Heiress Beverly Hills

DO NOT BUY FROM THIS COMPANY! I ordered a dress November 30th that I would need December 31st and I originally had the shipping address set to my apartment because I wouldn't be going out of town til the 23rd Of December so I assumed it was plenty of time. After 2 weeks of no updates I check in on my dress they say because of the holidays it's busy but they will get the dress out by the 23rd. The 20th rolls around and I know i'm not getting it in time so I ask to change the address they say yes and say the package will be shipped in a few days it's in its final stage (they've said this twice in the span of 8 days). I email the 23rd because i'm over it they're now saying January 12th is the ship date so I ask for a refund and they say only store credit. Why would i ever want to shop with this scam business again. Mind you it's not a return or exchange because I couldn't even get the dress.

I placed an order with Heiress Beverly Hills on 11/29 for in-stock items (not marked as pre-order).

Every product page from my order said:
"All orders dispatch within 24–48 hours and ship from the United States."
The products said (and continue to say) "Selling Fast" and "New Arrival"
Their shipping page adds "Please note, if we are experiencing delays orders can take up to five business days to be processed before being shipped, even if 2 Day Air is selected. "

Worried about the "delays" statement, as I had ordered this for a specific event, I reached out on 11/30 to cancel and was told on 12/1 that was only possible with a store credit. I declined, hoping the clothes would show in time. On 12/2 they said "We'll ship your order as soon as it's back in stock. We appreciate your patience and understanding.". Obviously this raised concern as this was the first time I was hearing that the item wasn't in stock (and I said as much). They then said on 12/3 "We were originally scheduled to receive the new stocks on the 20th, but due to holiday-related delays with our freight partners, the shipment has been pushed back. Because of this, the estimated ship date has been extended to December 6th." In other words, the items were not in stock at the time of ordering, the company was aware of this, and they couldn't meet their own advertised shipping time.

The FTC explicitly prohibits sellers from soliciting sales unless the sellers have a reasonable basis to expect that they will be able to ship the ordered merchandise within the time stated on the solicitation

Because the delay went beyond what they advertise, I asked to cancel and receive a refund. Instead, I was told (phrased multiple ways):
"We have a consistent policy of offering store credits in lieu of refunds… we are unable to make exceptions to this policy."

They repeatedly refused a refund and would only offer store credit, even though they failed to ship within the time they promised and I had shared the FTC Mail, Internet, or Telephone Order Merchandise Rule, which indicates that I should have received (1) a proactive delay notice seeking consent to the delay, and (2) a cancellation and prompt *refund* if I declined the delay.

As of today (12/7):
1. No shipment notification
2. No cancellation notice
3. No refund
4. Items that I purchased still shown on the website with "24–48 hour" dispatch and in-stock, NOT pre-order. This was the case last week as well.

After looking at other reviews on BBB and elsewhere, this seems to be a pattern: delayed "in stock" orders, refusal to refund, and store-credit-only responses.

I've documented everything and filed complaints with both the FTC and my State Attorney General. Given that the business was unwilling to comply directly despite repeated attempts, I've also turned the dispute over to my credit card company to handle.

Based on my experience, I would not recommend ordering from this company.

I pre-ordered a dress on December 3 said it would be shipped December 10 contacted the company on December 11. Received an email the next day stating that the item was completely sold out and that they would give me a store credit. I do not want a store credit because that is the only dress that I wanted from them And it was to wear to a Christmas party that I will not have in time. They emailed me back to tell me that is their policy, which is complete BS. Yes that's a policy if you buy something and want to return it but if you pre-order something and then they don't send it. That is not a policy so do not do it bad business.!

I paid extra for express delivery and it was delivered a week after the expected date. This is how the dress is like when I opened the package. Seems like they just squished the dress in the package without folding it… also the customer service was extremely unprofessional. Do not buy from this clothing line

I do not recommend this website. I bought a dress on December 8th. The expected ship date was Nov 24th. November 24th comes and goes. Now I'm getting anxious. I contact HBH several times and got no response. I started leaving comments on their IG. They finally got back to my email and told me that the ship date is being pushed back to December 20th, nearly an entire month. Trying to reach someone from this company and getting your order is stressful. This entire transaction has been very overwhelming to me. Seeing influencers do unboxing videos for the dress you're getting the runaround about is very distressing. They all say it took a week for the dress to get to them. I would never shop here again honestly. I recommend businesses like Ms circle or cb boutique for birthday dresses. They are reliable and have better customer services. HBH is sleezy. They took the money from my account but then they act like you're bothering them when you inquire about the status of your order. This company is all about looking good on social media. They have influencers pull you in with their content and they post pretty pictures that's all. It's a cash grabbing company please don't shop here. They continue to have "drops" but aren't fulfilling orders unless you're someone of "importance" in their eyes. Not all customers are important to them. They value someone w/ a high following over someone who spent their hard earned money. They said "As an environmentally friendly brand, we only produce limited, exclusive batches of our designs which is why we open up pre-order once a batch sells out." Please don't shop here.

Horrible customer seevice, horrible shipping. Paid 200$ for a bolero that i never recieved I am getting the run a round from the company with nothing but future ship dates. Site is a complete scam. Store credit will not be acceptable here. I want a full refund from this bogus company.

I preordered a dress on August 29th. Upon submitting my order I was informed my dress would ship September 15. After not receiving a shipment update after 9/15 I had to email for an update. I was then told my order was sitting in the shipping department and would not ship until October 11th. I needed the dress for a function on October 9th. I emailed back and forth for several days but they refuse to send me my dress so I can wear it for my function. $218 WASTED. According to them IT IS SITTING IN SHIPPING FOR ANOTHER 3 WEEKS! They claim it's due to environmental concerns. Absolutely unacceptable.

Heiress Beverly Hills, you've won my heart! I purchased a blazer from their collection, and not only did it fit like a dream, but it also transformed my entire look. I wore it to a business presentation, and the confidence it gave me was unparalleled. Colleagues were quick to notice, and I was showered with praise. This brand's clothing isn't just fabric; it's a confidence booster.

I've been a loyal customer of this online store for quite a while now, and I can honestly say that every shopping experience has been exceptional. Their clothing fits me like a dream, and the quality of the material is consistently impressive. The stylish and chic designs always earn me compliments, with people often inquiring about where I shop. When it comes to my wardrobe, this brand is my ultimate go-to. On top of it all, their customer service is top-notch, and the delivery process is always smooth.

Heiress Beverly Hills has managed to win my heart and my closet! As a lover of timeless fashion, their collection resonates deeply with me. I ordered a tailored blazer, and the moment I slipped it on, I felt a surge of confidence. The fit was impeccable, and it's clear that each piece is crafted with meticulous care. What's more, their website is a breeze to navigate, making my shopping experience smooth and enjoyable. I'm excited to explore more of their range and add more Heiress treasures to my wardrobe!

I'm completely mesmerized by the beauty of the black diamante strap cutout dress, which I find to be a perfect choice for my friend's upcoming formal birthday party in Canada this February. The elegance and allure of this dress are unmatched, and it's evident that it has been crafted with great care and attention to detail. The quality of the dress is top-notch, and I must admit that I'm thoroughly impressed and delighted by my purchase. I can't wait to flaunt this exquisite piece at the event and create lasting memories in it.

They will not provide your product and they are so expensive! Truly an expensive scam! Do not buy - you will absolutely regret it.

As a busy professional, I don't always have time to shop in person. Heiress Beverly Hills has become my go-to online clothing shop. I appreciate their curated collection of chic and sophisticated outfits. The website is easy to use, and the checkout process is hassle-free. I love the convenience and the high-quality garments I receive with every order.

Heiress Beverly Hills is my fashion secret weapon. I love that their clothing pieces are unique and stand out from the crowd. Whenever I wear something from their collection, I get flooded with compliments. The quality is exceptional, and the delivery is always prompt. I can't recommend this online clothing shop enough. Trust me, you won't be disappointed!

I'm constantly impressed by the exceptional customer service at Heiress Beverly Hills. They go above and beyond to ensure a seamless shopping experience. The staff is friendly, knowledgeable, and always ready to assist. I appreciate their dedication to customer satisfaction. It's refreshing to find an online store that genuinely cares about their shoppers. Kudos to Heiress Beverly Hills!

Heiress Beverly Hills has transformed my wardrobe and boosted my confidence. Their clothing is designed with a keen sense of style and sophistication. I love how their pieces effortlessly elevate my outfits, whether it's a casual brunch or a special event. The quality is superb, and I receive compliments every time I wear their clothes. If you want to make a statement, shop at Heiress Beverly Hills!

The title says it all. I preordered a pricey dress from them in a specific size over a month in advance. When the item never shipped (I never received any follow up or explanation) I reached out to customer service to see what was up. They informed me the that item they allowed me to preorder was now sold out due to high demand and then went on to inform me that they could not give me a refund for this never shipped item, only store credit. I do not understand how any kind of reputable company will take someone's money to pre-order something well in advance and then flat out refuse to return said money when they admit they have no capacity or intention of filling the order. It is one thing to only offer store credit when a product has been delivered and then returned (things can get damaged in transit and it makes sense for a company to protect themselves somewhat) but charging someone over $400 for a dress you never deliver and refusing them their money back is just straight up unethical. Avoid at all costs

Heiress Beverly Hills has become my absolute favorite clothing brand! Their collection showcases a perfect blend of elegance and fashion-forward designs. Every time I wear their clothing, I receive compliments and inquiries about where I shop. The craftsmanship is impeccable, with attention to detail that surpasses my expectations. The pieces are not only stylish but also incredibly comfortable to wear. Additionally, their commitment to sustainability and ethical practices is commendable. It's refreshing to support a brand that cares about the environment. Heiress Beverly Hills has certainly won my heart, and I will continue to be a loyal customer for years to come!

I've always been extremely particular about my clothes, and Heiress Beverly Hills has never disappointed me. Their collection is consistently elegant and tailored to perfection. The attention to detail is unmistakable; every stitch and seam is meticulously crafted. The quality is nothing short of exemplary - the garments are not just stylish, they are built to last.