Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
They ask a series of questions that covered my thoughts thoroughly and necessary
Great. Guys were great. Albert was great. Albert came when he said he would and job was done
Was able to contact contractors in my area and get information and pricing for my project. Easy to use, great resource.
I have found mostly honest and fair pricing dealing w home advisor
Received many referrals to pick from. Was able to get serviced right away, did not have to wait days. Gave me suggestions
It was a little bumpy at the beginning, as the vendors got a hold of me, but apparently did not respond to Angi's List. All three vendors were professional and knowledgeable.
Had trouble finding anyone who wasn't busy/reliable to help us with our landscaping project. Home Advisor posted our job description and within hours had three responses willing to give us an estimate for the job. All seemed to be very professional, knew their work and willing to take the job on in a timely manner. Definitely will use this service again for other projects.
Wonderful and amazing! Great easy and fast. Got the job done.
Nice to have a source to go to for home repairs. The contractor we chose was true to his reputation of being reasonable and professional. We reached out to other contractors for this project and despite leaving messages for them, they chose not to call us back. That's okay because we were pleased with the one we chose.
It was so easy to find and hire a handyman. I submitted a request and immediately received a phone call. We spoke and his price was very reasonable and that was it. He was willing to come the next day, but we made it the following Friday. He was running a little late so he called me to let me know and he arrived earlier then he stated. It was so easy!
Outstanding recommendation for a fence company. I could not be happier. I will use home advisor for all my construction needs.
We have used HomeAdvisor for several major and minor home repairs and renovations. In each instance, we get prompt responses from most of the contractors we selected. During the process, a few contractors have fallen by the wayside due to poor follow up, slow response or not being interested in the project. The others gave us fair and reasonable quotes and we were able to select the one that fitted our needs the best. I can honestly say we have been very pleased with each contractor and their work and this has spanned almost five years
Perfectly dropped two dying trees quickly and efficiently and left the property clean.
So i did call to the Home Advisor, and he was GREAT WITH ME! Very carefully he explain what was going to take place. This first contact WAS THE BEST!
I was immediately given a list of 5 possible companies to speak with. All got in contact with me or left messages.
Had multiple companies wanting to give estimates. Very professional
Answer: We had a similar experience when first trying Home advisor out. They kept taking money out of our account arbitrarily. I finally had to file stop payment forms at my bank. Then they threatened us with extra fees unless we "settled" our account. We have strict DTPA laws (deceptive trade practice act) in our state. I advised we complain to our Attorney General about this. I think home advisor should be banned in our state because of this fraud.
Answer: I didn't, they have been blowing my phone up for 6 month's now and now they act like thier desperate for me to sign with them. I have absolutely no want or will i ever sign with them after i have heard what thier doing to contractors who have a contract with them. I just signed with a family owned reality company and even they told me not to sign and even when i tell home advisor i don't want thier business they ignore my request and still call and now they act like thier a home owner requesting painting but once i get to asking where they live or information all of a sudden I'm being told to do a background check and i sign up for free! But i have to pay a percentage of my leads or size of job something of that nature where i pay them for a no guarantee of work as i see it. I can't trust handing money to a company that's being deceitful in a phone call off the rip! Just be careful i don't hear good thing's about them all over now.
Answer: Fake leads, sends email, text & calls between 20-30/day and charges for each. Even if Contractor doesn't open Or answer any calls! Will rip off contractors about $800/day until they catch it and no refunds! Do Not Use HomeAdvisor!
Answer: I don't know about the house cleaners but, I do not trust the company based on my own recent experience.
Answer: You don't know you have to call home advisor and wait on the phone for an hr until they pick up
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...

