Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Hebeos

Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
See all photos
How would you rate Hebeos?
grey stargrey stargrey stargrey stargrey star

Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

We monitor reviews for authenticity

Poland
1 review
0 helpful votes
Follow Megan F.
Unfollow Megan F.
Share Review
Report Review

Loved it!
July 24, 2018

Loved my dress, honestly! I am very top heavy so I did have to add a strap going across the back to make sure it stayed up. Besides my personal body issues this dress was so great for the price! The bottom was so soft and comfortable to dance in all night! Thank you for the great dress.

Date of experience: July 24, 2018
France
1 review
2 helpful votes
Follow AMELIE A.
Unfollow AMELIE A.
Share Review
Report Review

Pas de livraison de la commande dans les délais annoncés (donc $#*! de + 1 semaine pour mon événement).
Robe de très mauvaise qualité avec trous, tissus et perles "cheap".
Pas moyen de bien communiquer avec eux, ils ne RESPECTENT PAS LA LOI européenne ni française: délai de rétractation pour renvoi non respecté, ni le retour pour le fait que la robe soit abîmée ou ne convienne pas niveau taille... etc de plus vous devez payer DES FRAIS supplémentaires du fait de la douane non annoncés lors de la commande et en plus de la livraison (+40! En facture séparée). Bref obligé de menacer de passer dvt la justice pour être écoutée :(( (( je ne me ferai plus jamais avoir par ce genre de site!

Date of experience: July 23, 2018
NL
1 review
0 helpful votes
Follow Savanah B.
Unfollow Savanah B.
Share Review
Report Review

Perfect
July 19, 2018

I got mine altered and the arms taken off because it was just hot in texas and I got some of the bottom removed because it was very full just like the picture. But it was a great dress over all I loved it.

Date of experience: July 18, 2018
GB
1 review
6 helpful votes
Follow Tasha L.
Unfollow Tasha L.
Share Review
Report Review

Disaster!
July 18, 2018

Do not order! Company cheating. Lost 3 weeks of my time for waiting for my ''dreams" dress and thay do not sent to me. No any reason. They don't respect your time. Poor and badly communicion. Company based in China. Big lie. Fake pictures on site.

Date of experience: July 18, 2018
Romania
1 review
0 helpful votes
Follow Victoria W.
Unfollow Victoria W.
Share Review
Report Review

Made very well!
July 10, 2018

I love this dress, its color is gorgeous! It has a zipper with a top hook and eye but looks buttoned up. Theres a build in bra back strap. It has three layers of fabric for the bottom. I sent in my measurements and it was a little big but I assumed I would need it altered because its a very form fitting dress. Never had a problem with the zipper of anything. Highly recommend the brand.

Date of experience: July 9, 2018
New Zealand
1 review
1 helpful vote
Follow Daena F.
Unfollow Daena F.
Share Review
Report Review

Five Stars
July 10, 2018

I am actually in shock. This dress is beyond gorgeous in person. It looks like a $600 dress you would buy at a high end designer prom store. I had my custom fit and sent in my measurements so it fits me perfect. The material it is made of is beyond beautiful, and very high quality. The beading and train are gorgeous. I would so highly recommend this to anyone and it arrived two weeks before the estimated time! Im in love!

Date of experience: July 9, 2018
Greece
1 review
1 helpful vote
Follow Stunning H.
Unfollow Stunning H.
Share Review
Report Review

Stunning
July 10, 2018

Ordered this for my daughters formal and it was prettier in person and fit perfectly! So many compliments!

Date of experience: July 9, 2018
GB
1 review
1 helpful vote
Follow Donnena L.
Unfollow Donnena L.
Share Review
Report Review

Perfect Dress
July 10, 2018

Got this dress for my daughter to wear to her boyfriends prom. This dress was try to size color and beauty. She was simply beautiful in this dress.

Date of experience: July 9, 2018
Germany
1 review
1 helpful vote
Follow Jana P.
Unfollow Jana P.
Share Review
Report Review

Amazing!
July 10, 2018

I fell absolutely in love with this dress! This dress is perfect! I got it custom made and it fit me perfectly, although the arm hole was small and it restricted my arms from moving. I did find a way to make it work though. I would highly recommend this dress. The dress has really really good material.

Date of experience: July 9, 2018
Canada
1 review
0 helpful votes
Follow Dara J.
Unfollow Dara J.
Share Review
Report Review

Wedding dress
July 10, 2018

I am truly about how this dress turned out! Everyone loved my dress on my wedding day. It is very flowy and it fit me really well. I recommend other women to get dresses in this website! It is very elegant!

Date of experience: July 9, 2018
Mexico
1 review
0 helpful votes
Follow Ann C.
Unfollow Ann C.
Share Review
Report Review

I loved my dress!
July 10, 2018

I loved my dress! It was long and gorgeous. The quality of the dress surprised me. I that it was going to be cheap, but it isn't. The quality is outstanding. I did have to get it altered. I'm petite and it was too big on the sleeves and hips. I can tell that the dress is a little bit different than the pictures, but it does have all the important pieces in the picture. Thank you so much! I felt like a lovely bride!

Date of experience: July 9, 2018
Ohio
1 review
3 helpful votes
Follow Kadiedra W.
Unfollow Kadiedra W.
Share Review
Report Review

My dress arrived o emailed them with in mins of getting it fresh out the pack the dress looks cheap it was cheap material and most importly looked NOTHING LIKE THE PICTURE it had a sheer material as the underline instead of polyester which means the dress had no stretch. I emailed them and BOOM 22 hours later still no response they used to reply within a couple of hours before o bought it. I also ordered a size 12 knowing that I would have to get it altered Im normally a size 8-10 but wanted it to fit so I ordered bigger to be safe the hips were way to small the bust was huge seemed like it was made for someone with a big stomach and skinny legs no offense. Im going to contact my bank I wouldnt order from here unless you check the reviews on the actual item to see what others have record complete rip off I ordered this dress for a wedding 200$ down the drain and another 200 spent at Macys for a REAL dress size 10 at that their measiments are off on the sight BEWAREEEE

Date of experience: July 7, 2018
Ireland
1 review
5 helpful votes
Follow Angelina N.
Unfollow Angelina N.
Share Review
Report Review

I bought my dress and awaited for the order to arrive, it was a week late from the date it was said to come. I called the company to ask why it still hasn't arrived and I was told that it's being delivered but before I receive it I have to pay interest for proof. I thought that was obscured because I already had proof of order and payment. The woman on the phone was rude and uninformative and I still haven't received my dress till today. So disappointed

Date of experience: July 6, 2018
India
1 review
1 helpful vote
Follow Rachel R.
Unfollow Rachel R.
Share Review
Report Review

Loved the dress
July 5, 2018

Ooh my God! I'm speechless because the is super beautiful was shocked when I received it, just love the dress same as the picture even more beautiful than the picture I'm soo excited. I'm going to order a different color highly recommended

Date of experience: July 4, 2018
New Zealand
1 review
1 helpful vote
Follow Rin B.
Unfollow Rin B.
Share Review
Report Review

Simply Gorgeous!
July 5, 2018

No custom tailoring is done at all and the dress fit perfectly! One word to add, beautiful! Thanks a lot.

Date of experience: July 4, 2018
NL
1 review
0 helpful votes
Follow Hannah W.
Unfollow Hannah W.
Share Review
Report Review

My dress was exactly like the photo on the website and it fit perfect! Just wanted to say thanks so much

Date of experience: July 4, 2018
New Zealand
1 review
1 helpful vote
Follow MELI B.
Unfollow MELI B.
Share Review
Report Review

Amazing
July 5, 2018

Thank you my daughter dress was beautiful she loved it. The dress is really beautiful exactly like the picture. Really good quality. Thank you HEBEOS!

Date of experience: July 4, 2018
GB
1 review
6 helpful votes
Follow Aliye T.
Unfollow Aliye T.
Share Review
Report Review

Avoid avoid avoid
July 3, 2018

Ordered a dress disputed and contacted to cancel no response, no notifications nearly a month later it arrived. The item is not as described, very poor quality not responding to any of my correspondence sent. I have now opened a dispute and a case with my bank to now take action and blacklist this company unless I get my money back. I will also be reporting the company to trading standards and other authoritys were concerned to now protect others.

Date of experience: July 3, 2018
California
1 review
5 helpful votes
Follow Leslie W.
Unfollow Leslie W.
Share Review
Report Review

Horrible
July 3, 2018

The dress is made with cheap material, does not look like the pictures posted on the site, and most importantly does not fit any of us. We tried on dozens of dresses at David's Bridal and are positive what our dress sizes are. This website is a scam beware. Also read their return policy as they will find a way not to return your item even if it is their fault.

Date of experience: July 3, 2018
Romania
1 review
1 helpful vote
Follow Taissa S.
Unfollow Taissa S.
Share Review
Report Review

Loved the dress
July 3, 2018

This dress is amazing it's real size it comes in one to two weeks I loved it!
Thank you soo much!
P. S- Super recommended

Date of experience: July 2, 2018