HomeAdvisor (Powered by Angi)Reviews 8,379

I recently contracted with Home Advisor for an electrician to repair my central air conditioning. They gave me an appointment a week away. Then they emailed me to say they needed to reschedule. At this point I found another contractor on my own and cancelled with Home Advisor. After cancelling the job an electrician called about the project and I told him I had cancelled it. He said, "No, it's still active, and can you cancel it again so I can avoid the "lead charge." I told him I would and did. The woman at Home Advisor assuring me the job request was cancelled. Two days later an electrician shows up at my door. I explained the situation and he left.

Then the fun began. Home Advisor charged me for the job. I called customer service and after explaining my problem was shunted off to a foreign call center. I again explained my problem and she told me that they had no record of the cancellation. [ Ah, but they warn you that all calls are recorded - So did their system break down? Or is it in their interests to lie about such cancellations? Hmm?]

She then told me she was unable to refund my money and the best she could do was a 50% refund and I would have to ask the contractor for the rest of the money. I asked to speak to her supervisor but none was available since she was working from home, quote unquote.

To me this seems like fraud. They miss an appointment, you cancel the work, and you get billed anyways. Now, I see how Angi makes money. My advice, stay away, far away, from this business.

Made an appointment to have 3 trees cut down. They canceled Wednesday and had to reschedule for Friday, that morning they were supposed to come I get a text asking if I had the tools to to do it all. Well no if I did I would probably just do it myself. He was under the impression he was trimming bushes. Very disappointing at how unorganized this experience was trying to use this site for the 1st time.

Recently my battery powered kitchen faucet failed which meant there was no running water in the kitchen. I contacted Angi's. Within a half hour, Luis Gallardo responded. He came to the apartment, assessed the situation, and ordered the necessary parts. Because of part delivery delay, he was unable to finish the job the same day. He returned the following day once the part had been delivered and finished the job. In addition to hard-wiring the faucet, he leveled the dishwasher so it would not damage the adjacent wall. He replaced a heavy picture that covered the fuse box which was too heavy for me to lift. Luis listened, performed all tasks he was asked to perform without complaint. He is a personable professional electrician who respected both my property and me. He left the worksite as clean as he found it. To sum up my experience with Luis: No Fuss: No Muss.

Took money out of my account without me accepting the lead. I was told no money would come out of my account unless I accepted the lead. They lied. Twice money was taken out. I cancelled my membership and was told all my money would be refunded and it wasn't. Called to ask where my refund was and no they say I might not get it back. I would STRONGLY suggest you stay away from this company. They are horrible!