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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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Hungary
1 review
0 helpful votes
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Lady in Red
August 22, 2018

Perfect as it is! Got the attention of many people. Floodlikes on facebook.

Will definitely order again.

PS: Many ask me where I bought it. Expect more client to order.

Date of experience: August 21, 2018
NL
1 review
0 helpful votes
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Stunning
August 22, 2018

Ordered this stunning masterpiece of a dress for my redo wedding pictures in Cozumel. The dress was well made with no imperfections, whatsoever. I ordered it based on the look but also the reviews. Dress arrived in a few days to NJ once it was shipped out. So happy. If you are debating, DON'T. Just order this beauty.

Date of experience: August 21, 2018
Maryland
2 reviews
2 helpful votes
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I made a purchase on this site for my wedding prior to buying, i notify them it was for a wedding and gave them the date. I was Guaranteed that my items will be here in US way before time and i paid expedited shipping. However the items never make it until 5 days after the wedding. I have purchase 2 items from this site that are not sizing correct in accordiance with the us sizing. The site guarantee you a US size chart but on arrival the shoes 41 US 10 was too big and the 40 US 9 was too small. When i contact them to return the shoes, someone by the name of Andrew told me they cant take their shoes back. So basically you are been force to buy their items. They careless weather it fit or not. I am going to try everything i know for the local US online shoppers consumer Wright to go after them.

Date of experience: August 20, 2018
Maryland
1 review
0 helpful votes
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I have a bad bad experience with them I never have before. I buy dresses for them and first of all I wasn't my size the deliver me and they told me they cannot accept my return after asked me pictures of dresses on me and my size.

Date of experience: August 13, 2018
Georgia
1 review
2 helpful votes
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Horrible
August 12, 2018

Purchased my dress two weeks ago. The only pleasing part was the shipping. They made sure I recieved the order by its delivery date. However, when I recieved my dress it was delivered in a STUFFED DHL bag. The dress material was cheap, heavy and did not fit properly, and I was sent the wrong color. The dress was originally for my wedding. After requesting a refund... I recieved a reply stating that they didnt see anything wrong with the dress and advised me to keep it. And let me remind you... the dress did NOT fit... was too small and was the wrong color. They claim that they can only provide me with a 15% refund. So now... they are being reported and exposed to innocent consumers. This company is a complete rip off. Save your money and your time. If your day is special... run far away from this company... You will be extremly disappointed. Only purchase from vendors who provide you with a valid telephone number and an option to return your merchandise if needed. They will eventually be sued. Good luck in your search. Pay close attention to the reviews that matter... I wish I had done this before sending them money I did not have to waste on a dress I can not wear.

Date of experience: August 11, 2018
France
1 review
0 helpful votes
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Thank u so much
August 8, 2018

Super excited about the gown and seems finer than it looks in the picture. The delivery was on point, very fast. Am amazed really. Thank u so much.

Date of experience: August 7, 2018
Slovakia
1 review
0 helpful votes
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Five Stars
August 8, 2018

I ordered my wedding dress on your website. It was so perfect. Thank you for this wonderful wedding dress.

Date of experience: August 7, 2018
Sweden
1 review
0 helpful votes
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Amazing dress
August 8, 2018

Wore for my prom back in early spring, it was amazing! Came on time, fit as promised, well made and beautiful in person. Customer service was helpful and sent updates on the status of the dress. Highly recomend for a cheaper prom dress than you would find in stores.

Date of experience: August 7, 2018
NL
1 review
0 helpful votes
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Wonderful Experience
August 8, 2018

The dress came early and fit like a glove with my measurements sent. I will for sure order another dress from here.

Date of experience: August 7, 2018
GB
1 review
1 helpful vote
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Not really like the photos. The material is cheap and heavy. One of the dresses has a rust mark on the bust and the back hook is all rusty and brown, defiantly not wearable! They won't respond to me. I have sent numerous emails and facebook messages. Really need to hear back urgently!

Date of experience: August 7, 2018
Brazil
1 review
0 helpful votes
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PO16033PO1392
August 6, 2018

Me encantó el vestido esta precioso. Me quedo un poco largo pera esta hermoso pequeños detalles pero muy fino.

Date of experience: August 6, 2018
Poland
1 review
0 helpful votes
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Absolutely perfect!
August 6, 2018

My dress was perfect except the really long train. I had it custom made and requested it without the train but came with one anyway. And the inches are a little tight. But i managed to loose a little weight to get into it. Over all i will definitely order from here again!

Date of experience: August 6, 2018
Australia
1 review
0 helpful votes
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I ordered this as a wedding. I bought it with the anticipation of knowing if it wouldn't work out, I could still buy from a bridal store.
I am very happy with this elegant, very well made dress. It's better than i would have ever hoped. I will need to have the top taylored, but it nothing major, it gaps a little.
Lovely, elegant, high quality.

Date of experience: August 6, 2018
Czechia
1 review
0 helpful votes
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Wedding dress success
August 6, 2018

Loved this dress! Perfect fit after providing my measurements! Came within two weeks. I added a custom made cape to it! Thank you for providing such great quality dresses for affordable prices! May 2018

Date of experience: August 6, 2018
Germany
1 review
0 helpful votes
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My maid of honor was gorgeous. The dress was perfectly made to size and was delivered within 2 weeks of order. Great material and quality! Thank you!

Date of experience: August 6, 2018
Georgia
1 review
0 helpful votes
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Terrible
August 6, 2018

Ordered a wedding dress for my daughter. Sent them her measurements and the fit is ridiculous. There are threads coming out all over the dress. The hem is jagged and fraying. The sash is falling off. The back has two different seams on either side. VERY poorly made. Looks Nothing like the picture advertised. Not even close! The return policy is a joke!

Date of experience: August 5, 2018
Missouri
1 review
1 helpful vote
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Then order from this horrible company. Thinking they show pics of other stores beautiful dresses and try to remake them. Fitting is off and returns are non existent. You will end up calling your credit card bank for a chargeback. Save yourself a headache.

Date of experience: August 4, 2018
Maryland
1 review
2 helpful votes
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HORRIBLE
July 28, 2018

I order a dress from them and their return policy is not what they say! The color of my dress was wrong, when I tried to return it they wouldnt even get back in contact with me I had to reach out to them on Facebook! They are very unprofessional. They dont have a phone number to call just email! I WOULD NEVERRRR OREDER ANOTHER DRESS FROM THEM..

Date of experience: July 28, 2018
France
1 review
2 helpful votes
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THANKS YOU!
July 24, 2018

Thank you for your dress! I like the dress very much. You have made a wonderful dress. I will recommend your website to my friends.

Date of experience: July 24, 2018
Australia
1 review
0 helpful votes
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Amazing!
July 24, 2018

I was worried that I wouldnt like this dress because not everything looks the same online as it does in person, but let me tell you! This dress looks nice in the picture, but way better in person! Im very happy with the product! It did take a while for it to come in, but it was defiantly worth the wait! I will be buying more from this site!

Date of experience: July 24, 2018