Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Heirloom Roses

Heirloom Roses

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Heirloom Roses?
grey stargrey stargrey stargrey stargrey star

Heirloom Roses Reviews Summary

Heirloom Roses has a rating of 3.8 stars from 315 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Heirloom Roses most frequently mention customer service and good condition. Heirloom Roses ranks 9th among Flower Delivery sites.

service
96
value
58
shipping
56
returns
40
quality
53

Instant Feedback

9,568 reviews

We monitor reviews for authenticity

California
1 review
1 helpful vote
Follow Raelynne K.
Unfollow Raelynne K.
Share Review
Report Review

I really love the high quality, beautiful roses that Heirloom Roses offer! They are beautiful and arrive alive and healthy. They offer advice and helpful tips to get started and plenty of soil amendments. If anything goes wrong, their warranty is excellent and their customer service is very good!
I highly recommend them!

Date of experience: August 3, 2023
California
1 review
0 helpful votes
Follow Pam N.
Unfollow Pam N.
Share Review
Report Review

Exceptional
August 3, 2023

We're so happy with our products. I trust these people. That's important to me.

Date of experience: August 2, 2023
California
2 reviews
1 helpful vote
Follow Kathleen W.
Unfollow Kathleen W.
Share Review
Report Review

Replacing What We Had
August 2, 2023

There are roses we've had in the fire here or at previous homes, and since we lost our home and over 92% of our trees to wildfire we are working to replace trees and flowering plants that we had. During a salvage logging several rhododendron were lost as well. We are just getting the plants into the ground but hoping they will restore some of the beauty we have lost since the fire, as the County is giving us grief about replacing our home. As a beekeeper, I am anxious to have have enough of a nector flow to keep my replacement colonies alive and thriving.

Date of experience: August 1, 2023
Illinois
1 review
0 helpful votes
Follow Linda R.
Unfollow Linda R.
Share Review
Report Review

Beautiful roses
August 2, 2023

Long delay from order to shipment. Beautiful plants. Very happy with purchase.

Date of experience: August 1, 2023
Georgia
1 review
0 helpful votes
Follow Christine K.
Unfollow Christine K.
Share Review
Report Review

Quality Roses!
July 30, 2023

I give a 5 star review for my experience on order, delivery and quality roses

Date of experience: July 30, 2023
Alabama
1 review
0 helpful votes
Follow Linda C.
Unfollow Linda C.
Share Review
Report Review

Package Notification
July 29, 2023

I received a text telling me that my rosebush had been delivered and a picture of the box.

Date of experience: July 29, 2023
Missouri
1 review
0 helpful votes
Follow Kim E.
Unfollow Kim E.
Share Review
Report Review

Very impressed!
July 29, 2023

I was hesitant to order rose bushes on the internet. The roses came very well packaged and in good shape. They were slightly defoliated for travel. They have been in the ground for only 2 weeks and I already have 2 blooms!

Date of experience: July 29, 2023
Illinois
1 review
0 helpful votes
Follow Martha A.
Unfollow Martha A.
Share Review
Report Review

First time buyer
July 28, 2023

I was really impressed with the quality of my roses. They were fresh and moist upon opening the packaging. I planted them that same day! Now time to wait :(

Date of experience: July 27, 2023
Washington
1 review
0 helpful votes
Follow Linda A.
Unfollow Linda A.
Share Review
Report Review

Perfectly packaged and very well protected. Starts were well moistened. I was surprised about the lack of leaves until I watched you very informative video. That is very helpful.

Date of experience: July 27, 2023
Maryland
2 reviews
0 helpful votes
Follow MARY I.
Unfollow MARY I.
Share Review
Report Review

As advertised!
July 26, 2023

All of the videos were extremely helpful in receiving the roses, unpacking them, planting them, watering them and feeding them. Also, we appreciated the shipping updates, as we are on the East Coast.

Date of experience: July 26, 2023
Georgia
1 review
0 helpful votes
Follow Diana H.
Unfollow Diana H.
Share Review
Report Review

New house new roses!
July 26, 2023

As always their roses are the healthiest and best performers In the market. Years ago I ordered from another well known place (the one based across the pond!), and it was sad affair, a very disappointing experience, none of their 5 roses survived, they never sprout, I can tell you that won't happened with Heirloom Roses, I have planted roses in the middle of the summer with scorching temperatures and bare roses in the spring, all of them are thriving.
I recently moved to a new house and a new state, with very different weather and I found the perfect plants at Heirloom Roses.They are worth every penny!

Date of experience: July 26, 2023
New York
2 reviews
0 helpful votes
Follow Deanna I.
Unfollow Deanna I.
Share Review
Report Review

Every Rose I've bought from here has been outstanding! The plants are healthy beautiful! Description is good, and the customer service couldn't be better.

Date of experience: July 26, 2023
Colorado
1 review
0 helpful votes
Follow Judith V.
Unfollow Judith V.
Share Review
Report Review

Can't wait to see my rose grow
July 23, 2023

Easy ordering; timely delivery; excellent video instruction on how to plant.
Judy I MD

Date of experience: July 23, 2023
Oregon
1 review
0 helpful votes
Follow Nancy R.
Unfollow Nancy R.
Share Review
Report Review

Beautiful Roses!
July 23, 2023

Roses sent on time and arrived in great condition! Growing beautifully! I absolutely LOVE the first bush that has started to bloom, Twilight Zone!

Date of experience: July 22, 2023
Utah
1 review
0 helpful votes
Follow PAMELA M.
Unfollow PAMELA M.
Share Review
Report Review

Beautiful roses!
July 23, 2023

My order arrived well packaged. The roses are healthy.

Date of experience: July 22, 2023
California
1 review
0 helpful votes
Follow Jessica M.
Unfollow Jessica M.
Share Review
Report Review

Excitement
July 22, 2023

They came as promised and and waiting to see them grow,

Date of experience: July 21, 2023
Tennessee
1 review
0 helpful votes
Follow Gregory Q.
Unfollow Gregory Q.
Share Review
Report Review

First purchase! But not the last!
July 21, 2023

I received my roses late but it was no fault of heirloom roses. Shipping company had them for 8 days and I was worried about the plants being DOA. Spoke to Sonya at HR and she described how they were packaged and what they prepared them prior to shipping for just such circumstances. They arrived in great shape and all is well. Thanks Greg

Date of experience: July 20, 2023
Washington
1 review
0 helpful votes
Follow Kate T.
Unfollow Kate T.
Share Review
Report Review

Wonderful selection of roses and great customer service! But the important thing is the Type of plant. These have grown wonderfully since a planted them then left the country for 10 weeks, with housesitter car, but not my knowledgeable touch. I can't wait to watch them grow and hopefully won't have the problem some of my grafted roses have presented. One lavender rose had a red spot last year, and after the winter and pruning, the entire bush is coming back red. My deep yellows rose next to a white rose that has gone very pink, has lost it's vibrancy. I do have something going on in this garden, but I can tell these roses which have already bloomed in brilliant colors will stay that way. Hooray

Date of experience: July 17, 2023
Georgia
1 review
0 helpful votes
Follow Taylor D.
Unfollow Taylor D.
Share Review
Report Review

As expected
June 9, 2023

The rose shipped on time, came as described, and is doing well in its pot til I can direct plant it. Overall, very pleased.

Date of experience: June 9, 2023
New York
1 review
0 helpful votes
Follow Sue R.
Unfollow Sue R.
Share Review
Report Review

Time will tell
June 8, 2023

Rose arrived well packaged on the expected date. I followed instructions and it still looks healthy.

Date of experience: June 7, 2023