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HomeAdvisor (Powered by Angi) Reviews Summary
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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Someone called and when I told them I was working from home- they disconnected the call. I called Critter Control myself and set up the appt
The person who called was polite and professional.
Booked a painting job thru the Fixed Price Service and the contractor that showed up was late and 3 hours after the job was supposed to begin we get an email request 3 more hours to be added to the job. The contractor hadn't even begun painting yet!
After going around in circles, the Happiness Guarantee is that the next time we book thru Home Advisor, we would get a qualified contractor?!?
Isn't that why I booked with them in the first place? Why would I book with them again?
Note: we were refunded right away, however, after requesting to speak with a supervisor, I was told it would take 48-72 hours for a call back.
We went with the first bid. We were pleased with work.
Tried booking an A/C repair through HomeAdviso through the middle of a heatwave - never again... the morning of, I get an email that they've canceled and rescheduled for a week+ out from now. I get conflicting reasons from the text message ("your expert had to cancel") and the email ("we couldn't match with you an expert"). I'm inclined to think it's the second reason. After calling customer service to pull my appointment in earlier, that one gets cancelled as well!
If you can't find me an AC repairman, just tell me - don't make me wait until the last minute when your dumb algorithm fails to match me with someone. Your attempts at automating this market are failing.
I believe the only moving company that responded to my requests was Gilbert Moving (thankfully because they were GREAT even though they seemed to be a bit higher priced!) I will use them again in the future.
I was shocked the other 3-4 moving companies didn't respond!
I was able to find professionals in my area and choose one close to my location.
This was my first experience with Home Advisors and I am already booking another service! Their customer service is excellent.
The site provided several quality vendors and the one we chosen was excellent.
Quick and easy. Got me to a great candidate for my plumbing repair who came the next day and did all the work needed quickly and we'll.
I signed up online and was called by Max. He had an opening sooner than the scheduled time. He fixed the problem with my circuit breaker and made suggestions about future needs.
I always find that workers here but highly recommend
I hired a service recommended by home advisors to plant trees. I paid a lot of money for the planting of the trees. They had no idea what they were doing. The trees died do to the roots being smothered. I reported the issue with Hone Advisors. They did nothing to help at least getting some payment for the tree replacement. They have no idea about the people they are recommending. What a huge disappointment in working with them
HomeAdvisor recommended three companies and I choose one of them. The company that I choose got back to me right away and we made arrangement for the job to be completed. The job was done professional and the cost were reasonable. HomeAdvisor is now my go to for when I need things done around the house.
Great experience in a timely fashion with no deviation from proposal
Great. I received prospective vendors right away. I spoke to the first one and he was ready to to the job right away.
They were very efficient. Worked hard at job and finished fast
Exceptional service at a great price. So happy with the finished project.
From the business
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members