On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I have been bidding through Hibid for a few years now with a company out of Saint John called Golden Beacon. I have to say that I have never had an issue with either the platform, the program or the auction house I deal with. 5 stars all around. I highly recommend biding through Hibid and also props to Golden Beacon. Kevin and the staff are very easy to deal with and great personalities. Give it a try!
Bought 3 items and pretty much paid what was in my budget for these items. Pick up was extremely easy.
Hi Linda,
Thank you for the 5-star review! We’re glad to hear you found some great treasures within your budget and that pickup was quick and easy.
We appreciate you being part of the HiBid community—happy bidding!
—The HiBid Team
When bidding on one auction there is no need to view other auctions in another country
Hi Al, thank you for your feedback. We're always working to improve the bidder experience and will take your comments into consideration. If you continue to encounter anything distracting while bidding, feel free to reach out to our team directly.
Was a great way to spend time and maybe get some things you may not find in public stores. I just wish that I was able to bid whatever I wanted instead of what it says
Hi Jerry,
Thank you for the 4-star review! We’re glad to hear you enjoyed your experience and found it exciting to discover items you might not find in regular stores.
If you’d like more flexibility while bidding, you can also enter a max bid—this lets HiBid automatically bid on your behalf up to the amount you set, so you don’t have to keep placing individual bids.
We appreciate your feedback and hope your next auction experience is even better!
—The HiBid Team
Hi Teri,
Thank you for the 5-star review! We’re glad to hear everything went smoothly and that you found the bidding process easy and the item descriptions clear.
We appreciate you being part of the HiBid community—happy bidding!
—The HiBid Team
No problems other than being out bid on a several items. But good to know other bidders have good taste! Haha!
Hi Wendell,
We love your attitude — sounds like you’ve had some friendly competition! Thanks for sharing your experience and for being part of the HiBid community.
Happy bidding,
— The HiBid Team
I've used Hibid before so I knew how it worked. Auction moved along quickly. Got to my item and made my bids. Instantly knew when I won. Went very smoothly. I would recommend Hibid to everyone.
Hi Donna,
Thank you for the 5-star review! We’re glad to hear your auction experience went smoothly and that you enjoyed the quick pace and instant notifications. It’s great to know you’d recommend HiBid to others!
We appreciate your continued support—happy bidding!
—The HiBid Team
My experience was good However, I never bid on an auction from this last company and it just seemed a bit odd that everything i was bidding on I had someone else bid once just to make me go higher and never bid again after that initial bid.
Hi Cindy,
Thank you for the 4-star review! We’re glad to hear you had a good overall experience, though we understand your concern about the bidding activity you noticed.
Sometimes, this can happen when another bidder has already entered a max bid, which automatically places a counterbid up to their set limit. If something still feels off, you can reach out to the auctioneer listed on the auction page for clarification.
We appreciate your feedback and are happy to have you as part of the HiBid community—happy bidding!
—The HiBid Team
Still says "may have won". My status has not changed on the orders that I bid on. Its been several weeks now.
Hi Katie, thank you for your review. In situations like this, we recommend reaching out directly to the seller of the auction for confirmation. Each seller manages their own invoices and order status updates through the HiBid platform. You can find their contact information by clicking on the seller’s name listed in the auction details. We hope this helps get things cleared up!
Easy platform to follow and use. It allows following more than one bid.
Hi Joseph,
Thank you for the 5-star review! We’re glad to hear you find HiBid easy to use and that it makes it simple to follow multiple bids at once.
We appreciate you being part of the HiBid community—happy bidding!
—The HiBid Team
Don't tell your bidding company before bidding close what is the highest bid placed. Their own account break the bid or take it to person highest
Hi Ahmad, thank you for your feedback. We understand your concern. Each seller on HiBid manages their own auctions independently, and we expect all sellers to conduct their auctions fairly and transparently. If you have concerns about a specific auction or believe there may have been a bidding issue, please contact our support team at 844-775-4774 so we can investigate further. Your input helps us maintain the integrity of the marketplace.
—The HiBid Team
Great experience dealing with each auction on HiBid. Keeps you updated, bidding is easy. Great staff all around.
Hi Craig,
Thank you for the 5-star review! We’re glad to hear you’ve had great experiences across multiple auctions on HiBid and that you find the bidding process easy and well-supported.
We appreciate your kind words and are happy to have you as part of the HiBid community—happy bidding!
—The HiBid Team
I've used HiBid several times. I love that I can preselect items I'm interested in, and connect auctions begins I can follow with real-time alerts when I'm outbid.
Hi Catherine,
Thank you for the 5-star review! We’re glad to hear you enjoy using HiBid and that features like preselecting items and real-time alerts make bidding easier and more engaging.
We appreciate your continued support and are happy to have you as part of the HiBid community—happy bidding!
—The HiBid Team
First time I've ever bid on anything.Got some really nice things and it was so easy and pain free.
Hi Carolyn,
Thank you for the 5-star review, and welcome to HiBid! We’re thrilled to hear your first bidding experience was easy and enjoyable—and that you found some great items along the way.
We appreciate you joining the HiBid community and hope you continue to enjoy future auctions—happy bidding!
—The HiBid Team
We located an online auction near us and registered to bid, there was a lot of nice items and a few pallets (which we are used to dealing with), we decided to bid on several items and pallets. The stuff ended up being junk. Just beware of what you are bidding on sight unseen.
Hi Trenace, thank you for your review. We're sorry to hear the items didn’t meet your expectations—online auctions can sometimes be tricky when bidding without seeing items in person. Descriptions and photos are provided by the seller, so we always recommend reviewing those closely and reaching out with any questions before placing a bid.
We appreciate your feedback and are here at 844-775-4774 if you ever need assistance navigating future auctions. Thanks again for sharing your experience.
I bid on an acoustic guitar that was listed with no reserve. I won the auction and was shown as the "winner" No contact from the vendor, emailed them thru the appafter a couple of days asking about shipping costs etc. No response. After a week emailed again, vendor advised me the reserve was not met. I looked at "Terms and Conditions" no mention about this situation. I contaced them again, asking if I had missed something. They advised me the consigner added a reserve the last day and maybe it had not been displayed, maybe "slow to load". They felt uncomfortable forcing a sale. Poor business, poor communication, makes it very unlikely to deal with them in the future.
Hi Ron, thank you for your review. We’re sorry to hear about the confusion—it sounds like the consignor may have added a reserve late in the process, which can create complications for both the seller and the bidder. While sellers are responsible for managing their auctions, they also have to work within the terms set by their consignors, which may explain the delay and hesitation in finalizing the sale.
We understand how disappointing this must have been and appreciate you bringing it to our attention. Our support team is available at 844-775-4774 if you’d like to discuss further. Thanks again for your feedback.
Positive experience in bidding and searching. Would use it again
Hi Ron,
Thank you for the 5-star review! We’re glad to hear you had a smooth, positive experience with both bidding and searching on HiBid. It’s great to know you’d use the platform again!
We appreciate you being part of the HiBid community—happy bidding!
—The HiBid Team
Hibid is a great auction site! I enjoy using this site to find unique and useful pieces. It is very user friendly and the sellers are friendly, knowledgeable, and helpful. My experience has been great overall!
Hi Lonna,
Thank you for the 5-star review! We’re so glad to hear you enjoy using HiBid to find unique and useful pieces. It’s wonderful that you’ve had such great experiences with the sellers and found the site easy to use.
We appreciate your kind words and are happy to have you as part of the HiBid community—happy bidding!
—The HiBid Team
I've been using online auctions for a while now, unfortunately, after completing a few auctions with this site, HiBid is officially my least favorite auction site. I probably will not be using it again due to the confusing fees that vary from merchant to merchant, combined with the lack of transparency around final bids and the slow turnover from winning bid to invoice and pickup. Just not my favorite site, maybe it's just me, but there are a lot of other sites out there that function much more smoothly than this
Hi Amaya, thank you for your honest feedback. We’re sorry to hear that your experience with HiBid didn’t meet expectations. Because HiBid is a platform used by many independent auction companies, fees, invoice timing, and pickup processes can vary depending on the seller. We understand this can be confusing, and we're always working to improve clarity across the site.
As for the “you may have won” status, that message appears while the seller finalizes results and prepares invoices—it’s not an immediate confirmation. We’re also sorry you didn’t hear back from support and will review what happened in this case.
If you're open to it, we’d appreciate the chance to assist further. You can reach our team at 844-775-4774. Your feedback is important and helps us work toward a better experience for all bidders.
—The HiBid Team
First there is no app. Second your emails lag considerably which doesnt work for an acution. Your descriptions of items are terrible. The pictures are a five at best. And now the auction is over and i am still lost as how to pick up my item. Whoever thought instructions should be listed in item tabs or boxes is way off base. I have been communicating with several people in the warm sorings auction and all are having the same problem.
Hi Sean, thank you for taking the time to share your experience. We’re sorry to hear about the confusion you encountered. HiBid is a platform used by many independent auction companies, and each seller is responsible for providing their own item descriptions, photos, pickup instructions, and communication. We understand how frustrating it can be when details are hard to find or responses are delayed.
If you'd like us to assist directly, please give our support team a call at 844-775-4774. We appreciate your feedback—it helps us continue improving the platform experience for all users.
—The HiBid Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Doug,
Thank you for the wonderful 5-star review! We’re thrilled to hear you’ve had such consistently positive experiences bidding on HiBid and working with Golden Beacon. It’s great to know both the platform and the team have earned your trust over the years.
We appreciate your kind words and your continued support—happy bidding!
—The HiBid Team