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The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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Wonderful services and reasonable value. Mitch kept me informed and on-time every day.
I had a great experience working with Derrick, he knows his job. He did everything that was expected of him, I have no regrets doing business with him... I will recommend him to as many families and friends when necessary.
Gave me multiple companies to choose from with good reputation
Highly recommended. Excellent customer service and price. I will use again
The company that did house cleaning before the sale of my home was excellent. The person who set up the appointment was competent and a pleasure to work with on the phone. The cleaners did a beautiful job and they were warm and friendly. This was a great experience.
The company that I dealt with to have some siding repair, pressure washing, and painting came to my home to get an idea of the work involved only after several calls. They said they would send me an estimate and though I called several times I never received it. Very Poor Business!
Great experience workers came immediately and the price was very comfortable
Very professional and completely satisfied with the job.
The company has MANY ancillary websites that make you think you are communicating with a small, local mom and pop business, with family photos and all. Then when submit a form to be contacted, you see it was sent off to homeadvisor. You start getting emails and texts from homeadvisor. And I was "matched" with contractors that had NOTHING to do with what I actually needed. Very very shady business practices. They are making it extremely difficult to find legitimate contractors in my area. I'm on a VPN and can appear to be submitting these forms from any location in the world that I choose. So the websites and domains will all look the same, but the city/state/area code listed on them will change to make you think the "mom & pops" are local to wherever you happen to be. VERY SHADY. I wish Google would catch on to this stuff.
Arizona Construction started working on the Bathroom and Shower remodel in December 2020 and said it would be completed "before the holidays". It has been a frustrating experience because of COVID and of the timeliness of some of the work being done. The people that had come to work on the bathroom were not tidy and had left piles of the torn up tile and other debris in my garage for about a month as well as the toilet not being reinstalled for about the same time. I had to contact AZ Construction at the end to fix some of the holes left in the walls as well as spackling left undone. Would not advise.
My 96-year-old mother fell and had to be admitted to rehab. Her neighbor told her he would "take care of" her lawn while she was in rehab. He only mowed the front yard and one of the neighbors called the city and complained. I had a very short window of time to get someone to mow... and we were having to deal with spring rains. I entered my information on HomeAdvisor, and within two hours, Backcountry Lawn Care called me. We had to work around the rain, but within two days, the lawn was mowed to perfection and Mom was on their schedule for regular mowing.
I had tried for two weeks to get someone to help me from the Internet got nothing.
I put my information into HomeAdvisor and 10 minutes later I have someone on the phone to help me and project was done a week later.
Without warning Home Advisor sent me a bill straight to collections and refused to resolve it. Was never sent any leads and it wants $250 for no reason.
Home Advisor hooked me up with a mold remediation specialist for my basement. They did a fantastic job at a fair price. I will use Home Advisor for my home improvement projects in the future, no doubt.
I have used home advisor for many projects around our home! The professionals they recommend are truly Professionals!
Professionals I've used from Home Advisor have been excellent be they plumbers, painters or vent cleaning services.
Very helpful source! It was my first time using HomeAdvisor and I will highly recommend it! Our family already at least two times was benefited with HomeAdvisor with easy finding great resources for home repair projects.
I signed up for this company with good intentions of growing my Lawncare business. I started receiving a good amount of leads majority were big fields that were taller than me with trash and debris. No leads were solid or consistent. I canceled my membership within the first 3 months and over 10 months later they charged me 200+ for leads. 10 MONTHS LATER! I tried to get a refund and they wouldn't refund my money. Only give me in house credits. They called me 3 months ago and tried to bribe me with leads to come back and I declined respectfully and told them I wasn't using their service anymore. That's when the charges started again. DO NOT USE HOME ADVISOR THEY STEAL MONEY FROM SMALL BUSINESSES.
Quick, rapid request for service. We are very appreciative of the well done identification and resolution of our electrical issue
Answer: We had a similar experience when first trying Home advisor out. They kept taking money out of our account arbitrarily. I finally had to file stop payment forms at my bank. Then they threatened us with extra fees unless we "settled" our account. We have strict DTPA laws (deceptive trade practice act) in our state. I advised we complain to our Attorney General about this. I think home advisor should be banned in our state because of this fraud.
Answer: I didn't, they have been blowing my phone up for 6 month's now and now they act like thier desperate for me to sign with them. I have absolutely no want or will i ever sign with them after i have heard what thier doing to contractors who have a contract with them. I just signed with a family owned reality company and even they told me not to sign and even when i tell home advisor i don't want thier business they ignore my request and still call and now they act like thier a home owner requesting painting but once i get to asking where they live or information all of a sudden I'm being told to do a background check and i sign up for free! But i have to pay a percentage of my leads or size of job something of that nature where i pay them for a no guarantee of work as i see it. I can't trust handing money to a company that's being deceitful in a phone call off the rip! Just be careful i don't hear good thing's about them all over now.
Answer: Fake leads, sends email, text & calls between 20-30/day and charges for each. Even if Contractor doesn't open Or answer any calls! Will rip off contractors about $800/day until they catch it and no refunds! Do Not Use HomeAdvisor!
Answer: I don't know about the house cleaners but, I do not trust the company based on my own recent experience.
Answer: You don't know you have to call home advisor and wait on the phone for an hr until they pick up
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...

