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Heirloom Roses Reviews Summary
Heirloom Roses has a rating of 3.8 stars from 315 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Heirloom Roses most frequently mention customer service and good condition. Heirloom Roses ranks 9th among Flower Delivery sites.
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Easy to find rose requested, liked information provided, and ordered promptly.
Everything was delivered as planned, with easy to follow instructions for successful planting.
The root of the Florentina Rose is not good, it's dark. The Teasing Georgia Rose is better and begin to sprout after a few days.
I received my roses in a timely matter and they were packaged very well. They were easy to plant, but I had a few questions about the weather conditions and so I got in touch with customer service and they were very helpful. I would highly recommend heirloom.
We received our roses exactly as described in the video. We planted them in the planters near our swing arbor and they are already showing leafy growth.
I really enjoyed finding a site with scented roses! I plan to return next Spring and order a Climbing rose!
I've been waiting to find another Moonstone Rose ANYWHERE, finally y'all have it in stocks, and for a wonderful price! There are so many of your Roses I would love to have, building a Rose bed, and we'll see how many I can fit
Very easy process! Hassle free guarantee on 2 of my roses that didn't make it despite my due diligence. Looking forward to my new replacements.
LoveLoveLove! Outstanding customer service, attentive, friendly and helpful team!
Their roses are top notch quality, the description and photos are on point, they arrive healthy and well packaged.
Watch out you may become addicted!
I have had nothing but a wonderful experience ordering from Heirloom! This order came promptly and the plants were very healthy. They have a customer for life!
I was looking for a specific rose (Lord Byron/Polka). The website and customer service was very helpful answering questions.
Everything from ordering, customer service, shipment, arrival was perfection. This is a company that does things right and truly cares about their product and their customers. If you have been on the fence about trying one of their roses...just do it. You won't find better out there.
I've ordered lots of roses from Heirloom Roses, and this company does stand behind their roses! Their customer service is great, the roses I've ordered have done extremely well (if there has been a problem, they've replaced the rose), and I've been a repeat customer many times bc they provide quality roses and customer service. Don't hesitate to get your roses from Heirloom bc you won't be disappointed!
Very easy to order. And delivery was super speedy!
I am on my eighth and ninth roses ordered from Heirloom. They arrive well packed for shipping and healthy plants. All of the original six roses blossomed during our first season. Later shipments that were planted mid season have shown healthy growth. Heirloom will continue to be my choice of sourcing.
Shopped with ease. Stock arrives well packaged, healthy. Blooms on all varieties ordered first season. Looking forward to expanding rose garden in the future.
Informative site so that reasonable choices for planting zone could be made.
The date I care about is the arrival date, which every other website lets you in on. Why do I care about the ship date? That doesn't help me plan to be home, because I don't know how long it takes to ship.
Confusing for first time buyers….
Can't speak to the quality yet, as I don't have the product yet.
Thank you for taking the time to provide feedback and we greatly appreciate it. At check out on our store, you are able to select the shipping date and it is stated that transit time is 3-5 days. When your order ships, you are sent a shipment confirmation with tracking number that will tell give you the ability to track your order along the way and see when it will arrive at your location. If you want to be home at the time of day that it will arrive, it is best to use the tracking information for up to the date information as your rose travels to it's new home in your garden. Happy planting!
I planted the two roses as soon as they arrived, but they looked pretty spindly, no leaves, just stems.
Hopefully they will sprout new leaves soon and develop a little before winter.
Outstanding customer service ---- prompt and efficient
Excellent information and photos; great improvement to website check-out
Great improvement in ordering system! Everything went smoothly. Love your roses, products, and informational videos. Your customer service has always been unsurpassed!
I purchased three roses directly from Heirloom Roses in March and planted according to directions. They did not grow at all. I contacted the company and sent photos. They only replied to send photos again. They have not honored guaranty to date, October 3rd.
We are sorry to hear that you are disappointed. We do honor Our Guarantee if your roses do not survive in the first year, with proper care. So far, we have received 2 photos from you showing two roses that are alive and well and we are still waiting for a photo of the third rose that you wish to file a claim for. If you can respond to our email request, we are happy to get that processed for you. You can read the terms and conditions of the warranty program on our website: https://heirloomroses.com/blogs/about-us-ordering/guarantee. We look forward to hearing back from you! Thank you so much for taking the time to provide feedback!
I am so glad to have found most of not all the roses my father grew in his grace in the late 60's and early 70's
Thank you for letting me know Blue Moon is available!
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you so much for taking the time to give us feedback. One of our team members did reach out to you directly and offered assistance. If you could reply to her, we are happy to take a look and get this resolved for you! Your quality own-root roses come with a one-year warranty! We look forward to hearing back!