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Hebeos

3.3

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From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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Arkansas
1 review
0 helpful votes
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Good and good price
December 12, 2023

The site was easy to use there are plenty of options and the prices are very good.

Date of experience: December 11, 2023
Texas
1 review
0 helpful votes
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Beautiful dress.
December 9, 2023

Easy process ordering the dress and I received it in time for the event.

Date of experience: December 8, 2023
Massachusetts
1 review
0 helpful votes
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It looks like the picture
December 6, 2023

The description was accurate and the quality was very good. It was also delivered very timely. For the price the quality was very good.

Date of experience: December 6, 2023
Canada
1 review
0 helpful votes
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Great experience
December 3, 2023

We ordered two dresses we are will be sending one of them back. How the return process will work out well. Otherwise, both dresses we ordered are great. We just chose the one we prefer.

Date of experience: December 3, 2023
Michigan
1 review
0 helpful votes
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NO RETURNS
December 3, 2023

I sent an email the day after I received it asking for a return because the bust size was much too small than they show. They will not accept a return. This is their offer- "We can offer you a one-time-use coupon valued 70% off the old item's price or any other purchase on our website without returning the old item." I do not want this dress or any other from them. Now I have to sell it for less than what I paid on social media. "Your satisfaction is of utmost importance to us." …NOT TRUE!

Date of experience: December 2, 2023
Iowa
1 review
0 helpful votes
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As expected
December 10, 2023

Read all the return policy information and contact you bank about the purchase because the service email are very little help!

Date of experience: December 2, 2023
Michigan
1 review
0 helpful votes
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Dress is gorgeous!
December 2, 2023

Dress turned out beautiful. Exactly what was wanted and fast shipping too.

Date of experience: December 1, 2023
Georgia
1 review
0 helpful votes
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Affordable dresses
November 30, 2023

I honestly love how affordable the dresses and everything is. It's great for people on a budget.

Date of experience: November 30, 2023
NL
1 review
0 helpful votes
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I ordered a dress, not only it did not arrive but they did not even refund the money! They are a total fraud. Do not ever do the same mistake!

Date of experience: November 27, 2023
Texas
1 review
0 helpful votes
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Good experience
November 28, 2023

The shipping process was good no complaints. The dress is so pretty. That was a good experience. Definitely, I will use Hebeos again if I need to do so.

Thank you so much Hebeos for your service.

Date of experience: November 27, 2023
Mississippi
1 review
0 helpful votes
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Hebeos return policy says that if you get the wrong color dress it will be fully refunded. Not true. After going back and forth with them I received a refund of $42 for a dress that I paid $169 for. The customer service representative was extremely rude and argumentative. I asked to speak to their supervisor, they refused. There was no phone number to contact them. The sleeves on the dress I received were also different from the dress I ordered. I will never buy anything from them again & would not recommend anyone else buy from them either!

Date of experience: November 27, 2023
North Carolina
2 reviews
0 helpful votes
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Return Impossible
December 4, 2023

Don't buy a dress from this website. You will lose all the money you paid if you don't like it! They say they will give 10% of the money back!
10% ONLY. It will cost you more money than that refund to send it back!
I'll bet money this company is based in China and ripping all of us off and getting rich in the process.

Date of experience: November 27, 2023
North Carolina
1 review
0 helpful votes
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Trying to return.
December 2, 2023

Still Trying to get a return label. Hope to receive it soon.

Date of experience: November 24, 2023
Florida
1 review
0 helpful votes
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Bellos vestidos
November 18, 2023

Una experiencia muy satisfactoria todos los vestidos que he comprado de excelente calidad y muy lindos

Date of experience: November 17, 2023
Texas
1 review
0 helpful votes
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Great shopping time
November 16, 2023

Good shopping time just the not the color i ordered

Date of experience: November 16, 2023
Indiana
2 reviews
0 helpful votes
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Thieves
November 22, 2023

I ordered a wedding gift dress and it came one month before my wedding. It did not fit. I quickly realized there was no return address to send it back. I emailed them and they said i had to send pictures of me in the dress and why it didn't fit. It took 2 weeks of arguing with them before they finally gave me an address. I sent it back and they still argued the return. They are the absolute worst company I have ever dealt with. They are all crooks. And this is why we shouldn't buy from China! I ended up paying for the dress I don't even have. Please research before you buy.

Date of experience: November 15, 2023
Georgia
1 review
0 helpful votes
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This is It!
November 14, 2023

I just got a beautiful dress for 271 dollars and it was easy to find and purchase the dress. Thank you so much! From beginning to end, I must say I was very impressed with what they did and the time it took. Thank you from the bottom of my heart Hebeos!

Date of experience: November 14, 2023
Texas
1 review
0 helpful votes
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Scam website
November 21, 2023

Terrible experience. They have pictures of very nice dresses on their website. However the dress and veil I received did not look anything like what I ordered. This website is a scam. I received cheap looking, poorly stitched dress and veil. The fabric they used for my dress was really ugly. I'm so disappointed.

Date of experience: November 13, 2023
Ohio
1 review
0 helpful votes
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Frustrated
November 13, 2023

Finding someone to measure me has been a headache but now that stage is over I'm waiting on this fabulous dress

Date of experience: November 13, 2023
Arizona
2 reviews
0 helpful votes
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Worth it!
November 12, 2023

Looks like photo, fit well and was comfortable. I got an abundance of compliments and the little train is absolutely exquisite!

Date of experience: November 11, 2023