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From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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The bidding method is easy and a lot of fun. The time extentions are just right. I buy several different things on sites and I also sell top items and there are always lot of bidders
Hi Mat,
Thank you for the 5-star review! We’re glad to hear you had an amazing experience and that the staff made pickup smooth and enjoyable.
We appreciate you sharing your feedback and being part of the HiBid community—happy bidding!
—The HiBid Team
Bidding was ok! I hate how long it takes for the auctions to close though. The best part of this auction (Sanger Auctions) was the atmosphere when picking items up. Very organized and friendly! They were even willing to help load items! They even had iced down drinks for all customers for free! Very much appreciated! Thank you!
Hi Julie,
Thank you for the 4-star review! We’re glad to hear you had a great experience with Sanger Auctions—an organized pickup process and friendly team really make a difference, and the iced drinks sound like a nice touch!
We understand your note about longer closing times; each auction company sets its own format and pace for closing lots, but we’ll be sure to share your feedback.
We appreciate you being part of the HiBid community—happy bidding!
—The HiBid Team
I have always had a positive experience with the local auction using the HiBid platform. Auctions run smoothly and terms are clear. I recently noticed on the last auction I participated in that the cost plus the percentage the auction house charges is shown below my bid, making knowing what I'll actually be paying clear. I will definitely continue to bid on auctions offered on HiBid, it's an excellent platform.
Hi Jonathan,
Thank you for the 5-star review! We’re glad to hear you’ve consistently had positive experiences with your local auctions using the HiBid platform. It’s great to know you find the process smooth, transparent, and easy to follow—especially with the added feature showing total costs below your bid.
We appreciate your continued trust and support—happy bidding!
—The HiBid Team
I spent over $400 at ATXOKC auction. I understand the auction said as is, but it also states the products were in a box and there were no missing pieces. That was a blatant lie definitely buyer beware.
Hi Ray, thank you for your review. We're sorry to hear about your experience with ATXOKC. While all items are sold as is, we encourage bidders to reach out directly to the seller with any concerns. ATXOKC has a strong reputation for working with customers, and they may be able to assist you. If you need help getting in touch with the seller, feel free to reach out to us at [email protected].
Wishing you better luck in future auctions!
Half way through live auction was disconnected… "…lost connection and attempting to auto reconnect. Never reconnected but entering bids through auction catalog worked with a delay so you guys missed out on me possibly bidding higher.
Hi Adam, thank you for your feedback. We understand how frustrating connection issues can be—especially for users in rural areas with limited bandwidth. While our live bidding platform does its best to auto-reconnect, performance can vary depending on internet stability. We're glad to hear you were still able to place bids through the auction catalog, but we’re sorry the experience wasn’t seamless.
We appreciate you sharing this, and we’ll continue working to make the platform more accessible and responsive for all bidders, regardless of location.
—The HiBid Team
For the most part I've had a great experience. The amount of notifications are a bit excessive, and I can't tell if I've been outbid in real time without a delay, but it gets better with each update.
Hi Andrew, thank you for your review. We’re glad to hear you’ve had a great experience overall! We appreciate your feedback about the notifications and outbid alerts—those can sometimes vary slightly depending on connection speed or device settings, but we're always working to improve responsiveness with each update.
If you ever need help adjusting your notification preferences or have questions about your account, our support team is happy to assist at 844-775-4774.
Thanks again for bidding with us—we’re glad to have you on HiBid!
I have been using hibid for a while now. Both auctions I pickup from sites. I do not have an opinion on shipped items and the process.
Hi Peggy,
Thank you for the 5-star review! We’re glad to hear you’ve had smooth experiences using HiBid and that pickup has gone well for your auctions.
We appreciate your continued support and are happy to have you as part of the HiBid community—happy bidding!
—The HiBid Team
As the timer was going to bid live... myself or someone else would bid against me the timer would go from like 1 min back up to 3 min very frustrating and it should not be aloud
Hi Sarah, thank you for your review. What you’re describing is called a soft close feature, which is commonly used in online auctions to mirror how bidding works in a live setting. Each time a bid is placed near the end, the timer extends slightly to give all interested bidders a fair chance to respond—just like an auctioneer would do in person.
We understand it can be a bit unexpected if you're new to this format. If you have questions about how it worked in a specific auction, we recommend reaching out to the seller through their auction page.
We appreciate you sharing your experience, and we’re here to help at 844-775-4774 if you need any assistance.
Thanks again for being part of the HiBid community!
Showed top bid at close (could bid no more, locked) But after auction was over there was a higher bid after pre bid closed?
Hi Keith, thank you for your review. It’s possible you were simply outbid just before the lot closed—especially if bidding was active in the final moments. In many auctions, a soft close is used to extend the time slightly when a new bid is placed near the end, which can make it seem like a bid was added after the close.
If you have questions about how the bidding played out in a specific auction, we recommend contacting the seller directly through their auction page.
You can also reach our support team at 844-775-4774 if you need help reviewing your bidding activity.
We appreciate you sharing your experience!
Hi Rob,
Thank you for the 5-star review! We’re glad to hear you find HiBid easy to browse, register, and bid—it’s great to know the process has been simple and enjoyable.
We appreciate you being part of the HiBid community—happy bidding!
—The HiBid Team
Hi Tracy, thank you for your review. We’re glad to hear you enjoy bidding! While HiBid itself hasn’t offered a text message notification option, some individual sellers may choose to communicate that way—so it’s possible you received texts from a specific seller in the past.
If you’re looking to stay updated, we recommend checking your email notification settings or reaching out directly to the seller through their auction page. For anything else, our support team is happy to help at 844-775-4774.
Thanks again for being part of the HiBid community!
Not only is it fun to bid when you pick up your items they are so wonderful to you. Great customer service! They are so friendly. They help you find your items and help load if needed. Wonderful! Amazing! Thank you so much! I will definitely continue bidding!
Hi Carol,
Thank you for the wonderful 5-star review! We’re thrilled to hear you’ve had such great experiences—from the fun of bidding to the friendly, helpful service during pickup. It’s awesome to know the team made everything smooth and enjoyable.
We appreciate your kind words and look forward to having you continue bidding with us—happy bidding!
—The HiBid Team
I enjoy using this site however when I bid on more than one auction at once I wish it would keep my totals separate instead of adding all the auction bids together!
Hi Tricia,
We’re glad to hear you enjoy using HiBid! Thanks for sharing your thoughts about separating totals when bidding in multiple auctions — that’s valuable feedback and something we’ll keep in mind as we continue improving the platform.
Happy bidding,
— The HiBid Team
I wish there were more Estate Sale auctions. Please stop requiring me to enter a certain amount of comments.
Hi Elaine,
Thank you for the 5-star review! We’re glad to hear you had a great experience and appreciate your feedback about Estate Sale auctions.
We also understand your note about the comment entry—it’s helpful feedback, and we’ll be sure to pass it along. Thanks again for being part of the HiBid community!
—The HiBid Team
Is there a way to delete from a current bid list if we know we won't be bidding on a item anymore. Also can't seem to get my statement I tap on settlement In my email and it just goes back to my email
Hi Jack, thanks for the feedback! While there isn’t currently a way to remove items from your bid list, we appreciate the suggestion and will pass it along. For the settlement issue, we recommend reaching out to the seller directly—they can resend it to you. If you need help finding their contact info, feel free to give our support team a call at 844-775-4774.
This was my first online auction, and there were several (okay, many) lots that I was interested in obtaining. Registering with HiBid was easy, but then finding the specific auction was very confusing. When I found it, I quickly figured out how to place my bids and set my bid limits, but I couldn't find any descriptions of the lots I was bidding on. I could see titles, such as "COE 96 half sheets and... " but never found out what the "... " said. Or "Half sheets of COE 96," but nothing about what colors they were, opaque or transparent, etc. That was very frustrating. Also frustrating was the last minute bidding, which took several lots from $4.00 to $54.00. I understand that this is part of auction strategy, I'm just saying it is frustrating. Also, when an item went to live bidding on my watch list I often couldn't find it right away in the catalog page to which I was taken on my screen. All in all I found it to be an exhilarating experience, I won the lots I really wanted, I spent way too much, and I would do it all again.
Hi Patricia, thanks so much for your thoughtful review—and welcome to online auctions! We’re glad to hear you had fun and ended up winning the lots you really wanted. We understand how confusing things can feel at first, especially when item descriptions are limited or formatting gets cut off. Since each seller creates their own listings, we recommend reaching out to them directly if you ever need more info on an item. And yes, that last-minute bidding can definitely keep you on your toes! If you ever need help navigating your watch list or understanding how things work, our support team is always happy to help at 844-775-4774. Hope to see you bidding again soon!
It was great! Easy way to bid on items and great photos! They work with you on picking up items too!
Hi Julie,
Thank you for the 5-star review! We’re glad to hear you had a great experience with R&R Auction and found the bidding process easy, the photos helpful, and pickup convenient.
We appreciate you being part of the HiBid community—happy bidding!
—The HiBid Team
I sell on 7 platforms and I buy on dozens…I came across this site so I could bid on items and resell them on other platforms. I found out VERY FAST that there are shady sellers on this site that can freely run scams, overcharge you for shipping by hiding costs, and sell you items with hidden defects. What can you do about it? NOTHING.
Hi-Bid Customer service is terrible, you have to go through your bank and do charge backs to resolve shady AF seller issues…AND when you do… I found out the Auctioneers keep notes that only other auctioneers can read about you & they can essentially say whatever they want, and attempt to blacklist you from bidding on the site. Again, what does Hi-Bid say about this when contacted?… That is their policy.
Sellers can leave whatever feedback about buyers they choose too…and Buyers can't leave ANY feedback about shady Sellers!
This is by far the worse site, disguised as a AAA Better Business Bureau Business that I've ever come across.
Take your money Elsewhere & send them a clear message until BUYERS are treated with respect!
Hi Harry, thank you for taking the time to share your experience — you’ve brought up several valid points, and we want you to know they’re being heard.
HiBid is a platform used by independent auctioneers, each responsible for their own listings, shipping, and customer service. That said, we understand how frustrating it can be when transparency falls short or when disputes feel one-sided. Your concerns about hidden costs, item accuracy, limited buyer feedback options, and how seller notes are handled are all important, and we’re actively looking at how to better support and protect bidders in these areas.
We know we have room to improve, and reviews like yours help highlight where change is needed. If you'd like to speak with someone directly, our team is available at 844-775-4774. Thank you again for your honest feedback.
While watching the status of my bids on the email sent to me I could not change my bid from that screen or when I went to the live bidding page.
Hi Ray, thanks for your feedback! If you’re receiving outbid notices by email while an auction is closing, those updates are helpful—but once items move into the live catalog phase, you’ll want to place any new bids directly from the live catalog page. At that point, the email links and watchlist won’t update in real time. For the best experience during closing, we always recommend going straight to the auction itself. Let us know if you need help navigating it—our team’s happy to assist at 844-775-4774.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Paul,
Thank you for the 5-star review! We’re glad to hear you’re enjoying the fun and easy bidding process and that the time extensions feel just right. It’s great to know you’ve had success both buying and selling through HiBid!
We appreciate you being part of the HiBid community—happy bidding!
—The HiBid Team