HomeAdvisor (Powered by Angi)

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HomeAdvisor (Powered by Angi)

2.5

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HomeAdvisor (Powered by Angi) Reviews Summary

The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.

This summary is generated by AI, based on text from customer reviews

service
619
value
542
shipping
130
returns
171
quality
492
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Illinois
1 review
0 helpful votes
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HomeAdvisor Survey
October 9, 2021

My experiences have been positive for the most part. It is cumbersome and some what confusing to navigate the site to find the type of specialist for which you are looking.

Date of experience: October 9, 2021
Illinois
1 review
0 helpful votes
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I NEED OF PLUMBER
October 8, 2021

Home Advisor responded with a sense of urgency! Connected me to a professional. I really appreciated it

Date of experience: October 8, 2021
Texas
1 review
0 helpful votes
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For the first landscaping job I went to the home advisor website and was given a list of only 2 contractors. I did not call the first one because they wanted $100 to talk to me. Previously, I had paid anther company $75 to look at the project and was intimidated and harassed by them to do a bunch of work I did not want. Therefore, I skipped that company listed on home advisor. The second contractor was Torres and they did a very reputable job by listening to what I wanted, measured the areas I had laid out and gave and itemized bid. Very good experience on first job.

The home advisor website for the next project that I am bidding now for paver stone work was a very bad experience. The site was hacked somehow and I got a lot of scam and harassing misdirects to scaming websites. I also received phone calls from this second visit that were scams. This was a bad experience.

Date of experience: October 8, 2021
Alabama
1 review
0 helpful votes
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Appliance Service
October 8, 2021

Had a great experience with Home Advisor. I went onto the site to locate appliance service companies in my area.

Date of experience: October 8, 2021
Illinois
1 review
0 helpful votes
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Great service!
October 8, 2021

They came out the same day they were called, and did a great Jon

Date of experience: October 8, 2021
Pennsylvania
2 reviews
0 helpful votes
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Mowing Service
October 8, 2021

Good job. They arrived on time. Took their time and Cleaned-up

Date of experience: October 8, 2021
Florida
1 review
0 helpful votes
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Plumbing issues
October 8, 2021

Did not know who to use. But thanks to home advisor I found a great plumbing company

Date of experience: October 8, 2021
Massachusetts
2 reviews
0 helpful votes
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Pagung Construction's replacement of various rotting window trim, fascia and deck wood (a plank and railings) as well as adding a screen door to the job was economical, high quality and professional. Eddie Pagung and a helper performed the task efficiently in about six hours. I found Eddie to be hard-working, personable, and reasonable regarding the scope of the job as opposed to other contractors who wanted to do far more rehab than I needed or wanted. I'd hire him again without hesitation to do any kind of construction.

Date of experience: October 7, 2021
Pennsylvania
1 review
0 helpful votes
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I've used HomeAdvisor on 3 projects. The reviews were very helpful. I picked pros with high ratings and they lived up to them.

Date of experience: October 7, 2021
Florida
1 review
0 helpful votes
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It was good to have someone resolve my issue in a quick and professional manner.

Date of experience: October 7, 2021
North Carolina
1 review
0 helpful votes
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Good, start to finish. The name of the company said it all for me. I had no doubt I'd be satisfied.

Date of experience: October 7, 2021
New Mexico
1 review
0 helpful votes
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Home Advisor found us a number of rated contractors to choose from.

The one small negative point about Home Advisor is that they constantly requested feedback on contractors even before the job was done.

Date of experience: October 7, 2021
North Dakota
1 review
0 helpful votes
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Great experience
October 7, 2021

Easy, convenient, and thorough. Was kept well informed through email and text. Everything was well detailed and easily accessible.

Date of experience: October 7, 2021
Alabama
1 review
0 helpful votes
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Tree
October 7, 2021

Good. I will do business again. They buyer needs to be sure that the workers and buyer agree on what the job entails.

Date of experience: October 7, 2021
New Jersey
1 review
0 helpful votes
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Furnace pipe issue
October 6, 2021

Although the first HVAC company quoted me an initial price of $2800, and then reduced it to $1900, I was advised by PSE&G rep that the job should be "approx $500". I then got an estimate from Ray's HVAC, and the price was $450. I was told the first company was just upselling me. Ray's was honest, and prompt. The repair was fixed within 2 hours of my initial call.

Date of experience: October 6, 2021
Ohio
1 review
0 helpful votes
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Gutter search
October 6, 2021

Very good put in what i wanted and in a matter of hours had 4 companies calling for estimates.

Date of experience: October 6, 2021
California
1 review
0 helpful votes
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Outrageously high quotes
November 5, 2021

I have used Home Advisor several times. In each case, despite giving hardly any information to them, they gave me a ridiculously high quote. By that I mean several times what anybody would have expected to pay. I declined service. Within just a couple of days, I was contacted by a local vendor and was very happy with the service. I ended up dealing directly with them. Obviously (to me) Home Advisor gives a super high quote, contacts a vendor, then pays them a fraction of what the customer ended up paying. I am glad that vendors are able to see who contacted Home Advisor, then deal directly with the customer for a whole lot less money. (And the vendor was well paid)

Date of experience: October 5, 2021
Nevada
1 review
0 helpful votes
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Helpful
October 5, 2021

After filling out the information online, I waited to be contacted. The initial call I received from HomeAdvisor was a bit confusing. I gave the person on the phone the same information I submitted online, then I was transferred to another person who asked me the same questions and didn't seem to be aware that I had just spoken to someone else. This was ultimately sorted out and I was connected to the person who eventually did the work and he did a great job. HomeAdvisor may need to streamline their processing procedure a little but all-in-all, they saved me from endless internet searching for someone to do this job, so I would recommend using this network.

Date of experience: October 5, 2021
Nevada
1 review
0 helpful votes
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Washing machine repair
October 5, 2021

Checked Angi and they referred 'Merica Appliance Repair. I made an appointment for that same day. Martin came on time, was very personable and efficient. He thoroughly checked the machine out. Said there was nothing wrong with it as I had only put one rug in the machine and when wet it weighed a lot so unbalanced the machine as it could not spin. Told me to add other rugs so they would balance the load. No repair charge.

Date of experience: October 5, 2021
Wisconsin
2 reviews
0 helpful votes
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Stump grinder
October 5, 2021

Jeff got in touch with me promptly and did a great job a few days later. Nice guy too.

Date of experience: October 5, 2021

From the business

HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...


homeadvisor.com
Founded in 1999
Golden, Colorado, United States
+360
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