Heiress Beverly Hills

I ordered a dress for an event and they sent me the wrong item! The shipping label has a picture of the dress I ordered on it and what they sent me was a shirt! I have sent 5 emails with no response. At this point I just want my money back and I will never order anything from them again. Poor Customer service and no number to contact them.

I bought the diamanté dress to wear to my anniversary dinner. As soon as I put it on for the first time before heading to my dinner reservation the dress started falling apart. All of the straps broke off, and the zipper wouldn't stay zipped. The dress fit well so there's no reason why the zipper kept falling. I didn't have anything else to wear, so I literally tied the straps around my neck and the zipper fell all night in public, it was so terrible and embarrassing. I was so excited about this dress and it was a huge disappointment and waste of money. Plus I think the company might be deleting my other negative reviews.

Update: Yes they absolutely deleted my comments on Instagram :) A+ customer service. This company is a total scam and a joke, there's nothing luxury about it. Please save yourself the stress and shop elsewhere.

This company is known for fraud and scams, I posted my experience to bbb, I paid over $450 for a few items that should have arrived last December. It's currently March and after going back and forth with them I've received nothing but empty promises, even after reporting to my bank/bbb/third party company I used to purchase from them they still didn't send the items. I opened up an email today saying they'll give me store credit, but why would they give me store credit when they don't send any product and just continue to ghost me? STAY AWAY FROM THIS COMPANY, and if you have had issues with them please report and tell everyone you can.

First of all, they claim "luxury" and "quality" none of which this company is. My dress arrived late and I'm really crappy packaging. The craftsman ship of the dress is not great and on top of that they sent me the wrong size. Not only do they not accept returns, but they also charge a $25 dollar restock fee for store credit or exchange. A complete JOKE - highly recommend you do NOT order from them. Stick to an amazing site like Revolve instead.

I ordered my items on January 4th - I didn't receive them until February 25th. This not the place to order from for e-commerce products at all! It's a pandemic you would think they'd be fast and appreciate their online consumers like the rest of these e-commerce companies but NOPE! They are slower than a turtle. I was planning for a trip and thought their items were cute, when they arrived they were cheaply made, and truly overpriced for the quality. I have worked for top brands, and ordered from low end brands before. I hate Fashion Nova and I cannot believe I am saying this but -- You might as well order from Fashion Nova instead of here at least you'll get good service, pricing that matches the quality and fast delivery. In fact they were so delayed I didn't even return. I just sold all the items on my Instagram to get my money back. I want nothing to do with Heiress again. If the purchase was slow I can only imagine it'll take a year to get a refund. Do not spend here until they get it together.!

As an up and coming designer I looked up to this brand in terms of marketing and presentation. To read these reviews definitely made me double think of the dress I was going to purchase. It's one thing to have a few negative reviews but the fact that the ones that say "amazing" and then nothing matches to what others are saying, seems to me like it's purely fabricated. And people may not like the fabrics or not be informed on what is considered good fabric is one thing, but the lack of customer service that I see here truly inspires me to never treat my future customers in this manner. Glad I read this, before purchasing. I don't know why people rush into something just for gain. Hope you do better and connect with your customers more.

Was really looking forward to a beautiful dress for my formal. Ordered an extra small which is my normal size and it came in looking like something I would have put on an American Girl doll. Tried to return to get a different size since they don't give refunds and no one will contact me and I've tried everything. Very upset and disappointed. Save your money and your time.

I wish I looked up reviews before placing order. Two months have passed and I still hasn't received my order. Customer service replies to my emails after at least a week and just apologizes and tell me they're looking into it. Unfortunately I paid using afterpay which I won't use anymore as they have been dragging as well and every time I call they say they escalated the issue. At one time a rep suggested I file police report. I will be disputing afterpay charges for this order with my credit card company. Worst experience. Stay away! You're lucky if you're reading this review before you order.

* I just filed a complaint with BBB. I encourage others that had same issues as me to do the same. They need to pay for their consequences of scamming innocent people.

More than 30 days. Still no updates. No product. No response to myself. No response to after pay. I want to cane Eli this order and have my account refunded. This is a horrible company. It's should be closed by the better business bureaus. Do not order. Read the reviews. I wish I had of.

I wish I had read these reviews before ordering from this "company". Order placed on Jan 6 and my credit card was promptly charged. I then received an email that the shipment was created. And that is all that was done, printed out a shipping label. The tracking number says "When the shipment arrives at our facility the delivery date will be updated." It has not been updated since Jan 6. I have sent 4 emails via FB, their "customer service" on their website and emails with no response from anyone. My last email was to request a cancel of the order and refund of the payment, since it has not shipped yet. I have yet to hear back from them. Do not waste your time nor money with this company.

Seems like a poorly run half attempted fashion start up. Style reminds me of debs everything is cut really weird too. Overcharging for basic, boring, poorly made stuff and the owner seems to harass people which makes sense someone who thinks corsets and 2000s low riders is mid end fashion would do. On another note, if you're looking for like costume stuff you don't really need to wear anywhere and you can't find the outdated style anywhere else the mesh they use isn't half bad it's just every other part of the item that's cheap.

So many problems with this company I don't know where to start.

- Extremely cheap quality material. Something you could easily buy off of fashion nova (they carry the same styles) for a fraction of a price.
-inconsistent sizing.
- non existent customer service.
- owner is a liar, she told me if I removed my review she would refund me my money and send me a return slip (they charge for returns and a restocking fee totally $25). I told her I'd remove my review once I got the slip and my money. She sent me the slip and I sent back my item but I never received my money! After months of not answering they send me a STORE CREDIT of $35 for an item I paid over $80 for.
- THEY ROB THEIR CUSTOMERS!

Do not shop here if you want a quality product and a business with integrity. The owner Hailey was absolutely no help and knows she's stealing from her customers. This store is a SCAM.

Never received item after 3 months, which is ridiculous. Since they refuse under any circumstance to give a refund, I opted for store credit - never received. I followed this up, and they first said they issued a refund, then they said they issued a store credit. I followed up again asking where they sent the store credit to since it wasn't in my email - No response. It's now been five months since the order was placed. No response. Waste of money. So disappointed.

As a followup: I filed a complaint through paypal who refunded me.