HollarReviews 380

Called twice in one week during my half-hour lunch break and after 25+ minutes waiting, no one answered each time. Used their main number *******119.

VERY sketchy - especially, when they're charging monthly subscription fees ( Club Orange) but won't provide basic customer service for you.

I wanted to cancel it because I don't see myself making any future purchases after I saw the quality of my first order.

I use hollar from time to time for the affordable and convenient that it was, but recently I noticed that the prices have increased probably triple, if not more than the cost you can find the same items at your local store. Not too happy about that. Probably change of management? That's what usually happens when new personel handles the company. Customer service has recently changed also. They Used to reply my emails within minutes, now, it's been over a week since a email them about an order that didn't received, with no reply so far. Something is going on!

I ordered two items. Items were not shipped until a week later and once they were waiting at facilities, they did not move for another 48 hours. Overall, delivery took almost 2 weeks. However, the products were as described and of good quality. One of the items was brand designer and $10 less than priced online at Target. I will shop with Hollar again, but never if I need my items in a timely fashion. If you can wait longer for your product then this site is worth the patience. Especially with free shipping for your first buy.

After writing my initial review on 11/27 or 29/2017, I just received most of the refund. Sadly, I had to follow up again. The customer service at this company is beyond unsatisfactory! When I connected with customer service to inform them I would be forwarding items accidentally sent to me, with an enclosed shipping label, with a customer's private information, the employee said I could keep the items. I told them, I don't want another customer to have an experience like mine and I'll mail them their items, since hollar accidentally enclosed this customer's private info. The employee was attempting to persuade me not to forward the items. I mailed the customer her items, explaining how hollar mishandled her order.

One key point, NOT ONE PERSON FROM THIS COMPANY HAS REACHED OUT TO ME AND ASKED, WHAT CAN I DO TO MAKE THIS RIGHT? A refund is o. K., but displacing concern and professional customer service is priceless.
I'll be filling a complaint with the BBS and WILL NOT RECOMMEND hollar!

I have ordered twice and both times package arrived in perfect condition and early. The products I ordered were of great quality. The only downside I can see is when I see a product on line for childrens jammies and I try to order it, it wont give me the option. If they are out of a product, they should take it off the web page. However, they continue to advertise it. Most of the clothing is like that. Overall I will continue to order and hopefully get some jammies one of these days.

I love hollar! I've been using the site for over a year. I place about 4 orders a month. I have ordered kitchenware and accessories, school and office supplies, makeup and beauty items, tote bags,, jewelry, clothes, organizational items, rugs, pillows! I'm pleased with the quality. The prices are great! I love the order $35 or more and get free shipping. The only thing that is a bit of a bummer is you can receive some orders pretty quick and some can take a while because the items come from independent sellers. Other than that it's A okay!

I placed an order... some of the items from Hollar.com and some from their "Marketplace" aka a third party seller. I received the Marketplace order and was dissatisfied with item. There was NO return information included with that order. I contacted Hollar to get return info. And received 2 responses, neither of which could help me. They appear to be very disorganized and ill-equipped to deal with returns. I do NOT recommend this company!

I received an error message the last time I tried to place an order. The order did not go through for processing, but there was no issue in debiting the payment from my checking account. I had to contact customer service to get my order processed. Ever since this happened, I have been having issues. The last item i ordered is stuck in my cart, and I cannot remove the items. I cannot even add any items to my cart. I contacted customer service and they said they are looking into it. I am beyond frustrated and disappointed

I am posting my DM through Facebook I had with HOLLAR concerning a problem with my order as a followup to my previous of this business here. After posting a negative review on their Facebook page which seems to have disappeared they asked me to DM them which I did. Note that it also took 2 days just to get this little bit done with them.

(Me) Go ahead and look through the matter PayPal had to resolve for me since 3 emails to you folks produced diddly

(Hollar) Hi Robert We apologized for this inconvenince. Can you please provide your email address or order number? Looking forward to your reply

*** I responded with order # and my email

(Hollar) Thank you for providing your order number. One moment please while we look into it.
We've found your order. Can you pleas provide the name of the item that doesn't work? We're always happy to help!

(Me) sure please note this will now be the 4th time I have provided you folks with this information
Manicure Drying Machine
*******-00

(Hollar) We've checked the availability of the item. The item is available in stock. Would you opt out for a reshipment, refund to your account or a credit to your Hollar account? We're always happy to help!

(Me) PayPal has taken care of that for me, are you folks not aware of that? I disputed the charge for the item since you folks failed to respond to my 3 separate emails requesting help and PayPal ruled in my favor. After waiting 10 days for you folks to address my issue.

(PayPal) Hello Robert Hogan,

We reviewed the information regarding the claim below and have decided the case in your favor.

Weve issued a refund to your PayPal Credit account for the disputed amount as well as any interest and fees related to the transaction. Please allow up to 5 days for this refund to be reflected on your account.

This claim is now closed. We are truly sorry that you experienced a problem with this transaction, but hope you are happy with the outcome of this claim.

(Hollar) Thank you for informing us, Robert. We're really sorry about what happened. Please send us a direct message on Facebook if you have any other concern in the future. Have a wonderful day!

****
Needless to say I will never do business with Hollar again.

My order went through smoothly, was shipped quickly, and arrived reasonably fast (6 days between placing the order and receiving it), and nothing was broken, even a set of porcelain cups I ordered that had terrible reviews across the internet for apparently frequently arriving broken. I took a chance on the cups fully expecting them to not make the journey from their own reviews and Hollar's poor shipping reviews, but they were packaged securely and in perfect condition. Maybe Hollar has made some improvements recently. Looking forward to shopping there again

Many of the items sold on Hollar are the same items that can be found at the 99Cent Only, Dollar Tree and Family Dollar stores. The more popular items offered are basically surplus merchandise that is out of season or last years craze from stores like Walmart, Target and even Amazon. Resulting in NUMEROUS items from pantry food, toys to household decor that can be found at a fraction of the retail cost. I'm a mother to two little boys and I greatly appreciate that I'm able to splurge on popular toys and games for my kids without feeling guilty about it.