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Heirloom RosesReviews 315

3.8

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Heirloom Roses Reviews Summary

Heirloom Roses has a rating of 3.8 stars from 315 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Heirloom Roses most frequently mention customer service and good condition. Heirloom Roses ranks 9th among Flower Delivery sites.

service
96
value
58
shipping
56
returns
40
quality
53

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9,568 reviews

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Nebraska
1 review
0 helpful votes
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Best roses I've found
August 24, 2023

Heirloom has quality roses. The way they are shipped is second to none. The company's customer service is excellent.

I can't say enough good things. I wouldn't go anywhere else fir my roses.

Date of experience: August 23, 2023
Colorado
1 review
0 helpful votes
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Amazing Roses
August 23, 2023

I was so happy to find this site. The variety of roses offered and descriptions of the rose types was extremely helpful. My roses arrived in excellent shape and when expected.

Date of experience: August 22, 2023
California
1 review
0 helpful votes
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My first order from Heirloom roses; received a healthy plant and excited to see it grow and bloom!

Date of experience: August 22, 2023
California
1 review
0 helpful votes
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Make tracking easier
August 22, 2023

The whole thing with about as well as I thought it would. Only time will tell if I made the right choice.

Date of experience: August 21, 2023
California
1 review
0 helpful votes
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Top quality
August 21, 2023

I'm very pleased. My roses are in good condition, arrived exactly when they said they would. All have new growth just a few days after they arrived. I'm % delighted

Date of experience: August 20, 2023
Washington
1 review
0 helpful votes
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Successful Order
August 19, 2023

My order was handled very efficiently and delivered as promised

Date of experience: August 19, 2023
California
2 reviews
0 helpful votes
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The most difficult part is choosing among all the beautiful roses

Date of experience: August 18, 2023
GB
1 review
0 helpful votes
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Kept up to date with despatch and delivery details arrived in great condition. My family really pleased with the rose. Much better than a very expensive bouquet! A lasting memory. Thank you

Date of experience: August 16, 2023
North Carolina
2 reviews
0 helpful votes
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I have grown roses for 20+ years, and have a garden of 300+ roses. I live in Charlotte, NC, on the cusp of zones 7-8. Over those years, I've learned:
• Bare root roses ordered in the fall and planted in Feb/Mar get strong and thrive.
• Container roses planted after Memorial Day soon struggle and whither. Don't bother!

Then I came across Heirloom early this summer. A few roses were on sale, they offered free shipping with just a few roses and -- most of all, they offered a year-long guarantee. I watched the videos and was shocked by the way they strip the leaves off plants and promise they'll grow. I didn't believe it... but thought I had nothing to lose given their guarantee.

So I tried five roses -- in mid-summer!

They are not only living and growing, they are FLOURISHING! I purchased in June, received in mid-July, and planted after they'd begin to sprout in late July. (I actually waited to plant them because I was certain I'd be sending them back, dead).

Today I ordered two more roses, which I will plant for a dear couple, in memory of the child and grandchild they lost earlier in 2023. A few months ago I NEVER would have risked planting two roses this time of year -- what if they die for these wonderful people? But I am now willing to take the chance by purchasing roses from Heirloom. (Of course they still may die, but I now believe Heirloom gives me the best chance of success!)

What Heirloom does is clearly a labor of love. I love growing roses, but have felt over the years that most growers have abandoned their product in order to sell a plant that soon dies. I know David Austin doesn't do that (but they sell out of everything by Memorial Day); now I have a supplier who is different from whom I can buy all year!

Thank you, Heirloom!

Date of experience: August 15, 2023
Washington
1 review
0 helpful votes
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Helpful descriptions, fast service
August 13, 2023

The site is easy to navigate, there's plentiful and useful descriptions of all the plants, and service is quick. I got my order, and my items were in great shape and are adjusting well, so I feel that this was a good quality purchase.

Date of experience: August 12, 2023
Missouri
1 review
0 helpful votes
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Wonderful
August 10, 2023

It was easy to see that they love their roses, and they love what they do. The amount of communication after placing the order was unexpected and welcomed. The videos were helpful in knowing what to expect and what to do when the roses arrived. Well done!

Date of experience: August 10, 2023
Iowa
1 review
0 helpful votes
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Very pleased
August 9, 2023

The roses arrived in great shape, and they are already leafing out, it hasn't even been a week!

Date of experience: August 9, 2023
Virginia
1 review
0 helpful votes
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Great Products
August 9, 2023

I love my roses. They were delivered on time and in great condition!

Date of experience: August 8, 2023
California
1 review
0 helpful votes
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My New Heirloom Roses
August 6, 2023

They came on time and very well preserved. They will no doubt be a wonderful addition to my garden. I can't wait to order more!

Date of experience: August 5, 2023
Washington
1 review
0 helpful votes
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Happy rose lady
August 5, 2023

I've ordered and planted dozens of roses from Heirloom roses and I am always blown away with the quality of the rose bushes. I just need more space so I can purchase and plant more!

Date of experience: August 5, 2023
Indiana
1 review
0 helpful votes
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Good all around
August 5, 2023

Good website non glitchy. Easy to find what will work in my garden and beautiful selection. Will shop here again

Date of experience: August 5, 2023
Pennsylvania
1 review
0 helpful votes
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I asked for advice before my purchase. I received prompt and good information.

Date of experience: August 4, 2023
Tennessee
1 review
0 helpful votes
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Arrived in Good Shape
August 4, 2023

Just got these in the ground, looking forward to seeing how they perform.
They arrived in good condition.

Date of experience: August 4, 2023
New Hampshire
1 review
0 helpful votes
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Great experience
August 4, 2023

Easy to use website. I had to change my order and customer service was very helpful. I watched videos on planting on your site. All helpful

Date of experience: August 4, 2023
California
1 review
0 helpful votes
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Beautiful
August 4, 2023

I've purchased 5 rose bushes and just love all of them!

Date of experience: August 3, 2023