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HomeAdvisor (Powered by Angi) Reviews Summary
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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I was having difficulty finding a contractor to remodel an entire bathroom. Some businesses only would do the shower and Home Advisor gave me some names of businesses and I found a company to work with. I was pleased with the company I chose.
Overall experience was pleasant, unfortunately the contractor didn't have extra employees and had to do the work by himself, but given the circumstances, he did a great job of communicating and the work looks good.
One Vinyl siding came unattached from house call looked on Angi sent a knowledgeable person how came and fixed it for a fair price
Recommended 3 contractors, one of which was only selling gutter covers, one was a fast talking only over the phone and the one I hired came to the house and I gave them additional work.
AS I HAVE WRITTEN BEFORE, MY EXPERIENCE WITH TJ WHO WAS RECOMMENDED BY HOMEADVISOR WAS VERY PLEASANT AND I WILL USE THEM AGAIN
I had a hole in the ceiling of my upstairs loft, that was leaking profusely. Contacted Angie and was immediately connected with a contractor. Within two days I had all of my issues taken care of.
They try hard to help you, the problem is the contractors, some have attitude, some are too important, some rude, once in awhile you get lucky with a good one
I signed up for Angi and described the project. At first I got very few responses, then the messages from Angi started coming in. In fact I got a lot of notices that people were showing interest in my project only to have noting in the in box when I checked. It got so annoying that I have uninstalled the app. I doubt that I would use the App again.
Went on to home advisor to search for tree removal within minutes we had businesses calling. It cuts out the searching time for a homeowner.
I was from Connecticut and I didn't know someone around I was frustrated about my driveway and tree work in till I find: Home Advisor and fixed my problem thanks
Nothing was resolved, and that is entirely dissatisfying; the Home Advisor response was all but nonexistent and simultaneously unfriendly and uncaring, and my concerns were never resolved, let alone taking too long to resolve!
First and foremost, nobody EVER contacted me to hear my complaint after calling and also emailing--this makes it clear that Home Advisor wanted my money, nothing more, and then short of that to penalize the contractor ($194.00 USD) that actually tried to get the job done; shameful!
Nothing was resolved until I simply cancelled the job. Your support staff (in other countries) is unintelligible and seemed able only to follow some set script--the couple different people I spoke with were clueless how to make things right short of cancelling entire job. There is no escalation path and actual US employees are all hiding under their desks collecting paychecks as oxygen larcenists. I asked twice to speak to a US supervisor and was told it was not possible. Not one person I worked with was willing or able to actually resolve the issue, and it left me no alternative but to cancel since NO WORK WAS PERFORMED four days AFTER is was guaranteed to have been completed (a simple window repair).
Let me be perfectly clear: the contractor you presented to me tried VERY HARD to make sure the job got done and that everyone was happy, but Home Advisor has compartmentalized their (support) system so much as to form immovable barriers that prevent solutions rather than facilitate corrective actions.
The bottom line is Home Advisor sucks at what they do and has taken advantage of one homeowner and a nice contractor that tried to get the job done. I will never use Home Advisor again and I will steer everyone I know away from ever considering Home Advisor as a choice for any home or business job needing assistance.
Great experience! Quick to offer quote. Ad Advisor quickly found service providers.
They gave several options of businesses to pick from and followed up to make sure you were able to find what you needed.
From the business
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members