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HebeosReviews 5,282

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
How would you rate Hebeos?
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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Washington
1 review
0 helpful votes
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Beautiful dress
November 28, 2025

Amazing dress for a great price I would definitely recommend!

Date of experience: November 17, 2025
Georgia
1 review
0 helpful votes
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Dress does not disappoint!
November 27, 2025

The dress I ordered was for my daughter's pageant and this did not disappoint.

Date of experience: November 16, 2025
Nevada
1 review
0 helpful votes
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Bad
November 25, 2025

We still haven't even received our order yet. We have been waiting for it since 10/24/25 and the current date is 11/15/25. This is unacceptable service

Date of experience: November 15, 2025
Illinois
1 review
0 helpful votes
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Wedding dress
November 21, 2025

Love that customizations could be done with the online shopping element! Made for an easy, stress free shopping experience.

Date of experience: November 10, 2025
Pennsylvania
1 review
0 helpful votes
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Received this one
November 20, 2025

It was a good one this time, but I'm still waiting for my first order, which I haven't received yet.

Date of experience: November 10, 2025
Alabama
1 review
0 helpful votes
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I ordered my dress October 16 and I have yet to receive it. I guess I should have checked where its coming from. My wedding is 2 weeks away and I have no dress. Thanks Hebeos

Date of experience: November 7, 2025

Everything went smoothly
October 25, 2025
Previous review

Everything went smoothly

Date of experience: October 15, 2025
Illinois
1 review
0 helpful votes
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Dress
November 16, 2025

This dress is gorgeous. I've bought 3 dresses from here and loved every one of them

Date of experience: November 6, 2025
Florida
1 review
0 helpful votes
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It only took 2 weeks to arrive
November 16, 2025

Overall the ordering & shipping experience is 5 star service

Date of experience: November 6, 2025
Florida
1 review
0 helpful votes
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Beautiful design
November 15, 2025

I honestly was a little scared to order from this page because of the comments and specially because of its strict return policies. But the dress was actually very pretty. I love it!

Date of experience: November 5, 2025
Georgia
1 review
0 helpful votes
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Wedding dress
November 14, 2025
Updated review

The dress I ordered came all brown I thought there would atleast be some white coralting with the champagne to look like a actual wedding dress

Date of experience: November 3, 2025

Easy I hope this dress is beautiful!
October 21, 2025
Previous review

Easy I hope this dress is beautiful!

Date of experience: October 11, 2025
Ohio
1 review
0 helpful votes
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Evening dresses
November 9, 2025
Updated review

This is my THIRD order from HEBEOS AND IM CONSISTENTLY SATISFIED! The thing that puts you above all others is your options to CUSTOM IRDER THE DRESESSES! THIS IS AWESOME FOR TALL AND LARGER WOMEN!

Date of experience: October 30, 2025

I've ordered from Hebeos before and was not disappointed
October 20, 2025
Previous review

I've ordered from Hebeos before and was not disappointed. I hope I have the same experience with this order.

Date of experience: October 10, 2025
New York
1 review
0 helpful votes
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2nd Dress
November 7, 2025

I ordered the first dress early and planned to lose weight, but God had other plans, when my original dress still didn't fit 3 weeks before the wedding, I decided to order another of the exact same. It got here just in time and fits perfectly!

Date of experience: October 28, 2025
Texas
1 review
0 helpful votes
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Does not fir
November 6, 2025

I ordered a custom sized dress. My measurements we given to you correct but the dress was not made to those specifications. It was at least 3 sizes too big. I had to take it to a seamstress to have her fix your mistake. Which cost me more money. I can say that I will never order another pizza hung from you.

Date of experience: October 27, 2025
Maryland
1 review
0 helpful votes
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Black dress
November 4, 2025

Good shopping experience. Dress wasn't made as well as I had hoped but worked out just fine.

Date of experience: October 25, 2025
Texas
1 review
0 helpful votes
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Pleasantly surprised!
November 2, 2025

The sizing is spot-on. I ordered a size 6 and it fits perfectly! The torso is structured, so that the off shoulder dress doesn't slip down. I love the large quantity of color choices!

Date of experience: October 22, 2025
Texas
1 review
0 helpful votes
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One Beautiful Dress
October 27, 2025

My dress arrived way before said arrival time, it was exactly like the picture, and the fit was awesome, 1 small alteration was needed, now I can't wait to wear it on my special day

Date of experience: October 17, 2025
Hawaii
1 review
0 helpful votes
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Exceptional
October 19, 2025

This is such a beautiful gown! I gave exact measurements and it fits perfectly. The color is perfect and the design is so pretty. I am beyond pleased with this purchase.

Date of experience: October 8, 2025
Ohio
1 review
0 helpful votes
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Best online shop
October 19, 2025

The measurements are absolutely correct material is amazing does not feel cheaply made at all

Date of experience: October 8, 2025
Illinois
1 review
0 helpful votes
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Straps did not match pictured dress
October 18, 2025

The straps on the dress were less than half of the width than pictured online and angled funny, they were too long and came straight out, I would have rather they been too wide and able to be tailored. I was too disappointed to wear the dress to the wedding and went with a last minute $40 dress off of Amazon compared to the $144 spent here. I wish I could have received and worn the dress shown online, it was absolutely beautiful.

Date of experience: October 8, 2025
Arizona
1 review
0 helpful votes
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Great service
October 18, 2025

Great customer support and very friendly 😊 When or after ordering, make sure to send an email requesting for the shipment tracking link. All in all great service the team reached out to me for confirmation on my order for color and size.

Date of experience: October 8, 2025