Heiress Beverly Hills

I got compliments all night on my dress! These clothes are amazing I can't wait to order more. Thank you Heiress for delivering my order fast and providing me with such great quality!

I have been shopping at Heiress ever since they first launched last February; the quality is amazing and unlike any other brand i've shopped at. I wish more brands prioritized the quality like they do. The clothes fit my body so well and really do accentuate all the right places while minimizing the places that I don't want to be seen/highlighted. Whoever their designer is, is killing it!

I ordered from Heiress on Friday and it arrived the next day. The quality of the clothes was amazing and the fabrics they use are very luxurious. I never leave reviews but felt I had to for Heiress because the quality truly blew me away.

It all started when I was double charged for a dress. I tried to get my money back but they said I could only use store credit. Annoyed, I bought another dress. After a month of waiting for the fesses to arrive, only one comes in the mail. It was cute, but broke within an hour of wearing it. About another month later the other dress came in, and the zipper broke the first time I tried it on. Not to mention that the materials were so cheaply made. Considering how much I paid for these dresses, they were absolute trash. If I was able to get my money back this review would be very different.

Ordered a dress with 2-3 day shipping and it never came weeks later. Couldn't go to my senior homecoming because i didn't have a dress due to this $#*!ty company. Contacted them multiple times with no response

I was so excited to receive my dress for my bachelorette party and come to find out the dress fits terribly. The corset top is loose and the skirt part is so tight due to what seems like a stitching error. I followed the size chart but it's just very poorly made. It took me over a month to receive this dress. They don't accept returns just store credit. I don't want to deal with receiving another poorly made dress so I guess I'll just eat the cost. Waste of $100

Customer service was very helpful with my order. Appreciate the efforts taken to make sure I was a satisfied customer

I made a purchase on July 1st. After three weeks of no updates on my order I sent an email asking when my order would ship. I never received a response but did finally receive an email that my order shipped and a tracking number. After two weeks of no updates on my tracking through ups I sent another email to the company and again no reply. Thank goodness I used my PayPal account to make this purchase. I filed a claim through PayPal and once again the company did not reply to my claim so PayPal closed the case in my favor but what a hassle. This was almost a two month process to get my money back‍ I highly suggest you not to order from this company and wish you the best of luck if you decide to.

I really wish I would have read all these reviews before ordering from this Company. I had the same experience as everybody else here. I ordered the diamante dress for my birthday and was shipped a pair of the ugliest pants I have ever seen in my life instead. There is no phone number to contact anybody just an email which I never heard back on. I also messaged the owner on Instagram and the company on Instagram I did not receive a response to either of those messages either. Thankfully I paid with PayPal so I'm hoping I'll get my money back.

I placed an order in June or July, still haven't received my order, sent many emails and even messages on social media, and got a generic response. I was told that they would ship out another "to prevent further waiting-" that was over a month ago…where is my top?! This is the first and last time I EVER shop here.

If I could honestly give this company a 0 I would. I honestly wish I could go back in time do my research and not buy from this company! I ordered from them to treat myself and oh boy was it a treat. I "pre ordered" a dress on the 20th and they estimated it would be shipped around the 22 of July. Also to ensure my item got there before or on the day I needed it I got the fastest and most expensive shipping they had. Well the 22 came and I had no update no nothing! I decided to wait 2 more days and still nothing no update no nothing! I had to email hailey if I was gonna get the dress on time or not so if it wasn't I could just canceled she was literally no help! Also their customer service literally sucks! As much as Hailey is super nice she doesn't resolve the issue nor does her customer care! I also ordered it on klarna (thank god, I didn't pay for it all) and although the order is cancelled they have not let klarna know so it still pending! I had to email them multiple times to ask for them to inform klarna the order is cancelled and nothing! It's currently August 1 and the order is still pending on klarna all want is for them to let klarna know it's been cancelled!… DO NOT BUY FROM THIS COMPANY!

I ordered a dress for an event, after ordering I realized that I needed to change the shipping address. I submitted a request to change the address and was told that it was not possible to do so by a customer service agent. Instead of asking me what I would like to do next, they canceled my order. I did not want them, nor did I ask them to cancel my order they just decided they would. I was told I would get a refund in form of a voucher for their store. The voucher never came. This site literally stole $100 from me and now they refuse to answer any more of my customer service requests. DO NOT SHOP HERE! I should've known it was trash when I saw the Tana collab.

I bought it about a month ago. I can rate the quality at 2/5, the corset is poorly made, it definitely does not justify the price of $70. The quality is like fforever21, but I paid about $ 120 including delivery and I'm disappointed. I do not advise buying there. I have a size s so I chose the size s according to their size grid and it is slightly big for me

Ordered a shirt, after two weeks of no contact, i decided to cancel the order, and as soon as i sent that i wanted to cancel the order, a shipping label was made, with no email or any contact from customer service. Honestly seeing tana mongeau on the home page should've been what set me off but… just don't bother. They don't do refunds only store credit, so now i'm out $80 on a website i never want to purchase from again.

I ordered a size medium because according to their size chart that's the size I would fall under. Received the dress and it was so short it literally was a shirt, can see the front of my underwear, and I'm only 5'4. After trying to return it for a bigger size because store credit it the only option the company never got back to me making it impossible to make their deadline for returns. Worse website I've ever dealt with.

I ordered two items... 2 months later and the pre-shipment status hasn't changed and I still haven't received my order... They won't issue a refund. What a scam.

Ordered a dress 3 weeks before my bday on April 23. It is now May 31 and the dress still hasn't arrived. They said they would issue a store credit and do not do refunds. They also said they would ship out another and nothing. Now I have an email saying the dress is out of stock and they would notify me when it comes in. I'm calling American Express n hope to get a refund. Awful customer services and a complete scam

Poorly made. The sleeves couldn't fit my arms. I'm usually M size but order size up " L "because of my experience with Satin Materials it doesn't stretch. My daughter told me that I look like a witch when I was trying the dress on. I couldn't return the dress because it's non returnable. Now I'm stuck with it.

F#%$^% expensive, doesn't return or refund. The sizes don't match... size XS are for size M... anyway, this store is not for skinny people... so don't lost you time or money.

Ana