Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Hebeos

Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
See all photos
How would you rate Hebeos?
grey stargrey stargrey stargrey stargrey star

Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Kathy U.
Unfollow Kathy U.
Share Review
Report Review

It was good and when I emailed them about a error I made in the color I sent them a email and they quickly adjusted the color that I needed and emailed me that it was done. I love Hebeos.

Date of experience: January 18, 2024
Georgia
1 review
0 helpful votes
Follow Sherry S.
Unfollow Sherry S.
Share Review
Report Review

Great experience
January 9, 2024

Order came in expected time frame. Had no issues at all.

Date of experience: January 9, 2024
Maryland
1 review
0 helpful votes
Follow Gaynette R.
Unfollow Gaynette R.
Share Review
Report Review

If I could give no stars I would. I orders a dress top of it to small bottom to large. Dress is not made well. Spoke with a representative via email for three days. They asked me to send photos. I did…after that the sent me an email stating that they would give me 13% back and I should see a Taylor for a dress that just is not going to fit.

Date of experience: January 5, 2024
Colorado
1 review
0 helpful votes
Follow Kay T.
Unfollow Kay T.
Share Review
Report Review

Scammers
January 12, 2024

I ordered two color swatches for a dress and I was sent a cheap European adapter. No refund or swatch.

Date of experience: January 4, 2024
North Carolina
1 review
0 helpful votes
Follow Brittany Z.
Unfollow Brittany Z.
Share Review
Report Review

Pleasantly surprised
January 2, 2024

After reading reviews for the site I was not expecting much for this dress. When I put it on I was absolutely blown away! It's obviously not exactly what is pictured but it is beautiful and surprisingly well made especially for the cost. These pictures are the dress straight out of the package

Date of experience: January 2, 2024
California
1 review
0 helpful votes
Follow Aquil S.
Unfollow Aquil S.
Share Review
Report Review

I received 3 bridesmaids dresses 2 of the 3 were of very poor quality. I figured I get what I paid for $120 per dress. But one did not fit well so I requested a return, and the process is just ridiculous. So I decided to call it a lost and donate the dresses. They may be benefit to someone.

Date of experience: December 31, 2023
Virginia
1 review
0 helpful votes
Follow Landyn T.
Unfollow Landyn T.
Share Review
Report Review

Nj
December 29, 2023

It was great overall and would recommend to anyone else

Date of experience: December 28, 2023
Florida
1 review
0 helpful votes
Follow Daphene M.
Unfollow Daphene M.
Share Review
Report Review

Bad experience when the dress is coming is very different

Date of experience: December 27, 2023
New Jersey
1 review
0 helpful votes
Follow Reganne S.
Unfollow Reganne S.
Share Review
Report Review

Excellent. Prompt response from customer service. I will order from here again

Date of experience: December 27, 2023
Illinois
1 review
0 helpful votes
Follow A X.
Unfollow A X.
Share Review
Report Review

Customer service lacking
January 3, 2024

No response on me trying to return my dress. A dress that looks nothing like the picture on the website. So disappointing.

Date of experience: December 27, 2023
Washington
1 review
0 helpful votes
Follow Yalonda U.
Unfollow Yalonda U.
Share Review
Report Review

Site is very easy to shop on
December 27, 2023

This site is good and you actually get the product in a timely manner

Date of experience: December 26, 2023
Canada
1 review
0 helpful votes
Follow Alex I.
Unfollow Alex I.
Share Review
Report Review

Not the same dress as the picture
January 3, 2024

Was still a nice dress, but the bottom did not look like the picture and flow nicely

Date of experience: December 26, 2023
Oklahoma
1 review
0 helpful votes
Follow Judy W.
Unfollow Judy W.
Share Review
Report Review

Awesome customer service!
Delivery is fast. I just had a problem with the size of the dress. A bit off than the customized measurements.

Date of experience: December 25, 2023
Missouri
1 review
0 helpful votes
Follow Karen Y.
Unfollow Karen Y.
Share Review
Report Review

Pretty dress. Runs small
January 2, 2024

Received in timely manner for the daughters wedding

Date of experience: December 25, 2023
California
1 review
0 helpful votes
Follow Artina S.
Unfollow Artina S.
Share Review
Report Review

Fine I guess
December 25, 2023

I love the dresses but would love better execution

Date of experience: December 25, 2023
Washington
1 review
0 helpful votes
Follow Rita Z.
Unfollow Rita Z.
Share Review
Report Review

The best quality
December 22, 2023

The best Customer Service and I got it on time. Perfect quality. Thank you very much

Date of experience: December 21, 2023
Missouri
1 review
0 helpful votes
Follow shanon F.
Unfollow shanon F.
Share Review
Report Review

Poor customer service
December 28, 2023

Website says you can easily return items i could not get any one to return my request no response from the company

Date of experience: December 20, 2023
California
1 review
0 helpful votes
Follow Linda D.
Unfollow Linda D.
Share Review
Report Review

Good quality
December 20, 2023
Updated review

Clear and concise description of the dress, measurements instructions, expectations and updates. Arrived when expected. Although I was disappointed that I paid for a garment bag and it was packed in a plastic bag as any other companies deliveries, I felt shorted. Although it was $12.00, I expected at least something larger for better care instead of just shoving it in a small bag

Date of experience: December 19, 2023

Very clear information and instructions
November 29, 2023
Previous review

Very clear information and instructions

Date of experience: November 28, 2023
Indiana
2 reviews
0 helpful votes
Follow Debra F.
Unfollow Debra F.
Share Review
Report Review

I'm happy
December 16, 2023

Very nice quality and very beautiful. The ordering was simple and very quick delivery.

Date of experience: December 16, 2023
Texas
1 review
0 helpful votes
Follow Tasheka L.
Unfollow Tasheka L.
Share Review
Report Review

Perfect fit
December 15, 2023

Fast shipping, good material and fit perfect…………………

Date of experience: December 14, 2023