HomeAdvisor (Powered by Angi)Reviews 8,379

Working with Home Advisor was a real inconvenience. I started on line and received a call almost immediately from someone at a call center. That person was very polite, professional, asked lots of questions about the job and gave me the impression that they understood what I wanted. They said they'd transfer me to an associate that would set up the appointment for the estimate. Once transferred, the second person asked me the same questions, in the same detail. I was probably on the phone with each of these people for ten minutes. I think there may have even been a transfer to a third person. The result of all this time and effort was the Home Advisor associate telling me to "get something to write on as I will give you the contact information for three contractors that you can call to see if they're interested in your project."

That's NOT what I wanted. I could have done that myself in half the time looking up contractors on Google. What did Home Advisor actually do for me other than waste a half hour of my time on the phone? Home Advisor should be able to make an appointment for the contractor to see the job or, at the very least, Home Advisor should tell me that they're sending my information to a contractor who will call me within 24 hours to schedule an appointment. Home advisor should NOT just give me a list of contractors, telling me to call them myself!

I have to say this service gives you a list of probably the most inconsistent and unprofessional contractors I've dealt with. For instance for a job you contact 5 contractors maybe and I mean maybe 2 will call and set up an appointment and maybe 1 will show after rescheduling 3 times. The ONLY REASON FOR 2 STARS is because I found 2 great companies out of 20 contacted between 3 projects. Vet your contractors better and maybe just maybe don't let them pay to advertise there crappy customer service on the site go by TRUE reviews.

I've used the app successfully several times. The difficulty I find is two-fold. One is finding the right phrase to describe what I want to do in the same terms the app uses. For instance, I want to smooth out all the ruts and bumps in my lawn to make it look better after mowing. It was hard to find a way to describe that to fit into one of Home Advisor's categories. The second issue is connecting with vendors. For a garage door repair project, Angi gave me two vendors, and allowed me to set an appointment with Vendor A. Once that appt was made I received an Angi Message that Vendor A wanted to reschedule. I messaged them immediately with no response. I messaged Vendor B and they agreed to send someone out that morning. Vendor B arrived and solved the problem. Vendor A never responded to the message to reschedule. I called Vendor A. They did not have and appointment scheduled, so none to cancel. Closing these loops and scheduling disconnects with Angi seems commonplace in my experience.

I read five star reviews and called. Dave came out the next day, looked at the mold issue in our bathroom ceiling and glass shower stall and got Jake to come out the following day to fog our 1,300 foot condo with ozone.

We removed our plants, dog and opened all the cupboard and room doors and our air ventilation system for the fog to penetrate as mold attaches itself to everything especially dust particles.

We ran errands and picnicked in the park for four hours and returned. Upon entering, the smell of ozone was heavy but bearable. I called Dave to ask if we could open windows and he said that would be fine. Upon inspection Justin had scrubbed the mold off the shower stall and painted antimicrobial mold paint on the ceiling. He also cleaned the air conditioning filter in our condo air system and put it back in place.

We cleaned our air ventilating fans in the two bathrooms and will now make sure to run them before and after our showers along with keeping the bathroom doors open after using them to keep moisture down.

The fogging comes with a one year guarantee.
This company was prompt, courteous snd answered all my questions. Highly recommend.,