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The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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I googled myself companies for the Service I was looking for and then found one of the companies listed in Angi. This was the company I called first. I was happy to see that Angi had a good company with solid client feedback.
Fast and easy search found what I was looking for.
I thought I was hiring a contractor that was a certified electrician for PA. Turns out he was certified but in VA not my state. He was helpful but in the long run did not fix my problem. I ended up calling around my town and found someone that did fix it and IS certified in PA. I have also put in a request for a quote on a new roof, which has not been answered after 3 weeks. I suspect the reason is that the contractor is also out of state. You Site needs to ID th STATE that these contracors are in so that you stop wasting their time and Mine.
I was looking for exterior painting company and received many good leads. Ended up using one that was sent to me and very pleased with the work.
Contacted Home Advisor for a project to Power Wash 2 decks, entire house exterior and sidewalk. Received a quote promptly, work scheduled and pending charge against my credit card made immediately. Pro was to arrive at 11:00am. Pro finally showed up at 12:15pm. Two earlier phone calls to the Pro to clarify project were never answered nor voicemails returned. When the Pro did show up, he had instructions to simply give me a quote on power washing the deck. Had no equipment with him and was unaware of my need to wash entire house and sidewalk. Pro explained that he hates working with Home Advisor as they always get things wrong. I agree that the only thing Home Advisor got right was how to place a charge against my Credit Card. I then spent an hour trying to get Home Advisor to cancel the project and remove the charge from my CC. I got bounced around to several different people. Had great difficulty communicating with the various Phone Reps as language was apparently a problem. Finally I was assured that the project is cancelled and that the charge against my CC would be removed. Based on this experience, I will not be using Home Advisor in the future and would caution others who are considering doing so. The following is a copy of the Project document received from Home Advisor:
Power Washing
Booking ID: *******
Tuesday, October 12,2021 at 11:00am
Your Receipt:
Your Booking $650.00
Trust & Support Fee $3.00
Estimated Sales Tax $43.88
Total
Your payment method has been authenticated,
And you will be charged after the job is completed. $566.88
You can reschedule your booking here.
Booking Details
What kind of location is this? Home/Residence
Do you need to power wash your home exterior? Yes, interior size is 3,000 - 5,000 sq ft.
Do you need to power wash your deck/ patio/ driveway/ walkway? Yes, area to be cleaned is medium (500 - 1000 sqft)
Is there a water supply available? Yes
How many stories is your home? 2
Want the house pressure washed along with the two decks to remove pollen and dirt. Would also like a quote to power wash the sidewalk which is stained from mineral and iron runoff.
I glad I used home advisor todays market its hard to find quality contractors. I was very pleased with the service provided by the referenced professional.
No where on my form did it ask if I was commercial or residential. I clearly listed my budget as $50. HA charged the 4 companies they sent me a $56 COMMERCIAL FEE each. Knowing only one was going to get the job. I had a large shrub and 4 very small 3ft shrubs that needed to be trimmed.The only way for these guys to make back that money was to add it into their quote, raising my estimate well beyond the budget amount I listed. Never use them. It's a scam to rip off businesses. They need to be sued in a class action lawsuit by all these companies they are defrauding.
We found them to be extremely reliable and highly qualified for the job!
Great experience reliable member fast response time
Very satisfied and extremely satisfied. Michael was so professional, did a great job on the windows and screens. I highly recommend this company for window washing
I was matched with a paint so quickly and home advisor even called me to make sure we connected. It was a very good experience.
Once notification was sent out, quick response was received. Got two estimates on tree removal, $500 difference in estimates. Got two estimates on stump removal, difference was $150 between the two
Very satisfactory. I found some really good contractors who I hired and was very pleased with. I will most certainly use this service again.
I needed man power to remove carpet and basement demolition for older home. I was able to text pictures of site conditions and get estimate online. Work done in 6 hours and all debris loaded and hauled by contractor. Bellco in Sicklerville was best choice by experience.
HomeAdvisor was very helpful finding someone to do the work for me
Got quick response and contact from a professional who could complete the job within my desired timeline.
Got lost on the web site several times. Confusion.
Mr. Johnson was very experienced, knowledgeable, and I was very pleased with his work!
Answer: We had a similar experience when first trying Home advisor out. They kept taking money out of our account arbitrarily. I finally had to file stop payment forms at my bank. Then they threatened us with extra fees unless we "settled" our account. We have strict DTPA laws (deceptive trade practice act) in our state. I advised we complain to our Attorney General about this. I think home advisor should be banned in our state because of this fraud.
Answer: I didn't, they have been blowing my phone up for 6 month's now and now they act like thier desperate for me to sign with them. I have absolutely no want or will i ever sign with them after i have heard what thier doing to contractors who have a contract with them. I just signed with a family owned reality company and even they told me not to sign and even when i tell home advisor i don't want thier business they ignore my request and still call and now they act like thier a home owner requesting painting but once i get to asking where they live or information all of a sudden I'm being told to do a background check and i sign up for free! But i have to pay a percentage of my leads or size of job something of that nature where i pay them for a no guarantee of work as i see it. I can't trust handing money to a company that's being deceitful in a phone call off the rip! Just be careful i don't hear good thing's about them all over now.
Answer: Fake leads, sends email, text & calls between 20-30/day and charges for each. Even if Contractor doesn't open Or answer any calls! Will rip off contractors about $800/day until they catch it and no refunds! Do Not Use HomeAdvisor!
Answer: I don't know about the house cleaners but, I do not trust the company based on my own recent experience.
Answer: You don't know you have to call home advisor and wait on the phone for an hr until they pick up
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...

