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The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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Awesome, professional, on time, easy to talk to. I would recommend this business to anyone.
Got a guy out to my place, with is out of town. Guys were friendly.
Fast friendly service. Got me some one quick who knew what they were doing.
Very positive. The responses from the professional are very quick after I submitted my inquiry for the job I need.
Searching for a contractor to do some shrub removal when I contacted Home Advisor. Once the contractor came for a free estimate, I was able to have him give estimates on several yard projects (cactus removal, planting area removal, shrub removal with replanting of new shrubs, removal of front porch posts and railings-replaced with new posts). Once the esitmate was given, I was able to have all projects done by one contractor and completed timely within my timeframe. Job was completed perfectly (all mini jobs), timely and professionally, and reasonably priced.
Found a contractor fairly quickly within my budget to fix and finish a job started by another contractor who was horrible.
Lots of choices to get estimates. Only a small number we're interested in my partial paint job.
They should be eliminated as to not waste each other's time.
Every contractor I have hired thru Angi has been amazing and professional, punctual and courteous.
Sliding Glass door repair job people from India listed as screen repair and said I supply material BS
Within minutes of request for help I had a phone call- fast service
Nothing stresses me more than dealing with home repair/remodel. This is the 2nd time I've used Angi. It will now be my FIRST stop when I need anything done
You recommended a tree trimming service and it was a huge success. I will be contacting home advisor again in the future for plumbing, handyman projects, and a light remodeling job on my 2 bathrooms. Lots to do... just have to save up for each project and put it on a list.
When I had questions I discovered their phone numbers do not work. Also, my phone number they gave out was incorrect and I received only one estimate instead of the 3 I wanted.
There is not enough words available to express my appreciation for Bruce Glisson and Southern Comfort. He was able to do what no one else could or would. I was told more than once that my heating/air handler could not be repaired. I was denied my claim from my home warranty by someone they sent out and said it was shot; After just a few minutes of making a request on angi, Bruce called me. He had no problem working with my schedule and when he came out. He informed me he could fix my problem. Despite what some many others had stated. He diagnosed my issues, did research and came over the weekend and FIXED IT! He even sent follow up texts to make sure everything was working properly and me and my kid were cool. In all my 20 years of dealings with real estate and rental properties, I have never seen a company more reliable, honest and affordable. As a single parent facing the cost of a full replacement I am so grateful for Brue Glisson/Southern Comfort for his expertise and for going the extra mile.
Freddy and his company were so easy to work with. They showed up on time, completed the work quickly at a very fair price. Freddy was there to answer any questions. He was even able to supply workers for drywall repair and rotten wood I was unaware of that they ran into. He takes great pride in delivering a job he's proud of. I will use his for all my work from now on. Please see my before and after
I hired HomeAdvisor powered by Angi to paint my bathroom, front door and two mirrors. The "professional" was nearly an hour late. He didn't wear protective shoe covers or masks and brought his brother to help. They ruined my bathroom ceiling by putting regular tape on it instead of painter's tape for the cutline. They were only to paint the walls, now the entire ceiling must be painted because of the damage to the ceiling. When the removed the tape, the drywall was removed too. The ceiling isn't textured but flat so that has to be repaired. The stood on my toilet and quartz countertop to paint the ceiling.
They spilled paint on every surface including the crystal doorknob, towelbar, robe hook. Porcelain tile, the step ladder that I let them use because they didn't have a ladder. They even spilt paint up and down the hallway. They tracked in and out if the house letting the paint drip from the brush onto the carpet. The painted the front and two mirrors that were to go in the bathrooms. All looked like children had painted them! They didn't prep pr prome but just globbed layer after layer onto wet paint. There were runs and smears on tacky paint. They painted on the brass handles and eye hole. The mirrors painted are the same and they blamed me for hiring them through HomeAdvisor! They told me that HomeAdvisor doesn't pay them enough to buy proper tools. I told them if they don't like the company, why take the job?! They left without cleaning up and drove away. I reported the incident. A person from claims contacted me via email about sending someone else. I told him that I was free on Tuesday and no one came. I can't reach him or anyone else. I filed a claim but HomeAdvisor powered by Angi and now the Corporate company is called Handyman will not help. They saw the pictures of all of the damages but all they inquired do I own the home. I've tried getting estimates but most companies won't come out for small jobs.
Answer: We had a similar experience when first trying Home advisor out. They kept taking money out of our account arbitrarily. I finally had to file stop payment forms at my bank. Then they threatened us with extra fees unless we "settled" our account. We have strict DTPA laws (deceptive trade practice act) in our state. I advised we complain to our Attorney General about this. I think home advisor should be banned in our state because of this fraud.
Answer: I didn't, they have been blowing my phone up for 6 month's now and now they act like thier desperate for me to sign with them. I have absolutely no want or will i ever sign with them after i have heard what thier doing to contractors who have a contract with them. I just signed with a family owned reality company and even they told me not to sign and even when i tell home advisor i don't want thier business they ignore my request and still call and now they act like thier a home owner requesting painting but once i get to asking where they live or information all of a sudden I'm being told to do a background check and i sign up for free! But i have to pay a percentage of my leads or size of job something of that nature where i pay them for a no guarantee of work as i see it. I can't trust handing money to a company that's being deceitful in a phone call off the rip! Just be careful i don't hear good thing's about them all over now.
Answer: Fake leads, sends email, text & calls between 20-30/day and charges for each. Even if Contractor doesn't open Or answer any calls! Will rip off contractors about $800/day until they catch it and no refunds! Do Not Use HomeAdvisor!
Answer: I don't know about the house cleaners but, I do not trust the company based on my own recent experience.
Answer: You don't know you have to call home advisor and wait on the phone for an hr until they pick up
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...

