracting did an awesome job installing a New roof and excellent grade work. They where very professional and respectful in all aspects of the job. Thank you again Kaige contracting in Buckahhanon WV

Date of experience: May 25, 2021
New Jersey
1 review
0 helpful votes
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Pantry makeover
May 25, 2021

It was great, they were on time I was involved in the process from start to finish. Very professional and friendly.
I would recommend and plan on using again. It was a pleasure.

Date of experience: May 25, 2021
Texas
1 review
0 helpful votes
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Appalling business practices
June 24, 2021

Tried to uo their own recommendation before I had seen it with a dlfixrfmed rate deal. The HA plumber was on a temporary phone and this was only revealed to me when I cancelled. I was directed to tell the HA plumber the gate code when no contact details were provided. A $15 cancelkation charge was fought tooth and nail by me because it was not declared applicable at the outset. After 4 calls, I got all my membership and their so-called cancellation charges refunded. I reported this vendor to Visa whose CC I used for payment

I would rate this less than 1 Star if available.

Date of experience: May 24, 2021

From the business

HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...


homeadvisor.com
Founded in 1999
Golden, Colorado, United States
+360
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